Post on 09-Apr-2018
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Managerial Communication
Dr. Neera Singh
Faculty
MBA
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CommunicationThe process of the exchange of information between asender and a receiver through a medium (channel)which results in shared feedback.
The word is derived from Latin word
³Communis´ meaning Common
George Vardaman in his book has defined as
³purposive interchange , resulting in workableunderstanding and agreement between the sender
and receiver of the message.´
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Communication
Purpose of Communication is
To inform - Expository Communication
directed by the desire to expose ,develop andexplain the subject. It explains on the subjectof Communication.
To Persuade ± seek primarily to persuade thereader . All communication are reader centric
and are intentional
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Classification of
Communication
Intrapersonal Communication
Interpersonal Communication
Group Communication
Mass Communication
Verbal Communication
Non- Verbal Communication
Meta- Communication
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Channels of Communication
FORMAL CHANNELS
Downward Communication
Upward Communication
INFORMAL CHANNELS
Horizontal Communication
³Management by Walking Around´
Grapevine
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Communication Management
Conceptual Skill--Ability to solve problemsand demonstrate decision-making skills
Technical Skill--Ability to demonstrateknowledge through tactile techniques
Human Skill--Ability to interact with people
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Process of Communication
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Communication Networks
Chain Network--Traditional organizationalstructure (Layered)
Wheel Network--Very centralized, autocratic Circle Network--Participative organization
Star Network--Laissez-faire ³free rein´organization
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Ethics
Guidelines which help to identify what is rightand what is wrong behavior.
Acting responsibly for the common good Telling the truth
Avoiding misleading others
Sharing vital information
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Five Steps in the
Communication Process` The sender has an idea (encoding)
The message is planned, organized, and sent
The message (type) is sent through a channel(medium)
The receiver reacts to the message(decoding)
Effective communication results in sharedfeedback
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Communication Signals
Sign language: All symbols
Action Language: Kinesics, gestures
Object Language: Intentional andunintentional displays
The meaning may be construed in many waysby the sender and receiver.
Ex: the sign of victory, the ³ok´ sign, the words³sorry, torch, buns,´ the biggest rock.
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The written message
Writing style
Format
Message (Purpose--Why)
Audience (Who)
Content (What)
Timeliness (When)
Medium (How) Tone
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The C¶s of Writing
Completeness--Providing all the info neededto promote effective communication
Conciseness--Providing all the info in a clear,brief manner
Courteousness--The tone of the message(empathy with the reader)
Clarity--Delivering the message in the manner intended.
Considerately--Using language the reader willunderstand
Correctness--The facts, spelling, grammar,and essential details add to the sender¶scredibility.
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The two-fold process Build or create goodwill
Get the desired response
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Nonverbal Communication
Eye contact
Proxemics
Greetings
Colors and dress
Status
Gender Differences
Time attitudes Decision-making
Food and eating habits
Grooming
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Written/oral Differences
Business correspondence
Advertising
Regional accents
Word usage