Revenir aux basiques !
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Transcript of Revenir aux basiques !
Revenir aux basiques !
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Revenir aux basiques Processus
Nécessité d’améliorer la Maîtrise les Offres et Projets: l’analyse des causes racines montre un défaut d’application des basiques de nos processus ‘cœur métier’
Identifier les Fondamentaux de chacun de nos processus Cœur métier: Offres Management de projets Ingénierie Sous-traitance
Mesurer leur application Intégrer cette mesure dans les reporting
3
NI PI LI FI BP
Id# not
implemented
partialy
implemented
largely
implemented
fully
implementedBest Practice ?
10 4
11 A FI x x x x
12 A FI x x x x
20 2
21 A LI x x x
22 A PI x x
30 2
31 A LI x x x
32 A PI x x
40 3
41 A LI x x x
42 A LI x x x
50 2
51 A PI x x
60 3
61 A LI x x x
62 A LI x x x
63 A LI x x x
64 A LI x x x
65 A PI x x
70 1
71 A NI x
72 A NI x
73 A NI x
80 4
81 A FI x x x x
90 2
91 A PI x x x x
00 1 2 3 4 0
01 A 1 x
02 A 2 x x
03 A 3 x x x
04 A 4 x x x x
Handover to Program
Partners & Suppliers
LI
NI
Contract Approval
Establish the current nature of the relationship with the customer
Establish and understand the real customer needs and constraints
PI
LI
Bid Reviews
Bid/Nobid
PI
Establish the solution strategy
Compliance to develop process fundamentals (WG8)
PI
Establish the current nature of the relationship with the supplier
Compliance to acquisition process fundamentals (WG8)
GATE 0 : GO/NO GO
SOLUTION
An effective red review shall be completed
The contract shall be reviewed and approved
PARTNERS & SUBCONTRACTORS/SUPPLIERS
GATE 3 : CONTRACT APPROVAL
GATE 1 : BID/NO BID
BID REVIEWS
The senior manager shall approve the capture plan and appoints a capture team leader
Compliance to gate 1 checklist (optimum WG1)
An effective gold review shall be completed
Effective peer reviews covering individual bid elements shall be completed
programme team set up, transfer from bid manager to programme manager, bid & contract baseline, contract management plan ?
HANDOVER TO PROGRAMME
An effective commitment control review shall be completed
Effective progress review(s) involving senior managers shall be completed
The Bid Package shall be completed (with all elements addressed)
The bid proposal shall be approved
Existence of bid executive summary
PI
Bid Approval
FI
Compliance to handover to program checklist (optimum WG 2)
OBSERVATIONS
compliance matrix, acceptability of acceptance conditions
Cost Estimates & Prog.Phasing and Schedule, Sizing Parameters, Risks & Opportunities, contingencies
accountability
including mandate of negociation
OBSERVATIONS
OBSERVATIONS
Acceptability of acceptance conditions
OBSERVATIONS
cf. WG 1 (verify scenario & solution)
Indicate the applicability (A=Applicable / NY=Not Yet / NA=Not Applicable)
Assess the practice (FI-LI-PI-NI) if applicable, otherwise leave blank
The senior managers shall approve the opportunity development activities
Key Practices
Go/Nogo
FICUSTOMER RELATIONSHIP
FUNDAMENTALS
Ap
plica
bility
Ass
essm
en
t
Customer Relationship
OBSERVATIONS
OBSERVATIONS
Filtrage
OBSERVATIONS
Solution OBSERVATIONS
To be investi-gated
cf. fiche évaluation acquisition
Punctuality of quotation submission to relevant services
Punctuality of bid submission with respect to commitments
Bid costs (actuals vs budget)
Bid results
EFFECTIVENESS / PERFORMANCE 2
GATE 2 : BID APPROVAL
solidité
respect mutuel, ouverture et débat franc
solidité
cf. fiche évaluation acquisition
solvabilité, inflation,
OBSERVATIONS
OBSERVATIONS
Assessment All risky or undefined positions shall be
justified and revisedBest practices (BP) shall be recorded
Fundamentals Assessment Grid
NI PI LI FI BP
Id# not
implemented
partialy
implemented
largely
implemented
fully
implementedBest Practice ?
10 4
11 A FI x x x x
12 A FI x x x x
Establish the current nature of the relationship with the customer
Establish and understand the real customer needs and constraints
Indicate the applicability (A=Applicable / NY=Not Yet / NA=Not Applicable)
Assess the practice (FI-LI-PI-NI) if applicable, otherwise leave blank
Key Practices
FICUSTOMER RELATIONSHIP
FUNDAMENTALS
Ap
plic
ab
ility
Ass
ess
me
nt
Customer Relationship
To be investi-gated
Assessment
4 Scale RatingBest Practice
identification
Further
investigation
needed
Assessment menu
One single sheet for each bid or programme.
Supporting explanation of Key Fundamentals,
with related Rationale and Key Consideration
(checkpoints).
Dynamic and immediate report. Visual results.
One single sheet for each bid or programme.
Supporting explanation of Key Fundamentals,
with related Rationale and Key Consideration
(checkpoints).
Dynamic and immediate report. Visual results.
Fundamentals Tool
4
Radar of Bid/Programme Fundamentals.
Overview for your organization
Reports
Unsufficiant Partial Standard Very Good Not
ImplementedPartialy
ImplementedLargely
ImplementedFully
Implemented1 2 3 4
Fundamentals Rating
Radar Fundamentals
5
Example: Project Process Fundamentals application rule
N P L F BP
Id# not
implemented
partialy
implemented
largely
implemented
fully
implementedBest Practice ?
