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Focusing on growth by engaging staff in

unprecedented ways

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IT related services

` Systems integration

` Business process outsourcing,

` Software engineering` High-tech R&D

K

nown for its technical strengthsAn uncommon focus on internal transparency and

employee engagement

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` HCL Technologies is a leading global IT servicescompany with over $2 billion revenues.

` In February 2005, Vineet Nayar, CEO, HCLTechnologies announced a radical new philosophy,Employee First, Customer Second (EFCS).

` Through this philosophy the aim was to create aunique employee organization, drive an invertedorganizational structure, create transparency and

accountability within the organization, and encouragea value driven culture.

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` Verticalized approach to market in order to provideproducts and services tailored for the needs of specificindustries with the aim of building competitivedifferentiation

` Targeting a selected set of verticals and countries` Specializing on a number of markets where it aims to

provide high quality services

` "Enterprise Transformation Services" (ETS) that aimsat strengthening HCL's focus on value centricity

` Follows a mix of Best-fit and Best Practices strategy

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An Unusual Competitive Arena

Positions its offering directly against the big IT giants suchas IBM and Accenture

Increased flexibility, more control

Partnership relationship between HCL and its customer

Full Outsourcing

Full responsibility for an IT function, rather than applicationdevelopment or maintenance projects

Employees First

Improving employees' job satisfaction and their productivity

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` The idea of engaging employees resonates with thecompanys innovation strategy.

` Figuring out what types of innovation will be necessaryas content producers, telecom companies, and devicemanufacturers move into their next phase ofinterdependent business models

` Revenue-sharing approach

` Ongoing efforts to learn from customers and otheroutsiders as well as from employees

` Most important insights can come from anywhere

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An automated query resolution mechanism for employees. SSD enables employees raise their concerns for adequate

redressal in just three clicks. On an average 31,000 tickets are raised every month

Smart ServiceDesk

Employee performance portal which handles end to endappraisal process of all employees

i4excel transparently shares ratings and views ofmanagers manager (reviewer) with the employee.

i4excel

Annual company-wide event that takes strategic discussions outof closed-door meetings to all employees

CEO and the leadership team present at these meetings sharethe vision and strategy of the company as well as respond toquestions in interactive sessions

Directions

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A two way dialogue mechanism between CEO and theemployees

Questions answered by Vineet Nayar himselfU&I

The councils allow employees to unleash their creativetalent

Over 1,500 events were conducted by EFC councilsEFC

Focus on women development and to create an inclusive,supporting and caring environment

Launched a women exclusive website

Women FirstCouncil

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Comprehensive career planning and development program Framework where each employee is empowered to plan

desired career path.Career Power

A system created in HCL to recognize high performers The league constituted those employees who have been

outstanding performers since last 2 years

O2 league ofExtraordinary

Reward and recognition portal where all employees can seeextraordinary efforts & performances and appreciate them

To ensure timely and public instantaneous recognition ofemployees who have displayed exemplary performance

Xtramiles

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Helping hands to all HCLites and their familymembers by providing them expert counseling24X7 on any issue concerning them.

MITR

Synonymous with fun @ work at HCLTechnologies

F.U.N.D.O.O.F.R.I.D.A.Y

Polls are conducted on weekly basis to gatheremployee feedback on various issues.

The results are shared on the intranet and guidedecision making.

Weekly Polls

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Computer Based Training, Instructor Led Training,Web Based Training, On the Job Training andBlended Learning

Fivemethods

In-campus, Fresher, On-going, Re-skill

Four tracks

Technical Training, Domain Training, and BehavioralTraining

Threestreams

Leaders Teach (an internal training program), Talent Transformation and Intrapreneurship

Development Team.

Twochannels

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HCLs annual survey of 20,000 people across the company rates 1,500managers on 20 aspects of their performance

The results of the survey are aggregated and published online for every

employee to look at

For the manager, there is nowhere to hide if he or she

gets negative feedback

360-degree feedback is not linked to the annual appraisal or to thecompensation package. It is open for everyone to see, and that is enough toencourage changes in behavior.

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` In service industry the value gets created not in the back office butin face to face interaction between the customer and employees.

` HCLs attrition rate has dropped significantly for nineconsecutive quarters.

`

Employee utilization rate and revenue/employee has seen anincrease.

` Through Employee First initiative, HCL strives to provide excellenthuman resources leadership and expertise to the organization,and also attract and retain a workforce that is diverse, inclusiveand committed to creating quality customer service.

` 'Employee First, Customer Second, termed by Fortune as "Themost modern management idea".

