Get Ready for Robotic Process Automation

Michal Kubu

Solution Consultant, Micro Focus

▪ Orchestrace

▪ Micro Focus Operations Orchestration

▪ Představení RPA

▪ Rozdíly mezi ITPA a RPA

▪ RPA Use Cases

▪ Micro Focus Robotic Process Automation

▪ UFT technologie součástí řešení RPA

▪ RPA Demo

Agenda

Let’s Start with Orchestration

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What’s orchestration?Coordination of automated tasks and activities across teams, tools, and environments

IT process automation

Incident

Change

Event

Service request

Scheduled tasks

Ad hoc activities

Teams Tools Environments

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Orchestration has many use casesOrchestrate everything—incident remediation, service requests, IaaS, change management, cloud automation, and lots more

Top use cases

Source: TechValidate survey of OO users

83%

70%

46%

46%

44%

44%

43%

35%

28%

28%

26%

20%

Task/process automation

Event and incident remediation

Change management

IaaS (including provisioning, hardware deployment)

Cloud automation/management

Service request management

Network automation

Application deployment

DevOps (continuous delivery, continuous integration)

Storage automation

Disaster recovery

Test management

Micro Focus Operations OrchestrationEnterprise-scale IT process automation

Infrastructure and application management

Invoke from any place. Integrate with anything.

Physical Virtual Storage Network Database Applications Clou d

OO Studio

Designer

Debugger

Document generator

OO Central

Security

Dashboard and reporting

API

Administration

Scheduler Flow execution

Engine

Out-of-the-box content Tools [SDK, Wizards] Remote action services

Problems with script-based automation

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▪ Scripts integrate poorly with other tools ▪ Audit-tracing logs can be easily

overwritten, causing audit data loss▪ Cross-server coordination is difficult,

especially across disparate platforms

Limitations in scope

▪ Target environment changes require manual updates for each script

▪ Policies that are hard coded require manual updates when policies change

▪ Key assumption changes require manual script updates on each target server

Lots of maintenance

Lack of standardization

▪ Scripts reflect the author’s style, making uniformity difficult

▪ Scripts depend on tribal knowledge—the script author is the only one who can maintain it

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OO content accelerates time-to-valueAccess out-of-the-box, design your own, reuse existing, integrate seamlessly

Share with/from the OO community

Flows by OO community members (customers,

partners)

Integrate with anything using

friendly API wizards

SOAP, REST wizards

Use >8000 out-of-the-box operations

and workflows

Customizable, ready-to-go use cases

Design your own or onboard

existing content

Hybrid authoring, scripts (e.g. Shell, Python)

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More than 8000 flows are available for any use case, any technology, right out-of-the-box

3PAR

Network Management

Storage Management

SDN and IPAM Management

OpenNetAdmin

Hypervisor Management

Cloud Compute Provisioning

Containers Provisioning

Database Provisioning

Middleware Provisioning

Incident Management

NotificationsDisaster Recovery

Cloud Management and Placement

Monitoring

Configuration ManagementUCMDB

Service ManagementAutomation

OMi

Network Automation

SiteScope

Cloud Optimizer

Logos and use cases displayed are illustrative, not an exhaustive list

ChatOps collaboration

Insight Control

Server Provisioning

DCASuite (SA)

OneView

Converge Infrastructure

Operations Orchestration Customer Results

>250man-hours saved per month by 51% of surveyed customers

>2500man-hours saved per month by 19% of surveyed customers

Of surveyed customers reduced manual effort and/or intervention

83%

Achieved Excellent value for money

Of surveyed customers increased speed of service delivery and response times

78%

Source: TechValidate survey of OO users

Of surveyed customers increased IT staff productivity/efficiency

74%

Reduce errors

Save time and money

Go faster

Extending Orchestration with Robotic Process Automation

“Robotic Process Automation (RPA) is the application of technology that automates administrative task workflows and processes using software bots.”

—TechRadar: Automation Technologies, Robotics, And AI In The Workforce, Q2 2017, Forrester, 2017

ITPA vs RPA

What’s the difference?

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Automates rule-driven business

processes

Imitates human effort to reduce labor-intensive

processes

Boosts capabilities to manage high-

volume transactions

Handles frequent changes to

applications

Bridges technology gaps between

semi-structured legacy systems

UNATTENDED AUTOMATION • SELF-TRIGGERED • PROCESS EFFICIENT • VIRTUALLY-ENABLED WORKFORCES

What is RPA?

