Carlos J. Mendez3336 Tinkerbell Lane, Charlotte NC 28210 – Mobile phone: (704) 649-9685

E-mail: carlosjesusmendez@outlook.com – Linked In: www.linkedin.com/in/carlosjesusmendez/

Information Technology Systems LiaisonA professional offering years of enterprise level support within information systems. Functioning as a bilingual instructor of IT technology including a support scope of electronic data interchange.

Skills OS - Windows 7, 8.1 & Server; Apple OS, Novel, Linux and UNIX. Query tools - Business Objects with some SQL edits while reviewing EDI X.12 under 5010 guidelines. Hardware – SATO and Zebra direct & thermal print barcode system and scanner verification development on

SPL print language. Including but not limited to HP, Lenovo, Dell, Epson, Symbol, and Canon. Healthcare platforms - All Scripts, McKesson Star, Cerner Canopy Power Charts, Epic, Medisoft. Servers - Certified IBM eServer Proven and IBM Server RAID with wire and wireless networking.

ExperienceCAROLINAS REHABILITATION a division of CHS - Charlotte, NC Nov 13 – Current Clinical Trials Volunteer Analyst – TBI and Spinal Cord injury data for NIH and CR A volunteer researching aggregated patient data through with patients who suffer Traumatic Brain Injury and Spinal Cord injury. Perform in the capacity of information technology liaison utilizing Cerner Power Charts and RedCap applications system by collecting data for 5 to 15 year clinical research.

Certification – Awarded “Good Clinical Practice” certification involving the use of tech data for National Institute of Health (NIH) and Carolinas Rehabilitation funding.

Process & Collaboration – Assist and support department research team on data mining patient electronic records through Cerner Power Charts and RedCap healthcare applications, including social media research and public records.

Patient Assistance – Assist physical and occupational therapist with Cerner patient records app while supplying English and Spanish physical full recovery training and patient independence.

SECURE EDI - Charlotte, NC Jan 2010 – Oct 2013SME Health Information Transaction Analyst - IS Patient Care Applications Perform tech support and QA legacy PC/Apple/Android systems apps to web based services. Worked in unison with application engineers and clinical offices on the implementation of doctor requested web features. R&D performed on web-based client access portals including administrative monitoring of e-claims and requests. Furnished data support for electronic file via Automated Clearinghouse cloud servers.

EDI billing – Test, analyze, and report defects on EDI automated clearinghouse health claims and liaise with internal engineers, external vendor application engineers and clinical office support. Resolve technical issues between clinical offices to insurance payer using HP Quality Center and Sales Force trouble tickets.

Analyst - Integrate legacy 4010 to 5010 EMR standards, ICD9 conversion to ICD10, and CPT electronic billing code transmissions. Conduct data mapping of legacy paper claims for conversion to new standards of X.12 ISA data files compliant to 5010 standards. Insured office e-claims are HIPAA compliant.

Integration Specialist – Support of client projects, app regression testing, data mapping ensuring accurate ACH routing. Integrate plug-ins with existing practice management systems including McKesson, EPIC, Medisoft and Cerner for ACH transmissions. Test multi-portal web browsers to certify clients’ ability to securely access the Secure EDI dental, medical, and institute application with appropriate administrative security monitoring.

Integration Specialist – Training classes are conducted in English and Spanish support for Puerto Rico & Dominican Republic.

SDLC – Worked on project life cycles project meeting deadlines and escalated issues for rapid response to meet specific deadlines.

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Carlos J. MendezCAROLINAS HEALTHCARE SYSTEM - Charlotte, NC Jan 06 – Dec 09 Information Systems Analyst - IS Patient Care Applications Included responsibilities are performed as team player supporting the McKesson Enterprise roll-out. Test development and support of new technologies were integrated into patient care enterprise applications. Dedicated level of support to nurses stations, physicians’ offices and clinics with rotational pager duty for 24/7 response.

Implementation - Custom coded OPTIO System (print languages) for seamless integration of the McKesson STAR patient care system. Included barcode/RFID print and tag systems for 1000+ hospital beds and doctor’s offices. SIT testing of McKesson data made portable to ancillary divisions within the hospital.

Certification - Amended electronic physician criteria for trauma accreditation funding. Development - Systemized barcodes for patient arm bands, credit references, and label printing for diverse

healthcare providers on time and within project budget. PHI - Data mining using Business Objects with some SQL modification complicit to HIPAA law. Technical Support - Leveraged excellent relationships with external vendors (i.e. All Scripts) and internal

departments to troubleshoot and resolve e-records conflicts to existing McKesson or Cerner system. Application integration - Performed application roll-out certifying that defects verified during QA would

not present itself on final “Golden” release. Instructor - Personally instructed new and current employees using updated applications for patient data

integration.

SATO AMERICA - Charlotte, NC 2002 – 2005IT Specialist - Technology DevelopmentIntegral team member which conducts quality assurance with logistical label applicator systems for large logistics corporations. Collaborate with engineers in Singapore to test enhancements geared toward specific services for clients throughout the Western Hemisphere.

SDLC - SIT customized firmware and regression testing per client specified design with full implementation. Industry support includes: shipping, manufacturing, healthcare, medical equipment, and pharmaceutical use of laser scanners, barcode applicators and barcode software coding.

Research & Development - Recognized as an analyst who responds to urgent client requests with rapid research, testing and delivery of tested product.

International Tech Speaker - Lead instructor at the Latin American Business Tech Expo in Mexico City as a Spanish technologist with subject matter expertise.

IBM, Corp. - Research Triangle Park, NC 1997 – 2002Performance Analyst - Research & Development Designed and performed test analytics for IBM performance on enterprise server system rollouts for global clients. A team member that administered an enterprise cluster fail-over system for disaster recovery of large financial institutions and hospital conglomerates. Technologies include SCSI Serve RAID controllers in domain networks using Win-Tel & Linux OS environments.

Research & Development - Led performance analysis of integrated technologies of IBM ServeRAID and Adaptec SCSI RAID storage functionalities with consistent on-time delivery of enhancements. Conducted test bed of firmware for mass amounts of data traffic.

Technical Support - Achieved IBM certification for “Server Proven”, uniquely qualified to represent the company in resolving problems on all servers. Commended for establishing method to enhance client problem management and shorten resolution time.

Top Performer - Reviewed as one of the top performance support leads 4 consecutive years.

Education & Public ServiceBachelor’s Degree - UNIVERSITY OF MIAMI, FLAssociate’s Degree - MIAMI DADE COMMUNITY COLLEGE

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