TERMS OF USE FOR E-CLUB - Cardif Lux Vie · CARDIF LU VIE Société Anonyme Siège social : 23 - 25...

CARDIF LUX VIE Société Anonyme | Siège social : 23 - 25 Avenue de la Porte-Neuve - L-2227 Luxembourg | Adresse postale : B.P. 691 - L-2016 Luxembourg TVA : LU163 196 59 | RCS Luxembourg N° B47240 | Tél. : +352 26 214 5678 | Fax : +352 26 214 - 9370 | [email protected] | www.cardifluxvie.lu

EN-ECLUB-conventions-23072013

www.cardifluxvie.lu

TERMS OF USE FOR E-CLUB

PRELIMINARIES

The Company provides the User with an electronic facility known as e-Club, accessible on its website http://www.cardifluxvie.lu

The present Terms of Use define the limits and procedures for the use of e-Club by the User.

The term “Terms” describes the present Terms of Use for «e-Club», of which the attached User Information Sheet is an integral part.

The term “Company” means Cardif Lux Vie, as the provider of e-Club.

The term “Policy” means an insurance or capitalisation pro-duct issued by the Company.

The term “e-Club” means the secure extranet facility crea-ted by the Company, the content of which is specified in Article 1 of the present Terms. The access to this facility is reserved only for Users.

The term “Representative” means the person nominated by the User who will be authorised to access information relating to the contract(s) via e-Club.

The term “User” means a person who has accepted the present Terms and whose identity and status are specified at the end of these Terms.

ARTICLE 1. – Facilities offered by e-Club

1.1. e-Club gives the User access to general information on indi- vidual policies and related documents, such as, for infor-mation, performance records, forms, descriptions of cover, movement records and fund lists.

In as far as applicable, it is mentioned that e-Club does not allow transactions such as switches, surrenders and pre-mium payments on policies. The forms are accessible on e-Club and should be duly completed and returned to the Company.

1.2. Access rights are user-specific and may vary depending on: - the User’s status, as indicated at the end of the present

Terms, and - the nature of the Policy submitted to consultation. The Company reserves the right to provide the requested

access or not.

1.3. The content of e-Club has a purely informative character. The Company does not guarantee that the data, information or documents provided by the Company or third parties, accessible on e-Club, is up-to-date, exhaustive, accurate, reliable or appropriate.

Data, information and documents accessible on e-Club does not constitute evidence against the Company and does not under any circumstances commit the Company, particularly in case of error, inaccuracy or omission in data, information or documents made available by e-Club.

1.4. Due to the constraints of the accounting and IT process, the e-Club is not available before transactions are recorded.

1.5. The e-Club facility and Terms of Use may be amended wit-hout notice from the Company.

- DOCUMENTS TO BE RETAINED BY USER -

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ARTICLE 2. – Use of e-Club

2.1. E-Club can be accessed securely from any computer with an Internet connection, subject to the entry of an access code (username, password and card-code). The User In-formation Sheet attached to the present terms gives pre-cise instructions on how to access e-Club and to use the services offered.

For further information, the User should contact the Com-pany’s helpdesk on: (+352) 26 214 - 5678 during office hours (from Monday to Friday, from 8am to 12am and from1pm to 5pm CET).

2.2. Access to e-Club is subject to the overall availability of the Company’s IT infrastructure, which is subject to shut-downs on a punctual or regular basis notably for mainte-nance, upgrade, repair or other purposes.

The Company also reserves the right to suspend access to e-Club permanently or temporarily without justification.

2.3. The website http://www.cardifluxvie.lu is certified by the trusted provider of authentication services «VeriSign», which guarantees that Users will be logged on to the Com-pany’s website. However, the Company provides no gua-rantee against damage or inconvenience directly or indi-rectly caused by a virus not detected by the Company’s security system or, in general, technical malfunction due to the User, the Internet, other computer systems or third parties.

2.4. The right to use e-Club and data, information or forms extracted from it is strictly personal and non-transferable and the User will be liable for any transfer, amendment or reproduction thereof.

The User commits himself to immediately notify the Com-pany of the loss, misappropriation, theft or fraudulent use of data, information or forms taken from e-Club.

ARTICLE 3. – Charge for e-Club

Access to e-Club is free of charge. However the Company re-serves the right to adjust the charges applied for e-Club at any time, subject to a notification to the User by any appropriate means, including an announcement on its website. Under these circumstances, the User will be entitled to terminate the present Terms, as laid down under Article 7 below, within 15 days from the date of the charge adjustment. When this time limit has expired, the revised charge will be deemed to have been accepted by the User.

Any expenses associated with the use of e-Club, i.e., charges for Internet provision, telecommunication charges, etc, will be payable by the User.

