APPRENDRE À MIEUX GERER SES EMOTIONS

CONTENU:

1. LES EMOTIONS 2. L’INTELLIGENCE EMOTIONNELLE 3. LE CERVEAU 4. LE CONTROLE DE SON IMPULSIVITE 5. LA CHAINE EMOTIVO-RATIONNEL 6. LE STRESS 7. EVALUATION / EXAMEN.

Emotional Intelligence Emotional Intelligence

(EQ)(EQ)

Emotional IntelligenceEmotional Intelligence

Definition of Emotional intelligence Definition of Emotional intelligence

The Common Definition of Emotional Intelligence is use by Goleman, The Common Definition of Emotional Intelligence is use by Goleman, BarOn, Meyer, Salovey and Caruso to define the concept of emotional BarOn, Meyer, Salovey and Caruso to define the concept of emotional intelligenceintelligence

Emotional intelligence is the innate potential Emotional intelligence is the innate potential to feel, use, communicate, recognize, to feel, use, communicate, recognize, remember, learn, manage and understand remember, learn, manage and understand emotions.emotions.

Emotional Intelligence Emotional Intelligence

Leadership Leadership developmentdevelopment isis primarily a primarily a functionfunction of emotional of emotional

developmentdevelopment

An emotionally intelligent leader is one who can An emotionally intelligent leader is one who can persuade others to do the same thing and to persuade others to do the same thing and to make them feel good about it and want to make them feel good about it and want to wake up in the morning and keep doing it.wake up in the morning and keep doing it.

Emotional Intelligence Emotional Intelligence

Emotional Intelligence Emotional Intelligence

Feelings are indispensable for rational decision making.

Feelings are like a compass, they guide us in the right direction.

MotivationMotivation

==

20 % 20 % du Raisonnement analytique (Intelligence ‘classiquedu Raisonnement analytique (Intelligence ‘classique’)’)

++ 80 % de l’Intelligence émotionnelle80 % de l’Intelligence émotionnelle

Emotional Intelligence Emotional Intelligence

The capacity for recognizing our own feelings The capacity for recognizing our own feelings and those of others.and those of others.

The ability to identify emotion in one‘s physical The ability to identify emotion in one‘s physical

states, feelings and thoughts.states, feelings and thoughts.

What is Emotional Intelligence ?What is Emotional Intelligence ?John Mayer & Peter SaloveyJohn Mayer & Peter Salovey

WhyWhy

For motivating ourselves For motivating ourselves

and and

for managing emotions for managing emotions

well in ourselves and otherswell in ourselves and others

Emotional IntelligenceEmotional Intelligence

the ability to acquire and apply knowledge from your the ability to acquire and apply knowledge from your emotions and the emotions of othersemotions and the emotions of others

skill to use your emotions to help you make choices skill to use your emotions to help you make choices

effective control over yourself and your impact on effective control over yourself and your impact on others. others.

WhyWhyEmotional IntelligenceEmotional Intelligence

Intelligence QuotientIntelligence Quotient( IQ )( IQ )

Based on cognitive abilitiesBased on cognitive abilities verbalperceptualanalytical

Emotional Intelligence Emotional Intelligence ( EQ )( EQ )

Based on emotional abilitiesBased on emotional abilities

Signals- internalinternal

- externalexternal

Signals- internalinternal

- externalexternal

Emotions governed the relationship changedEmotions governed the relationship changed

A major differenceA major difference

EQ has more upside potential than IQ EQ helps people work with others.EQ helps people work with others.

