Apprendre A Mieux Gerer Ses Emotions
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Transcript of Apprendre A Mieux Gerer Ses Emotions
APPRENDRE À MIEUX GERER SES EMOTIONS
CONTENU:
1. LES EMOTIONS 2. L’INTELLIGENCE EMOTIONNELLE 3. LE CERVEAU 4. LE CONTROLE DE SON IMPULSIVITE 5. LA CHAINE EMOTIVO-RATIONNEL 6. LE STRESS 7. EVALUATION / EXAMEN.
Emotional Intelligence Emotional Intelligence
(EQ)(EQ)
Emotional IntelligenceEmotional Intelligence
Definition of Emotional intelligence Definition of Emotional intelligence
The Common Definition of Emotional Intelligence is use by Goleman, The Common Definition of Emotional Intelligence is use by Goleman, BarOn, Meyer, Salovey and Caruso to define the concept of emotional BarOn, Meyer, Salovey and Caruso to define the concept of emotional intelligenceintelligence
Emotional intelligence is the innate potential Emotional intelligence is the innate potential to feel, use, communicate, recognize, to feel, use, communicate, recognize, remember, learn, manage and understand remember, learn, manage and understand emotions.emotions.
Emotional Intelligence Emotional Intelligence
Leadership Leadership developmentdevelopment isis primarily a primarily a functionfunction of emotional of emotional
developmentdevelopment
An emotionally intelligent leader is one who can An emotionally intelligent leader is one who can persuade others to do the same thing and to persuade others to do the same thing and to make them feel good about it and want to make them feel good about it and want to wake up in the morning and keep doing it.wake up in the morning and keep doing it.
Emotional Intelligence Emotional Intelligence
Emotional Intelligence Emotional Intelligence
Feelings are indispensable for rational decision making.
Feelings are like a compass, they guide us in the right direction.
MotivationMotivation
==
20 % 20 % du Raisonnement analytique (Intelligence ‘classiquedu Raisonnement analytique (Intelligence ‘classique’)’)
++ 80 % de l’Intelligence émotionnelle80 % de l’Intelligence émotionnelle
Emotional Intelligence Emotional Intelligence
The capacity for recognizing our own feelings The capacity for recognizing our own feelings and those of others.and those of others.
The ability to identify emotion in one‘s physical The ability to identify emotion in one‘s physical
states, feelings and thoughts.states, feelings and thoughts.
What is Emotional Intelligence ?What is Emotional Intelligence ?John Mayer & Peter SaloveyJohn Mayer & Peter Salovey
WhyWhy
For motivating ourselves For motivating ourselves
and and
for managing emotions for managing emotions
well in ourselves and otherswell in ourselves and others
Emotional IntelligenceEmotional Intelligence
the ability to acquire and apply knowledge from your the ability to acquire and apply knowledge from your emotions and the emotions of othersemotions and the emotions of others
skill to use your emotions to help you make choices skill to use your emotions to help you make choices
effective control over yourself and your impact on effective control over yourself and your impact on others. others.
WhyWhyEmotional IntelligenceEmotional Intelligence
Intelligence QuotientIntelligence Quotient( IQ )( IQ )
Based on cognitive abilitiesBased on cognitive abilities verbalperceptualanalytical
Emotional Intelligence Emotional Intelligence ( EQ )( EQ )
Based on emotional abilitiesBased on emotional abilities
Signals- internalinternal
- externalexternal
Signals- internalinternal
- externalexternal
Emotions governed the relationship changedEmotions governed the relationship changed
A major differenceA major difference
EQ has more upside potential than IQ EQ helps people work with others.EQ helps people work with others.