ARTICLE 4. – Obligations and Liability of the User

4.1. The User acknowledges and accepts that the use of e-Club is subject to acceptance of the present Terms and attached User Information Sheet, together with any amendments or updates, communicated by an appropriate means, inclu-ding an announcement on the Company’s website.

4.2. The User assumes full responsibility for the direct or indi-rect use of e-Club, as well as the identification and secu-rity information defined in the attached user notice, which is strictly personal, confidential and non-transferable. For security reasons, the User agrees not to store his/her user-name, password and cardcode together. In case of loss or dispossession of identification and security details, the User undertakes to inform the Company accordingly wit-hout delay.

The User will be solely liable for direct or indirect loss or da-mage resulting from illegal, fraudulent, incorrect or impro-per access to or use of e-Club, as well as such attempts, in particular resulting from failure to comply with elementary security instructions, instructions defined in the present Terms or the actions of third parties.

4.3. The Company can not in any way be held liable for negli-gence or failure to comply with legal, regulatory or admi-nistrative obligations imposed to the User in relation to the use of e-Club.

ARTICLE 5. – Data Protection

Under the Luxembourg Data Protection Act of 2 August 2002, as amended, in affixing his/her signature, the User explicitly authorises the Company to use his/her e-mail address (mentio-ned on the application form for e-Club access) for the purposes indicated on the form in question.

5.1. Personal Data obtained by the Company from the User under these Terms or thereafter will be processed by the Company; the processing manager will be the Company.

The User will have a right of access, correction and dele-tion of his data, to be exercised by submitting a written request to be sent to the postal address of the processing manager:

Cardif Lux Vie Société Anonyme Sales Support B.P. 691 L-2016 Luxembourg

5.2. Personal data may be held for the duration of the Policy and for as long as necessary to enable the Company to comply with its legal obligations based on applicable limi-tation periods.

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ARTICLE 6. – Amendments and Updates

In the event of amendments or updates to the present Terms or the facilities offered on e-Club, the User will be entitled to terminate the present Terms in accordance with Article 7 below within 15 days from the date of the amendment or update. When this time limit has expired, the amendment or updates in question will be deemed to have been accepted by the User.

ARTICLE 7. – Term and Termination

The present Terms have been drawn up for an indefinite periodand may be terminated without reason at any time by the User or the Company subject to one month’s written notice to this effect.

However, the Company may terminate the present Terms with immediate effect under the following circumstances:

- failure on the part of the User to comply with the present Terms, including the attached User Information Sheet;

- events which call into question the reputation or solvency of the User;

- termination of the contractual relationship between the User and the Company for any reason whatsoever.

Should the present Terms be terminated for any reason what-soever, the User agrees to return his/her card-code and all do-cument or information issued by e-Club immediately.

ARTICLE 8. – Applicable Law and Jurisdiction

The present Terms are subject to Luxembourg Law and the Luxembourg courts have exclusive jurisdiction to hear and determine any disputes concerning their application, interpre-tation or execution.

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Thank you for your request for access to our secure «e-Club» website.

Should you wish to log in to e-Club, please provide your:- username- personal and confidential password- card code consisting of 4 sets of 4 digits each.

In the interests of confidentiality and security, this information will be sent to you by post in two separate letters to the address you have specified.

HOW YOUR FIRST LOGIN WORKS

1 - Visit the website http://www.cardifl uxvie.lu

2 - Click on «E-CLUB» under the «TOOLS» heading which appears on the homepage

3 - Enter your username, password and the 4 missing digits in your card code series. Select your preferred user lan-guage. Then click on «go» to log in.

USER INFORMATION SHEET- DOCUMENT TO BE RETAINED BY USER -

Warning: Should you enter an incorrect password 3 times, your access will be blocked.Should this happens, please contact our Helpdesk to reactivate your access.

CARDIF LUX VIE Société Anonyme | Siège social : 23 - 25 Avenue de la Porte Neuve - L-2227 Luxembourg | Adresse postale : B.P. 691 - L-2016 Luxembourg TVA : LU163 196 59 | RCS Luxembourg N° B47240 | Tél. : +352 26 214 5678 | Fax : +352 26 214 - 9370 | info@cardifl uxvie.lu | www.cardifl uxvie.lu

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4 - When you first log on, you will be asked to enter a new password, which will be valid each time you log in.

5 - You will now be able to access information on your policy (ies) (breakdown, summary, performance…), forms available online and a list of available funds.

6 - Click on the « Logout » icon to exit e-Club securely.

Problems logging in? Questions on e-Club or its functions?Don’t hesitate to contact our Helpdesk by e-mail to [email protected] or telephone on

(00352) 26 214 - 5678 from Monday to Friday from 8am to 5pm CET.