EQ can help people overcome their frustrations and get EQ can help people overcome their frustrations and get along with others along with others

EQ skills can be learned:EQ skills can be learned: Skills needed: self-awareness & self-controlSkills needed: self-awareness & self-control

IQ / EQ

Emotional Intelligence (EQ)Emotional Intelligence (EQ)

Self-AwarenessSelf-Awareness Self-ManagementSelf-Management Social AwarenessSocial Awareness Relationship ManagementRelationship Management

Emotional IntelligenceEmotional IntelligenceCompetenciesCompetencies

Self-AwarenessSelf-AwarenessKnowing one’s internal states, preferences, values, Knowing one’s internal states, preferences, values,

needs, resources and intuitionsneeds, resources and intuitions

Emotional Self-AwarenessEmotional Self-Awareness

Self-EsteemSelf-Esteem Self-ConfidenceSelf-Confidence ValuesValues Needs Needs

Knowing one’s internal statesKnowing one’s internal states

Emotional Self-AwarenessEmotional Self-Awareness – Recognize – Recognize your own inner signals, note how your own inner signals, note how decisions and values matchdecisions and values match

Accurate Self-AssessmentAccurate Self-Assessment – Know your – Know your real limits and strengths, be graceful in real limits and strengths, be graceful in learning, know when to ask for helplearning, know when to ask for help

Realistic Self-ConfidenceRealistic Self-Confidence – Be willing – Be willing and able to play to your strengths, admit and able to play to your strengths, admit you have them!you have them!

Self-ManagementSelf-ManagementManaging one’s internal state & impulses.Managing one’s internal state & impulses.

Emotional Self-ControlEmotional Self-Control

TransparencyTransparency

OptimismOptimism

AdaptabilityAdaptability

InnovationInnovation

AchievementAchievement

Emotional Self-Control – Manage our own disturbing emotions, stay calm and clear-headed

Transparency – Live our values & admit mistakes.

Optimism – Expect the best of everyone.

Adaptability – Flexible, fluid, comfortable with ambiguity

Innovation – Seize opportunities, or create them

Achievement – Continually learning – and teaching– ways to do things better

Managing one’s internal states & impulses.

Social AwarenessSocial AwarenessAwareness of other’s feelings & needs.Awareness of other’s feelings & needs.

EmpathyEmpathy

Organizational Organizational AwarenessAwareness

Service Service OrientationOrientation

Awareness of other’s feelings & needs.Awareness of other’s feelings & needs.

Empathy Empathy – Listen to other’s perspectives– Listen to other’s perspectives

Organizational Awareness Organizational Awareness –– know the know the values and unspoken rules values and unspoken rules

Service Orientation Service Orientation – be available to people, – be available to people, serve and receive excellent serviceserve and receive excellent service

Relationship Management Relationship Management

InspirationalInspirational InfluenceInfluence Developing OthersDeveloping Others Conflict ManagementConflict Management Building BondsBuilding Bonds Teamwork & CollaborationTeamwork & Collaboration

Awareness of one’s effect on others.Awareness of one’s effect on others.Ability to work effectively and efficiently with othersAbility to work effectively and efficiently with others

InspirationalInspirational – Embody what you ask of others – Embody what you ask of others InfluenceInfluence – Be persuasive and engaging – Be persuasive and engaging Developing OthersDeveloping Others – Cultivate people’s abilities – Cultivate people’s abilities Conflict ManagementConflict Management – acknowledge and redirect – acknowledge and redirect Building BondsBuilding Bonds – Cultivate relationships – Cultivate relationships Teamwork & CollaborationTeamwork & Collaboration – Be a model of – Be a model of

respect, helpfulness and cooperationrespect, helpfulness and cooperation

How can How can wewe use use Emotional Intelligence Concepts Emotional Intelligence Concepts

in a Leadership Context???in a Leadership Context??? EIEI is our ability to acquire is our ability to acquire

and apply knowledge from and apply knowledge from our emotions and the our emotions and the emotions of others in order emotions of others in order to solve problems, and live to solve problems, and live a more successful, fulfilling a more successful, fulfilling life.life.

Emotional Emotional IntelligenceIntelligence

A Leader’s PrimerA Leader’s Primer

Emotional IntelligenceEmotional IntelligenceCompetenciesCompetencies

Intra-personal Intra-personal (invisible to others and occur inside of us)(invisible to others and occur inside of us)

Emotional Self-AwarenessEmotional Self-Awareness Emotional Self-RegulationEmotional Self-Regulation Emotional Self-MotivationEmotional Self-Motivation

Inter personalInter personal EmpathyEmpathy Nurturing RelationshipsNurturing Relationships

Enhance your career and success potentialEnhance your career and success potential Improve your personal productivityImprove your personal productivity Increase your Motivation & SatisfactionIncrease your Motivation & Satisfaction Work easily with your family & team membersWork easily with your family & team members Improve life balance so we can enjoy our Improve life balance so we can enjoy our

personal life. personal life.