EQ can help people overcome their frustrations and get EQ can help people overcome their frustrations and get along with others along with others
EQ skills can be learned:EQ skills can be learned: Skills needed: self-awareness & self-controlSkills needed: self-awareness & self-control
IQ / EQ
Emotional Intelligence (EQ)Emotional Intelligence (EQ)
Self-AwarenessSelf-Awareness Self-ManagementSelf-Management Social AwarenessSocial Awareness Relationship ManagementRelationship Management
Emotional IntelligenceEmotional IntelligenceCompetenciesCompetencies
Self-AwarenessSelf-AwarenessKnowing one’s internal states, preferences, values, Knowing one’s internal states, preferences, values,
needs, resources and intuitionsneeds, resources and intuitions
Emotional Self-AwarenessEmotional Self-Awareness
Self-EsteemSelf-Esteem Self-ConfidenceSelf-Confidence ValuesValues Needs Needs
Knowing one’s internal statesKnowing one’s internal states
Emotional Self-AwarenessEmotional Self-Awareness – Recognize – Recognize your own inner signals, note how your own inner signals, note how decisions and values matchdecisions and values match
Accurate Self-AssessmentAccurate Self-Assessment – Know your – Know your real limits and strengths, be graceful in real limits and strengths, be graceful in learning, know when to ask for helplearning, know when to ask for help
Realistic Self-ConfidenceRealistic Self-Confidence – Be willing – Be willing and able to play to your strengths, admit and able to play to your strengths, admit you have them!you have them!
Self-ManagementSelf-ManagementManaging one’s internal state & impulses.Managing one’s internal state & impulses.
Emotional Self-ControlEmotional Self-Control
TransparencyTransparency
OptimismOptimism
AdaptabilityAdaptability
InnovationInnovation
AchievementAchievement
Emotional Self-Control – Manage our own disturbing emotions, stay calm and clear-headed
Transparency – Live our values & admit mistakes.
Optimism – Expect the best of everyone.
Adaptability – Flexible, fluid, comfortable with ambiguity
Innovation – Seize opportunities, or create them
Achievement – Continually learning – and teaching– ways to do things better
Managing one’s internal states & impulses.
Social AwarenessSocial AwarenessAwareness of other’s feelings & needs.Awareness of other’s feelings & needs.
EmpathyEmpathy
Organizational Organizational AwarenessAwareness
Service Service OrientationOrientation
Awareness of other’s feelings & needs.Awareness of other’s feelings & needs.
Empathy Empathy – Listen to other’s perspectives– Listen to other’s perspectives
Organizational Awareness Organizational Awareness –– know the know the values and unspoken rules values and unspoken rules
Service Orientation Service Orientation – be available to people, – be available to people, serve and receive excellent serviceserve and receive excellent service
Relationship Management Relationship Management
InspirationalInspirational InfluenceInfluence Developing OthersDeveloping Others Conflict ManagementConflict Management Building BondsBuilding Bonds Teamwork & CollaborationTeamwork & Collaboration
Awareness of one’s effect on others.Awareness of one’s effect on others.Ability to work effectively and efficiently with othersAbility to work effectively and efficiently with others
InspirationalInspirational – Embody what you ask of others – Embody what you ask of others InfluenceInfluence – Be persuasive and engaging – Be persuasive and engaging Developing OthersDeveloping Others – Cultivate people’s abilities – Cultivate people’s abilities Conflict ManagementConflict Management – acknowledge and redirect – acknowledge and redirect Building BondsBuilding Bonds – Cultivate relationships – Cultivate relationships Teamwork & CollaborationTeamwork & Collaboration – Be a model of – Be a model of
respect, helpfulness and cooperationrespect, helpfulness and cooperation
How can How can wewe use use Emotional Intelligence Concepts Emotional Intelligence Concepts
in a Leadership Context???in a Leadership Context??? EIEI is our ability to acquire is our ability to acquire
and apply knowledge from and apply knowledge from our emotions and the our emotions and the emotions of others in order emotions of others in order to solve problems, and live to solve problems, and live a more successful, fulfilling a more successful, fulfilling life.life.
