Post on 10-Jan-2017
SODEXO EN BREF
20 milliards €de chiffre d’affaires
420 000 collaborateurs
Dans 80 pays
18e
employeur mondial
1er employeur privé français dans le monde
75 millions de consommateurs
par jour
Services sur site
Services avantages et récompenses
Services aux particuliers et à
domicile
Leader mondial
des services de
qualité de vie
POURQUOI FAISONS-NOUS DE LA QUALITÉ DE VIE UNE PRIORITÉ ?
En améliorantla QUALITÉ DE VIE
de ceux que nous servons
Nous améliorons
la PERFORMANCE
des personnes
et des organisations
RECONNAISSANCESANTÉ &
BIEN-ÊTRE
INTERACTION
SOCIALE
ENVIRONNEMENT
PHYSIQUE
FACILITÉ &
EFFICACITÉ
DÉVELOPPEMENT
PERSONNEL
UNE DEMARCHE GLOBALE POUR FAIRE ADHERER L’ENSEMBLE DES COLLABORATEURS
A clear and unambiguous target understood at all levels:
Year 1: coverage significant revenues
By Year 3: CM & OE becomes integrated into Business as usual.
Create Change: Focus on inefficiencies observed and measured at site level to create sustainable change in the way we operate & behavioural change for continuous improvement
Increase in: Engagement level, Client Satisfaction level and Growth
HSE: Increase awareness on safety and decrease our accident level
Investment in training One dedicated deployment team of around 150 managers assigned for implementation
Common commitment and accountability of Segments, Finance, HR & Service Operations
Deploy the frameworks based on training strategy and materials developed at global level
Local coaching and support to ensure change is implemented
Rigorous measurement of KPI both deployment and performance
CORE BENEFITS TO ACHIEVE BENEFIT ENABLERS
L’ENGAGEMENT ET LA FORMATION : DEUX ÉLÉMENTS CLÉS
3 day face to face training
organised by region
Followed by 1 coaching for 3 to
4 deployment managers
Delivered by Global SO
Kick of OE / CM in the
different regions
Train the 150 Deployment
Managers around the world
DEL
IVER
Y M
ECH
AN
ISM
PU
RP
OSE
1 day face to face training
organised
90 day calendar to support
1 day follow up evaluation
Delivered by Deployment
managers
Kick-off train the trainer in the
segments
Train the district managers
and selected site managers
Face to Face training for
advanced tools
Onsite coaching to complete a
Level 2 training
Delivered by Global SO/
Regional SO
Improve capability in some
deployment managers to be
able to perform Level 2
analysis
TIER 3
Group L&D and Regional L&D are involved through the whole process
TIER 1 TIER 2
ENA
BLE
RS
Systems and monitoring
Training Packs Guidelines
Innovations and Best practices