Efficy Charter of QualityTo improve project delivery quality and standardize project management processes, the position of Quality Assurance Manager was opened within the Efficy project team.

As a Quality Assurance Manager, I am committed to ensuring consistent quality of delivery of projects for our customers by:

Enforcing EFDM methodology & related guidelines within the project team Supervising, coaching and following up staff on their application on projects Coordinating best practices design, functional as well as technical Ensuring that solutions are consistent and delivered according to best practices Supporting other team members with their solution design by being a referent or a counselor

My responsibilities and duties are to: Guarantee the quality of delivery of each project team: BE, FR, NL, CH Propose improvements to the current EFDM methodology Communicate and train project teams accordingly Improve solution design best practices Ensurethattechnicalbestpracticesaredefinedandfollowed Coordinate project cases resolution Coordinate code reviews within the teams Reviews solution designs of major projects and validate that best practices are respected, upon the consultants

requests Answer questions from project team members about solution design and functional aspects of the product Organizefunctionalandtechnicalprojectauditsanddefineanactionplan

Quality Assurance ManagerPierre-Philippe Fouret

The Sales Team communicates customer expectations, context and constraints to the assigned Project Team.

Requirements, budget and high level project plan are discussed and agreed.

OurProjectManagerpresentstheprojectscope,objectivesandstakestohisteamanddefinestheiractivities for the project.

Project milestones are scheduled in a project plan.

The Business Analyst meets with the customer in order to understand his requirements in details as well as his acceptance criteria.

Hewritesthefunctionalspecificationsanddefinesthecorrespondingsolutiondesign.

Based on the functional analysis, the Project Consultants develop the solution on the testing environment according to technical best practices.

Internal testing is performed by the Business Analyst to guarantee quality and compliance of the solution.

The customer tests thedelivered solution inorder to validate that itworksasdefinedduring theanalysis phase.

Feedbackfromthecustomerisusedtofine-tunethesolutionuntilacceptancecriteriaaremet.

The Project Manager makes regular statuses with his team to monitor the progress of the project and informs the customer about it.

Project plan may be updated according to this progress status.

End-usersaretrainedinordertogetfamiliarwiththenewsolutionandtogetthemostbenefitoutofit in their day to day activities.

The different features and services of the solution are up and running. End-userscanstartworkingwithit.

OurHotlineisavailabletoassistend-usersifneeded. AdedicatedsupportprovidedbytheProjectTeamcanalsobeorganizedduringthefirstweeksafterthego-live.

TheProjectTeamclosestheprojectoncethecustomerissatisfiedwiththeirsolution. The Sales Team calls the customer to receive feedback on the level of services provided by the Project

Team.

Sales briefing

Kick-off

Analysis

Realization

Acceptance Testing

Follow up Meetings

Training

Go Live

Support Go Live

Closing

StartingPhase

DeliveryPhase

ClosingPhase

EFDM Methodology

Its us! Its what we do!

It creates a common

understanding of our business

Itgivescustomersconfidence

in what we do, and how we do

it Its the starting po

int for

continuous improvement

Efficy SA / NV Rue Colonel Bourg 105a

B-1140Brusselscontact@efficy.com

www.efficy.com

l f T YEfficySA2016-Allrightsreserved.