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WIPRO No. 2 in Indian Domestic IT Services Provider Market

Net revenues for the year ended March 31, 2011 -- $6.98 billion

Over 120,000 employees across 70 nationalities

72 plus global delivery centres and 50 plus industry-specific Centres of Excellence' inover 54 countries

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Jessie Paul, Wipro CMO

` Innovation: For the last nine years Wipro has had an innovationcouncil. Any employee could say, I have a great idea, and Wiprowould fund it for three years.

`

Wipro has a target for revenues from innovation. Wipro had 7.5percent of their revenues generated by innovation in 2009.

` One-third of Wipros IT services revenues comes from R&Doutsourcing.

` Wipro follows applied innovation It is innovating for clients to cutcosts or reduce time to market or improve reliability. Since, qualityand repeatability are no longer differentiators. Theyre hygienefactors.

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` 1st Indian company to adopt Six Sigma. Today it has one of the most matureSix Sigma programs in the industry - 91% of the projects are completed onschedule, much above the industry average of 55%.

` Six Sigma is the business strategy and a philosophy of one working smarternot harder.

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` Wipros people processes are based on thecurrent best practices in human resources,

knowledge management and organizationdevelopment, giving a great focus to matchchanging business needs with development ofemployee competencies.

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First People Capability Maturity Model (PCMM) Level 5, SEI

Capability Maturity Model (CMM) Level 5 and version 1.1 of CMMicertified IT Services Company globally.

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`

Process of human resource planning at Wipro is done by the topmanagement executives of HRD. They formulate the differentpolices in reference to the Human Resource Planning

Implement, Monitor, Control & Review

Formulate HR Action Plan

Identify Gaps

HR Supply Forecast

HR Needs Forecast

Corporate Analysis

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WIPROs recruitment process consists of three rounds.` Round 1 : Written test

Verbal

Aptitude

Technical

` Round 2: Technical Interview

` Round 3: HR Interview` Round 4: Placement

Wipro recruits 40% employees from campus recruitment. Another popularsource for Wipros Recruitment is the Online Placement through NSR(National Skill Registry)

Human Resource / Recruitment /TrainingFinance/ Accounts / AuditingMarketing /Sales /Business DevelopmentMicrosoft, Mainframe & Internet TechnologiesFunctional & Domain ConsultantCRM / SCM/ ERP / JDEEnterprise Security

Testing ServicesLegal / LawWireless Services / Switching SystemsIndependent Verification &ValidationEnterprise Application Integration(EAI)Banking / Finance / Securities /InsuranceTISP Solutions OSS /B SS

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` T&D is a key focus area at Wipro. Talent Transformation Division handles this.

` As a PCMM Level 5 organization, there is also high focus on CompetencyDevelopment. Talent Transformation has a mandate to provide technical & businessskill training based on the departmental and divisional need. All employees areeligible to take training based on the competency gap identified or Project need.

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` Wipro has developed an approach for Life Cycle Stage Development Plan.Training and development programs at various stages have been designedby mapping the competencies to specific roles. Competencies specify thespecific success behaviours at every role.

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` Entry-level program (ELP) Junior Management

` New Leaders Program (NLP) Potential People Managers

` Wipro Leaders Program (WLP) Middle Level Leaders

` Business Leaders Program (BLP) Senior Level Leaders

` Strategic Leaders Program (SLP) Top Management

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` Wipro offers an integrated end-to-end Performance Management Solution.This solution is based on global people processes drawn from bestpractices and helps organizations streamline their performance evaluationprocesses.

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Employee Class No. of Employees Salary (Rs/Month)

A+ Class 128 120000 U.S $

A Class 1240 150000

B+ Class 53000 60000

B Class 32000 40000

Technician 4000 35000

Zero Level 3440 10000

Total 95808

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` Education Free education for employees children in Wipros ownschool

` Medical Health Insurance for Employees

` Housing - Company has its own township at different locations inBangalore.

` Canteen

` Sports - To motivate the employees, the company organizesdifferent sports tournaments

` Recreation - Company organizes an outing for employees wherefamily members are invited too.

` Club Membership

` Insurance Policy - Wipro provides personal accident insurancepolicy of Rs 1,00,000 for employees.

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` Need to create value for customers in terms of :

- Reduced time frame (reduced delivery schedule)

- Cost savings

` Hence the need to create a talent pool. Thus,recruitment from Top MBA & Engineering colleges inIndia

` Training Modules structured for employees as per theirproject needs

` Three year seed fund for employees undertakinginnovative research or innovations in processimprovement

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Thank You