Les Réseaux sociaux d’entreprise: panorama, tendances et valeur ajoutée

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Social Economy report findings

Source: McKinsey Global Institute “Social Economy”

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Social Economy report findings (2)

$900 billion –1.3 trillion

Annual value that could be unlocked by social technologies in four sectors

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Business value benefits of Jive

MOREOF WHAT

YOU WANT

LESS OFWHAT YOU

DON’T

As measured by a Top 3 Global Business Consulting Firm who surveyed Jive’s customers in December 2012

StrategicAlignment

+2-4%Revenue

+15%Employee

Productivity

-34%Reduction inSearch Time

-16%Meetings

-21%Email Load

DealManagement

+8%# Deals / Year

+12%Win Rate

-22%Deal Cycle Time

SalesEnablement

+13%Sales / Rep

-23%Sales Rep

Onboarding Time

Marketing Campaigns

+15%Annual Campaigns

Launched

+28%Faster Collateral

Development

CustomerService

+16%First Call

Resolution

-9%Total Cost

-8%Call Volume

-13%Call Escalation

-13%Campaign

Development Time

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Organizations using Jive

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Organizations using Jive

Replaced 20+ systems, including ticketing, knowledge bases, training, content and communication systems.

Improved productivity for 40K employees

Saved $100M using Jive to coordinate their myTouch phone launch & support readiness.

Save $10M annually in customer support costs by decreasing call resolution time.

Costs

Productivity

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Organizations using Jive

Replaced Oracle WebLogic Portal, Google Enterprise Search, Atlassian Confluence

Improved productivity for 40K employees

Increased IT case deflection for enterprise system support @ $10 / case

Costs

Productivity

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Organizations using Jive

Replaced Plumtree, migrated Yammer, replaced homegrown Colleague Finder

Increased pages per visit from 1.88 to 9.48

Increased avg time on site from 5m to 12m

Decreased bounce rate from 66% to 28%

Millions saved with intranet replacement

Costs

Engagement

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Organizations using Jive

Replaced IBM WebSphere Portal, multiple KM and collaboration apps

Improved productivity for 98K employees

30% decrease in bid proposal creation, a key use case

Costs

Time

Productivity

Millions saved via platform consolidation

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Organizations using Jive

Discontinued SharePoint customization

Integrated with MS Outlook

50% decrease in IT application supportCosts

Productivity