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Saint-Gobain Construction Products gives its customers real-time delivery updates through innovative mobile apps

Solution components

Mobile

Business challenge: To boost efficiency, reduce working capital and avoid out-of-stock scenarios, this construction product company’s customers demanded more accurate and timely information about delivery schedules and status. However, even Saint-Gobain Construction Products itself had little to no visibility to the information.

The transformation: Today, using a mobile app fed directly with updates from the company’s SAP ERP system and delivery drivers, customers have instant access to real-time information for efficient planning and operations. The app makes it easy for haulers to keep customers informed about their progress and any unexpected delays, bringing full transparency to what was previously an opaque stage between the dispatch of goods and their arrival at the client site.

“This is the first step in our digital transformation, providing us with a real-time, multichannel information platform that is already unlocking significant cost and time efficiencies.”—Yan Steinberger, chief digital officer

>99.9% faster information provision to customers

Greater efficiencythroughout the delivery chain, from warehouse to client site

Rapid, iterativemobile development minimizes application time to market