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ITPA vs. RPA

ITPA RPA

Business processes

Hybrid automation

IT processes

Automation with APIs

Reengineer processes

Automation with APIs and robots+

+ Reengineer processes and mimic user actions

Automation Needs

Insurance

▪ Client profile updates▪ Generating renewal

premiums▪ Claims processing▪ Underwriting processes▪ Policy administration and

servicing

Healthcare

▪ Patient registration▪ Provider credential

verification▪ Member eligibility and billing

Finance and Accounting

▪ Requests for overdraft protection

▪ Exception processing▪ Statement reconciliation▪ Credit card applications▪ Dispute resolution

Human Resources

▪ W4 management▪ Benefits administration▪ Onboarding▪ System access and setup▪ Compliance reporting

Miscellaneous

▪ Change of address on multiple systems

▪ Fraudulent account closing▪ Customer complaints

processing▪ Order updates▪ Shipping notifications

▪ IT change requests▪ Ticket handling▪ Robotic IT Help Desk▪ IT asset management▪ IT compliance ▪ Legacy and 3rd party

integrations

IT Operations

Micro Focus RPAIntelligent automation powered by enterprise-ready orchestration

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ProcessBusiness process workflow

BotSoftware agent

OrchestratorRobot controller

For building and maintaining pre-

automated processes

For interacting with business apps and

executing automated processes

For scheduling, remote control, monitoring,

and asset management

Inp

ut

Ou

tpu

t

Micro Focus RPAAutonomous automation powered by enterprise-ready IT orchestration

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INDUSTRY AND MARKET SEGMENTS

DESIGN AUTOMATE ORCHESTRATE.

Finance Insurance Healthcare Manufacturing Telco / IT Energy & Utilities Automotive

Bot

UI Automation

Macro Recording

Orchestration

Security

Scheduler

API

Dashboard

OOTB Content Tools (Add-ins, Wizards) Remote Access

Reporting

Recovery Scenarios

Extensibility

Debugging

Flow Execution

Administration

Studio

Execution

Micro Focus RPAAutonomous automation powered by enterprise-ready IT orchestration

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Watchdog routines

Watchdog Routines

Orchestration Studio

Robotic Routines

Robotic Routines

Recovery Routines

Remediate and Notify

OPERATIONSORCHESTRATION

UNIFIED FUNCTIONAL TESTING

ENABLING DIGITAL OPS

RAPID PROCESS ITERATIONS

MODERNIZING CORE

UFT powering RPA

IDC MarketScape: Worldwide Enterprise Automated Software Quality 2017–2018

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Micro Focus has been named a Leader in the IDC MarketScape: Worldwide Enterprise Automated Software Quality 2017–2018 Vendor Assessment —Driving Business Optimization via DevOps with Continuous Test and IntegrationPublished: December 2017, Doc #US41601117

The report examines Automated Software Quality (ASQ) adoption patterns and trends and how they are impacting business success through the development of high-quality, well-performing, and secure software. As enterprises deploy applications across mixed environments — from web to mobile to cloud to IoT at agile speeds, organizations need a diverse approach to quality and to software deployment.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.

Unparalleled Technology Stack

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UI automation for more than 40 Technologies

Pure image-based object recognition (e.g. Flash, Citrix)

Secure and Scalable

Automated Recovery Procedures

We’re introducing a new RPA solution…

…with Operations Orchestration at the core of the solution

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Record screen activities in a simple away

Recorder

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Micro Focus RPA

Parametrization

Process launcher

Modify screen inputs to enable customization

Coming soon

Admin

Micro Focus RPAIntelligent automation powered by enterprise-ready orchestration

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01. A process is created that specifies the detailed instructions for bots to perform.

02.

03.

Bots are then “published” to the repository of the orchestrator.

Each bot—which may be virtualized or physical—is loaded and interacts directly with business applications.

04.

05.

The orchestrator assigns jobs to the bots and monitors their activities.

Users review and resolve any exceptions or escalations found in the process and modifies the process as necessary.

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Demo

DEMO Scenario - SAP User Onboarding

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Robotic Process Automation