10 2
11 A F x x x x
12 A P x x
20 3
21 A L x x x
30 3
31 A L x x x
40 3
41 A L x x x
42 A L x x x
43 A F x x x x
44 A F x x x x
45 A F x x x x
46 A F x x x x
50 4
51 A F x x x x
60 3
61 A L x x x
70 3
71 A F x x x x
72 A F x x x x
73 A L x x x
74 A L x x x
75 A F x x x x
80 3
81 A L x x x
82 A L x x x
90 2
91 A P x x
92 A F x x x x
100 4
101 A F x x x x
102 A F x x x x
00 1 2 3 4 0
01 A 1 x
02 A 4 x x x x
03 A 1 x
04 A 3 x x x
OBSERVATIONS
Acquisition Management
OBSERVATIONS
BAES are reluctant to make Contract amendments and hence this has led to a requirement of Legal assistance to support Prog M
OBSERVATIONS
The acquired system/equipment/product development is managed in compliance with the Acquisition fundamentals.
To be investi-gated
All risky or undefined positions shall be justified and revised
Best practices (BP) shall be recorded
ACQUISITION MANAGEMENT
Key Practices
Customer RelationshipPRegular progress meetings are held with the customer, subjects include Risk
Management, dependencies and key issue resolution
App
licab
ility
Requirements Management
EFFECTIVE LAUNCH
Prog. Monitoring & Control
The solution development is managed in compliance with the Engineering fundamentals (Develop process).
Effective Launch
The programme working environment (including tools & facilities) are identified and allocated.
Programme resources (including critical skills) are identified and allocated.
Implement all peer reviews with relevant experts.
The early-warning alerts are provided to the relevant level of management.
The risk mitigation plan and opportunities development are implemented within the schedule.
PROGRAMME PLANNNG
A viable programme schedule (cost, planning resources) is defined, updated and shared with all stakeholders.
Programme Work Packages are defined, approved and based on the WBS.
P
Programme progress reviews are completed with relevant senior managers.
F
L
QUALTY ASSURANCE
L
LAll technical and non technical requirements relevant to programme activities
are identified, allocated and managed under change control.
Reviews are completed with relevant team members.
A programme performance dashboard is defined and maintained.
Conf & Data Mngt
Programme late, over-budget. Revised plan agreed with customer and revised baseline budget in consultation with Finance
OBSERVATIONS
Configuration baselines are established at relevant time and maintained.
OBSERVATIONS
QA was involved in IBR/CDR, Prog M reviewing Quality Plan as part of PMP
OBSERVATIONS
OBSERVATIONSQuality Assurance
RISKS & OPPORTUNTIES
PROGRAMME MONTORING & CONTROL
EFFECTIVENESS / PERFORMANCE 2
Quality assurance activities are completed at relevant time and result oriented to evaluate objectively both processes and products.
Non compliance issues are objectively tracked and communicated and resolution is ensured.
Changes to the work products under configuration management are tracked and controlled.
FCONFGURATION & DATA MANAGEMENT
OBSERVATIONS
Adequate programme management plans are defined, approved and shared with all relevant stakeholders.
SOLUTION DEVELOPMENT L Solution Development
Programme Planning
Conducted by BAES Jan 09
complaints & issues management
CUSTOMER RELATIONSHIP
FUNDAMENTALS
conformity
financial parameters (actuals vs budget)
OBSERVATIONS
Complaints and customer issues when raised immediately managed
Programme over-budget, work in progress with Finance to develop revised cost baseline
punctuality : on time delivery + forecast
Ass
essm
entIndicate the applicability (A=Applicable / NY=Not Yet / NA=Not Applicable)
Programme risks and opportunities are identified and managed.
The Launch Review / IBR is completed on time, with the right stakeholders and resulting actions are tracked to completion.
Risks & Opportunities
REQUIREMENTS MANAGEMENT
OBSERVATIONS
An Integrated Team is set up with engineering, purchase, ILS… and is effective.
Assessment Assess the practice (F-L-P-N) if applicable, otherwise leave blank
The process for amendments of the contract baseline is defined and managed with rigour and flexibility.
L
L OBSERVATIONS
PrProgramme Reference:
Programme Name:
Customer:
Country:
Managing Unit:
Date:
TeS
15 juin 2009
PROGRAMME FUNDAMENTALS
UK
2
1641
DC3T
Compliance
L
Effectiveness
BAE Systems
CustomerRelationship
AcquisitionManagement
Solution Development
Programme Planning
Effective Launch
RequirementsManagement
Prog. Monitoring &Control
Risks & Opportunities
Quality Assurance
Conf & Data Mngt
Objective: To institutionalize Process application & control through management line by providing visibility of the Bid Process Fundamentals Application to be able to give alert at early stage or right to veto in case of major risks or issues.
Rule 6 : For all A2 projects, the Quality Authority is in charge to check the application of the Fundamentals and to present the status in the key reviews ; he must alert when required fundamentals are not correctly implemented when needed, and when actions to solve problems not achieved in due time
Approach 10 fundamentals in Project phase, + 7 for Eng and 3 for
Acquisition Project managers use this simple assessment tool, to ensure
they apply correctly fundamentals Quality Authority assesses with the project manager the
application of these fundamentals and provides alerts to the management if needed
Quality Authority presents the status through a common visual metric during the key reviews and provides veto if needed
Customer Knowledge
Business Opp.Assessment
Bidding Decision
Solution Strategy &Maturity
Acq. Strategy &Commitments
Bid Management &Securisation
Bid Approval
Contract Approval
Handover toProgramme
Rappel
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Revenir aux basiques de l’organisation Qualité
Centraliser l’organisation qualité
Remettre en place une organisation dédiée Assurance Qualité
Redécouvrir le droit d’alerte et de veto des responsables qualité Alerter si Fondamentaux non appliqués à temps Intégré la mesure de leur application dans le reporting
Qualité