Carlos J. Mendez3336 Tinkerbell Lane, Charlotte NC 28210 – Mobile phone: (704) 649-9685

E-mail: carlosjesusmendez@outlook.com – Linked In: www.linkedin.com/in/carlosjesusmendez/

Information Technology Systems LiaisonA professional who offers years of enterprise level support within information systems. Functioning as an IT technologist, the scope of support includes technical support through to electronic data interchange. Responsibilities also include the bilingual instruction of staff and new employees on updated application training. Many tasks include application benchmark test to a level of manual quality evaluations emulating client functions. Evaluations were performed various operating systems including mobile phone and tablet eco systems.

Skills OS - Windows 7, 8.1 & Server; Apple OS, Novel, Linux and UNIX. Query tools - Business Objects with some SQL edits while reviewing EDI X.12 under 5010 guidelines. Hardware – SATO and Zebra direct & thermal print barcode system and scanner verification development on

SPL print language. Including but not limited to HP, Lenovo, Dell, Epson, Symbol, and Canon. Healthcare platforms - All Scripts, Pyxis, McKesson Star, Cerner Power Chart, Epic, Medisoft, Therapist

Helper. Servers - Certified IBM eServer Proven and IBM Server RAID with wire and wireless networking.

ExperienceCAROLINAS HEALTHCARE SYSTEM - Charlotte, NC Jan 06/09 – Nov 13/Current Information Systems Analyst - IS Patient Care Applications Included responsibilities are performed as team player supporting the McKesson Enterprise roll-out, updates and patches. Test development and support of new technologies were integrated into patient care enterprise applications including verification of proper exchanges with applications that required patient data from the McKesson system. Trained new employees to use healthcare supported systems. Conduct Business Objects/SQL database query of patient data. Analyze system issues and test plans through resolution and implementation. Performed a dedicated level of support to nurses stations, physicians’ offices and clinics with rotational pager duty for 24/7 response.

Implementation - Custom coded OPTIO System (print languages) for seamless integration of the McKesson STAR patient care system. Included barcode/RFID print and tag systems for 1000+ hospital beds and doctor’s offices. SIT testing of McKesson data made portable to ancillary divisions within the hospital.

Certification - Amended electronic physician criteria for trauma accreditation funding. Process & Collaboration - Interfaced with pharmacy department to integrate inventory control and

security over drugs and their dissemination of new RFID tagging. Development - Systemized barcodes for patient arm bands, credit references, and label printing for diverse

healthcare providers on time and within project budget. HIPAA PHI - Data mining using Business Objects with some SQL modification. Technical Support - Leveraged excellent relationships with external vendors (i.e. All Scripts) and internal

departments to troubleshoot and resolve e-records conflicts to existing McKesson or Cerner system. Application integration - Performed application roll-out certifying that defects verified during QA would

not present itself on final “Golden” release. Instructor - Personally instructed new and current employees using updated applications for patient data

integration. Clinical Practice Analyst - Certified in “Good Clinical Practice” with patient records and de-identified

clinical records for traumatic brain injury clinical trials with English and Spanish-speaking patients. E-records - research and verification of electronic records for patients within clinical trials involving

Cerner Canopy Power Charts and standards for de-identified class of information specific for clinical trial research on a national data repository. The process also requires identified database research if the study requires to identify patient and their demographic status. All data points are collected through Business Objects with minor SQL modification through its editor.

Carlos J. Mendez

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SECURE EDI - Charlotte, NC Jan 2010- Oct 2013SME Health Information Transaction Analyst - IS Patient Care Applications Perform QA to transition legacy applications to native PC &Apple OS systems, including new client-facing features. R&D performed on web-based client access portals including administrative monitoring of e-claims and requests. Conduct data mapping of legacy paper claims for conversion to new standards of X.12 ISA data files compliant to 5010 standards. Insured office operations are HIPAA compliant. Furnished data support for electronic file via Automated Clearinghouse cloud servers. Test performance of image files for mapping data segment coordinates for conversion to X.12 ISA format. Fluent Spanish support for Puerto Rico, Central & South America. Duties Include:

Analyst - Integrate legacy 4010 to 5010 EMR standards, ICD9 conversion to ICD10, and CPT electronic billing code transmissions. Data mining using Business Objects.

Integration Specialist - Perform SIT on client implementation projects including regression testing, data mapping to ensure accurate ACH routing and processing. Integrate plug-ins with existing practice management systems including McKesson, EPIC, Medisoft and Cerner for ACH transmissions. Test multi-portal web browsers to certify clients’ ability to securely access the Secure EDI dental, medical, and institute application with appropriate administrative security monitoring.

SATO AMERICA - Charlotte, NC 2002- 2005IT Specialist - Technology DevelopmentIntegral team member which conducts quality assurance with logistical label applicator systems for large logistics corporations. Collaborate with engineers in Singapore to test enhancements geared toward specific services for clients throughout the Western Hemisphere. Industry support includes: shipping, manufacturing, healthcare, medical equipment, and pharmaceutical use of laser scanners, barcode applicators and barcode software coding.

SDLC - SIT customized firmware and regression testing per client specified design with full implementation.

Research & Development - Recognized as an analyst who responds to urgent client requests with rapid research, testing and delivery of tested product.

International Tech Speaker - Lead instructor at the Latin American Business Tech Expo in Mexico City as a Spanish technologist with subject matter expertise.

IBM, Corp. - Research Triangle Park, NC 1997- 2002Performance Analyst - Research & Development Designed and performed test analytics for IBM performance on enterprise server system rollouts for global clients. A team member that administered an enterprise cluster fail-over system for disaster recovery of large financial institutions and hospital conglomerates. Technologies include SCSI Serve RAID controllers in domain networks using Win-Tel & Linux OS environments. Customers included GE Medical System, Ryder Dedicated Logistics, Chrysler Corporation, Bank of Canada, Bank of Tokyo-Mitsubishi UFJ, and Deutsche Bank A.G.

Research & Development - Led performance analysis of integrated technologies of IBM ServeRAID and Adaptec SCSI RAID storage functionalities with consistent on-time delivery of enhancements. Conducted test bed of firmware for mass amounts of data traffic.

Technical Support - Achieved IBM certification for “Server Proven”, uniquely qualified to represent the company in resolving problems on all servers. Commended for establishing method to enhance client problem management and shorten resolution time.

Top Performer - Reviewed as one of the top performance support leads 4 consecutive years.

Education & Public ServiceBachelor’s Degree - UNIVERSITY OF MIAMI, FLAssociate’s Degree - MIAMI DADE COMMUNITY COLLEGE

Volunteer -Volunteered to assist physical and occupational therapists with traumatic brain injury (TBI) records. Also served as Spanish translator for physically impaired Spanish-speaking patients. Research clinical trial patients and follow-up using good clinical practice methods.

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