IBM ECM 2009

Panorama de loffre logicielle

LECM : rpondre aux problmatiques majeures de lEntreprise

Plus de 50% nont pas confiance en lintgrit de leurs donnes *Risque

Contrle

Volumes

SimplicitPlus de facilit et de cohrence pour les utilisateurs finaux

Tout le monde doit accder linformation

Volumes & impact du papier sont crasants

Agilit time to value plus rapide

* AIIM Global Survey 2008

Amliorer lefficacit par un accs plus rapide une information de confiance

Rendre le contenu disponible dynamiquement dans les applications mtiers fluidifier les changes

Permettre des recherches scurises dans les contenus dEntreprise

Sassurer que linformation est capture et gre dans le respect des normes et rglementations

Loffre IBM ECM sattache offrirla plus grande couverture possible

LECM et la Gestion des Contrats

Cration Ngotiation Accord Administration & ConformitRenouvellement & Optimisation

Stockage &Gestion

Juridique

Fournisseur

AchatsERP

Mtier

Client

Finance

CRM

Validations

ClassementRtentionScurit

Notification de renouvellement

automatique

= business process

IBMECM

Analyse des Processus & Performance

IBMECM

IBMECM

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LECM et la Gestion des Factures

Temps moyen de traitement : 28 semaines

Documents disponibles

Avant

Temps moyen de traitement : 15 jours

Aprs

LECM et la Gestion des Ressources humaines

Recrutement RetraiteDpartFormation & Certification

EvolutionsOrientationContrat Entretiens

HR

Manager

EmployJuridique

Externe

Intgration

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LECM et la Vision globale du client

CRM

Systmes Centraux ECM

ERP

Data Center

Centre dAppel

Client Web - Self Service

Partenaires

Marketing & Analytique

LECM et la Gestion de Projets collaborative

Lancement Planning & Design ExcutionSuivi

& Contrle CltureIBMECM

Budget

Planning

Ressources

Dlivrables

Communications

Mtriques

Normes & Procdures

Projet A

crationrevues

rvisions

approbations

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LECM et la Gestion des Produits et ServicesECM

Commerce Server

Portail

MDM/PIM

Fournisseurs

ChefsProduits

Marketing

Finance

Publication

Logistique

Commercial

ECM

ERP

CRM

emailvido

formulairesfactures

graphiquescontrats

fiches techniquestableurs

Site B2C

Site B2B

Portails

Centres dAppels

Espace de stockage

Catalogues/Flyers

Fournisseurs/Vendeurs

Publicit

Revendeurs

Informations ProduitsClients / Distribution

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Portfolio Content Management

Amliorer lefficacit par un accs plus rapide une information de confiance

Dmatrialisation et reconnaissance automatique des documentsIBM FileNet Capture ADR

Semi-StructurSemi-StructurStructurStructur Non-StructurNon-Structur

12

Publication de documents composs multi-canaux

Auteur

ResponsablePublication

Rvision/Markup/

Approbation

Traduction

Publication

14

Personnel Entit Entreprise

Partags ProtgFluide

StructurAd-hoc Plusieurs auteurs Plusieurs lecteursFormel

Contenus

WCMPortailEspacesprojetsLibrairiesBlogs Wikis Forums

Partage de documents ECM

Auteur unique

Gestion de Projets collaborative

Intgration FileNet

Facturation lectronique Prsentation Internet

Applications : Enterprise Report Management

(COLD)

Extension de lECM aux tats et listings informatiques

Usages : ERM pour les systmes centraux

(mainframes)

Intgration native au catalogue centralis gr par les services ECM

Intgration native aux outils de Records Management et au BPM

Consolidation des dossiers Vue 360

CFS for IICE

IBM Information IntegratorContent Edition

IBM FileNet P8CALL CENTER COMPLIANCESELF-SERVICECRM WEBSITES

IBM Information IntegratorContent Edition

ERPCRM

IBM CMOD

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