Why Emotional Intelligence?Why Emotional Intelligence?

Mental ClarityMental Clarity Higher ProductivityHigher Productivity Developing TalentDeveloping Talent Inspire PeopleInspire People Less ChaosLess Chaos Take decisions Rely on more people Accountable Lead organizational change Inspiring and energizing Team members changingTeam members changing Optimism leads to persistenceOptimism leads to persistence Can stay mentally focusedCan stay mentally focused To work smoothly with peopleTo work smoothly with people

Why Emotional Intelligence?Why Emotional Intelligence? Behavior Behavior Influence attitudesInfluence attitudes Influence performanceInfluence performance Influence satisfaction Influence satisfaction AAccountable positive environment Eliminate roadblocks Organizations can cause a lot of

frustration, anxiety, suspicion, and resentment

Teams may Collapse Team members changingTeam members changing Strong positive relationshipsStrong positive relationships Eliminate vicious negative emotional cycleEliminate vicious negative emotional cycle

Why Emotional Intelligence?Why Emotional Intelligence? Volume of work, New requirements, New policies and proceduresVolume of work, New requirements, New policies and procedures We are worried, confused, fearful, even guiltyWe are worried, confused, fearful, even guilty Depressive state, Health, attitude, and morale suffer Depressive state, Health, attitude, and morale suffer Pressure to do more, work long hard hours Pressure to do more, work long hard hours Interact with people of different functions, To do tasks, they would like to Interact with people of different functions, To do tasks, they would like to

avoidavoid Communication hampered, mistakes & errors made, creativity blocked Communication hampered, mistakes & errors made, creativity blocked Deal with nervous, mad, disgusted and angry , frustrated people Deal with nervous, mad, disgusted and angry , frustrated people verbally abused verbally abused

Emotional Bank Emotional Bank AccountAccount

Emotional Bank AccountEmotional Bank Account

WITHDRAWALSWITHDRAWALS

Angry wordsAngry words

UnforgivingUnforgiving

Cruel jokeCruel joke

IgnoringIgnoring

ExcludingExcluding

DEPOSITSDEPOSITS

UnderstandingUnderstanding

ApologyApology

Attention to little thingsAttention to little things

Keeping commitmentsKeeping commitments

ConsiderationConsideration

PHYSICAL

SPIRITUAL

EMOTIONAL / SOCIALMENTAL

Recharge Your BatteriesRecharge Your Batteries

PhysicalPhysical Exercise, nutrition, stress managementExercise, nutrition, stress management

Emotional – SocialEmotional – Social Relationships, service, empathy, securityRelationships, service, empathy, security

MentalMental Reading, planning, visualizing, writingReading, planning, visualizing, writing

SpiritualSpiritual Values, commitment, study, meditationValues, commitment, study, meditation

Everyday of Your LifeEveryday of Your Life

Be the person Be the person you want to be!you want to be!

Make someone Make someone happy!happy!

Increase Increase

our our

Emotional IntelligenceEmotional Intelligence

People take action (mostly) based on one of three emotions:

FearHopeLove

time

A journey of a thousand miles must A journey of a thousand miles must begin with a single step.begin with a single step.

Lao-TzuLao-Tzu

Emotional IntelligenceEmotional Intelligence

5 Ways to Increase our Emotional Intelligence5 Ways to Increase our Emotional Intelligence

Five Ways Five Ways

to Increase our to Increase our

Emotional IntelligenceEmotional Intelligence

I love you

I am sorryI am sorry

Please forgive mePlease forgive me

I was wrongI was wrong

Thank youThank you

How Do You Feel?How Do You Feel?