Emotional Emotional IntelligenceIntelligence
A Leader’s PrimerA Leader’s Primer
Emotional IntelligenceEmotional IntelligenceCompetenciesCompetencies
Intra-personal Intra-personal (invisible to others and occur inside of us)(invisible to others and occur inside of us)
Emotional Self-AwarenessEmotional Self-Awareness Emotional Self-RegulationEmotional Self-Regulation Emotional Self-MotivationEmotional Self-Motivation
Inter personalInter personal EmpathyEmpathy Nurturing RelationshipsNurturing Relationships
Enhance your career and success potentialEnhance your career and success potential Improve your personal productivityImprove your personal productivity Increase your Motivation & SatisfactionIncrease your Motivation & Satisfaction Work easily with your family & team membersWork easily with your family & team members Improve life balance so we can enjoy our Improve life balance so we can enjoy our
personal life. personal life.
Why Emotional Intelligence?Why Emotional Intelligence?
Mental ClarityMental Clarity Higher ProductivityHigher Productivity Developing TalentDeveloping Talent Inspire PeopleInspire People Less ChaosLess Chaos Take decisions Rely on more people Accountable Lead organizational change Inspiring and energizing Team members changingTeam members changing Optimism leads to persistenceOptimism leads to persistence Can stay mentally focusedCan stay mentally focused To work smoothly with peopleTo work smoothly with people
Why Emotional Intelligence?Why Emotional Intelligence? Behavior Behavior Influence attitudesInfluence attitudes Influence performanceInfluence performance Influence satisfaction Influence satisfaction AAccountable positive environment Eliminate roadblocks Organizations can cause a lot of
frustration, anxiety, suspicion, and resentment
Teams may Collapse Team members changingTeam members changing Strong positive relationshipsStrong positive relationships Eliminate vicious negative emotional cycleEliminate vicious negative emotional cycle
Why Emotional Intelligence?Why Emotional Intelligence? Volume of work, New requirements, New policies and proceduresVolume of work, New requirements, New policies and procedures We are worried, confused, fearful, even guiltyWe are worried, confused, fearful, even guilty Depressive state, Health, attitude, and morale suffer Depressive state, Health, attitude, and morale suffer Pressure to do more, work long hard hours Pressure to do more, work long hard hours Interact with people of different functions, To do tasks, they would like to Interact with people of different functions, To do tasks, they would like to
avoidavoid Communication hampered, mistakes & errors made, creativity blocked Communication hampered, mistakes & errors made, creativity blocked Deal with nervous, mad, disgusted and angry , frustrated people Deal with nervous, mad, disgusted and angry , frustrated people verbally abused verbally abused
Emotional Bank Emotional Bank AccountAccount
Emotional Bank AccountEmotional Bank Account
WITHDRAWALSWITHDRAWALS
Angry wordsAngry words
UnforgivingUnforgiving
Cruel jokeCruel joke
IgnoringIgnoring
ExcludingExcluding
DEPOSITSDEPOSITS
UnderstandingUnderstanding
ApologyApology
Attention to little thingsAttention to little things
Keeping commitmentsKeeping commitments
ConsiderationConsideration
PHYSICAL
SPIRITUAL
EMOTIONAL / SOCIALMENTAL
Recharge Your BatteriesRecharge Your Batteries
PhysicalPhysical Exercise, nutrition, stress managementExercise, nutrition, stress management
Emotional – SocialEmotional – Social Relationships, service, empathy, securityRelationships, service, empathy, security
MentalMental Reading, planning, visualizing, writingReading, planning, visualizing, writing
SpiritualSpiritual Values, commitment, study, meditationValues, commitment, study, meditation
Everyday of Your LifeEveryday of Your Life
Be the person Be the person you want to be!you want to be!
Make someone Make someone happy!happy!
Increase Increase
our our
Emotional IntelligenceEmotional Intelligence
People take action (mostly) based on one of three emotions:
FearHopeLove
time
A journey of a thousand miles must A journey of a thousand miles must begin with a single step.begin with a single step.
Lao-TzuLao-Tzu
Emotional IntelligenceEmotional Intelligence
5 Ways to Increase our Emotional Intelligence5 Ways to Increase our Emotional Intelligence
Five Ways Five Ways
to Increase our to Increase our
Emotional IntelligenceEmotional Intelligence
I love you
I am sorryI am sorry
Please forgive mePlease forgive me
I was wrongI was wrong
Thank youThank you
How Do You Feel?How Do You Feel?