SODEXO EN BREF

20 milliards €de chiffre d’affaires

420 000 collaborateurs

Dans 80 pays

18e

employeur mondial

1er employeur privé français dans le monde

75 millions de consommateurs

par jour

Services sur site

Services avantages et récompenses

Services aux particuliers et à

domicile

Leader mondial

des services de

qualité de vie

POURQUOI FAISONS-NOUS DE LA QUALITÉ DE VIE UNE PRIORITÉ ?

En améliorantla QUALITÉ DE VIE

de ceux que nous servons

Nous améliorons

la PERFORMANCE

des personnes

et des organisations

RECONNAISSANCESANTÉ &

BIEN-ÊTRE

INTERACTION

SOCIALE

ENVIRONNEMENT

PHYSIQUE

FACILITÉ &

EFFICACITÉ

DÉVELOPPEMENT

PERSONNEL

UNE DEMARCHE GLOBALE POUR FAIRE ADHERER L’ENSEMBLE DES COLLABORATEURS

A clear and unambiguous target understood at all levels:

Year 1: coverage significant revenues

By Year 3: CM & OE becomes integrated into Business as usual.

Create Change: Focus on inefficiencies observed and measured at site level to create sustainable change in the way we operate & behavioural change for continuous improvement

Increase in: Engagement level, Client Satisfaction level and Growth

HSE: Increase awareness on safety and decrease our accident level

Investment in training One dedicated deployment team of around 150 managers assigned for implementation

Common commitment and accountability of Segments, Finance, HR & Service Operations

Deploy the frameworks based on training strategy and materials developed at global level

Local coaching and support to ensure change is implemented

Rigorous measurement of KPI both deployment and performance

CORE BENEFITS TO ACHIEVE BENEFIT ENABLERS

L’ENGAGEMENT ET LA FORMATION : DEUX ÉLÉMENTS CLÉS

3 day face to face training

organised by region

Followed by 1 coaching for 3 to

4 deployment managers

Delivered by Global SO

Kick of OE / CM in the

different regions

Train the 150 Deployment

Managers around the world

DEL

IVER

Y M

ECH

AN

ISM

PU

RP

OSE

1 day face to face training

organised

90 day calendar to support

1 day follow up evaluation

Delivered by Deployment

managers

Kick-off train the trainer in the

segments

Train the district managers

and selected site managers

Face to Face training for

advanced tools

Onsite coaching to complete a

Level 2 training

Delivered by Global SO/

Regional SO

Improve capability in some

deployment managers to be

able to perform Level 2

analysis

TIER 3

Group L&D and Regional L&D are involved through the whole process

TIER 1 TIER 2

ENA

BLE

RS

Systems and monitoring

Training Packs Guidelines

Innovations and Best practices