CARDIF LUX VIE Société Anonyme | 23 - 25 Avenue de la Porte Neuve - L-2227 Luxembourg | TVA : LU163 196 59 R.C.S Luxembourg N° B 47 240 | Tél. : +352 26 214 - 5678 | Fax : +352 26 214 - 9370 | info@cardifl uxvie.lu | www.cardifl uxvie.lu

EN-E-CLUB I 06012012

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USER’S IDENTITY

Surname / Company name: ________________________________________________ No.: ________________________________

Mr Mrs Miss Company

Surname: __________________________________________________________ Forename: _______________________________

Adress (will be used to send access)

Street: __________________________________________________________ No.: __________________ PO Box: _____________

Post code: _______________ District: _______________________________________ Country: ____________________________

Requests e-Club acess for myself

Requests e-Club acces for the Representative below:

REPRESENTATIVE'S IDENTITY (one form per Representative)

Identity card/passport _______________________________________________________________________________ (attach copy)

Mr Mrs Miss Company

Surname: _____________________________________________ Forename: _____________________________________________

as member of the User's Company

Company name: ______________________________________________________________________________________________

Street: __________________________________________________________ No.: __________________ PO Box: _____________


Tel. : __________________________________ E-mail : _______________________________________________________________

The User requests access to the e-Club secure Extranet site and accepts the terms and conditions of use of the e-Club service as stated in the terms and conditions of use. The User remains responsible for use of the access he has obtained and its use by the Representatives he has nominated to the Company. All use of the granted access remains the responsibility of the User who undertakes to indemnify the Company for any direct or indirect financial consequences. The User undertakes to inform the Com-pany immediately as soon as the designated Representative ceases to occupy a position of responsibility within his company. The Company reserves the right to refuse the requested access.

E-CLUB APPLICATION FORM - INTERMEDIARYwww.cardifluxvie.lu

Please complete all fields in BLOCK CAPITALS and return this document, together with a copy of your identity card, by post to:Cardif Lux Vie Société Anonyme I Sales Support I 23 - 25 Avenue de la Porte Neuve I B.P. 691 I L-2016 Luxembourg or by e-mail to: [email protected]

- DOCUMENT TO BE COMPLETED, SIGNED AND RETURNED TO THE COMPANY -

Signature of the User

SIGNATUREPlace _____________________________________ Date_____ / _____ / 20_____

Signature of the Representative

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USER’S IDENTITY

Identity card/passport _______________________________________________________________________________ (attach copy)

Mr Mrs Miss Company

Surname: __________________________________________________________ Forename: _______________________________

Company name: ______________________________________________________________________________________________

Street: __________________________________________________________ No.: __________________ PO Box: _____________


Tel. : __________________________________ E-mail : _______________________________________________________________ Please use the above address for correspondence relating to e-Club. I authorise the Company to communicate my telephone, email and postal address details to any service provider (e.g. DHL, etc) it may use to deliver my access code (ID, password and card code).*

*In the event that such authority is not provided, the user releases the Company from all liability related to delay, difficulty or impossibility in delivering the said access code.

Back-up password: ___ ___ ___ ___ ___ ___ (6 figures)

The back-up password will enable the Helpdesk to identify the User if there is a problem with logging in.

Designation of accessible policy (ies)

The User wishes the Policy(ies) with the following numbers to be displayed on e-Club:

1) ______________________________

2) ______________________________

3) ______________________________

The User wishes to receive the following by e-mail: information on new functions or procedures relating to e-Club marketing information (newsletters, information, competitions, surveys,...)

The Company reserves the right to refuse the requested access. The User requests access to the e-Club secure Extranet site and accepts the terms and conditions of use of the e-Club service as stated in the terms and conditions of use. The User remains responsible for use of the access he has obtained. All use of the granted access remains the responsibility of the User who under-takes to indemnify the Company for any direct or indirect financial consequences.

E-CLUB APPLICATION FORM - CLIENTwww.cardifluxvie.lu

Please complete all fields in BLOCK CAPITALS and return this document, together with a copy of your identity card, by post to:Cardif Lux Vie Société Anonyme I Service Marketing I 23 - 25 Avenue de la Porte Neuve I B.P. 691 I L-2016 Luxembourg or by e-mail to: [email protected]

- DOCUMENT TO BE COMPLETED, SIGNED AND RETURNED TO THE COMPANY -

Signature of the User

SIGNATUREPlace _____________________________________ Date_____ / _____ / 20_____

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TERMS OF USE FOR E-CLUB - Cardif Lux Vie · CARDIF LU VIE Société Anonyme Siège social : 23 - 25...

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