SU_HSC4060_W3_A4_GroupA.doc

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Running head: Character of Marilyn Reskovich 1

Character of Marilyn Reskovich

Group A: Jonathan Bland, Crystal Bromeling, ofia !ale

" #rystle $a%rence

!C&'(': )orking %ith healthcare professionals

*r+ elva $ee

June 11, -'1-

outh .niversity /nline



Character of Marilyn Reskovich -

Identifying communication issues in this entire scenario

0he communication issues %ithin the scenario include errors from Marilyn and *r+ #+

Marilyn is presenting nonver2al communication through her unhappiness and 2ody language+ 3t

has only 2een four %eeks %ith *r+ #, and Marilyn is already feeling unhappy %ith her position+

*r+ # is e4cluding Marilyn from the line of communication5 ver2al and %ritten+ !e has assumed

many of the roles that Marilyn had previous, this sent a nonver2al message of lack of trust+ *r+

# and Marilyn need to have a serious conversation a2out the role of Marilyn as the assistant+ 0he

pro2lem in this situation is %ith *r+ # 2eing the only one that is communicating his %ants+ 6or

an effective relationship %ith communication each person needs to communicate efficiently+

(1) How can Marilyn get clarity about her own wants and desires for her roles and

involvement in what goes on in Neurology?

Marilyn needs to communicate her %ants and desires a2out her roles through a private

meeting %ith *r+ #+ he should %rite do%n every item that she use to do for the previous Chief+

he should plan %hat she %ants to say+ *uring the meeting she should speak precisely %ith fe%

pauses, ho%ever allo% for *r+ # to inter7ect %hen needed+ he should not 2ring up fact that she

had 2een part of the department revie%s due to the sensitivity of information that is presented

during annual revie%s+ Marilyn should re8uest a ne%, %ritten 7o2 description and assigned tasks

for clarification of her role as an office assistant+

(2) How can she work to meet the desires she has given the !new culture" in the

de#artment?

6irst, she needs to change her attitude to%ard her ne% 2oss and the situation in general+

he needs to 2ecome part of the solution to the chaotic environment that *r+ # is used to, and



Character of Marilyn Reskovich 9

come to the office ready to learn and to share the kno%ledge that she has ac8uired in the past five

years+ econd, to 2e a2le to accomplish her goals in mind %hich are very similar to *r+

Christophers, it is important that she %ins *r+ #s respect and attention, so she can guide him to

a more effective organi;ed environment instead of the chaotic and restless one he is used to+

<er2al and nonver2al communication plays a 2ig part in accomplishing her goals, she %as

sho%ing sadness and %as hopeless, and therefore her ne% 2oss %as reading these signs from her

demeanor, %hich gives place to *r+ #s possi2le resolution to not engage in any conversation

%ith her+ 3n her conversation %ith her 2oss she needs to open herself to listen, to 2e a2le to help

his routine to 2e 2etter organi;ed, this means, respectfully understanding his standards too+

Constant communication %ill 2e imminent to accomplish these goals and have a 2etter

relationship %ith her 2oss+ )hen a person has %on the trust of the other, it is easier to make

suggestions that %ill 2e valua2le to enrich the %ork performance+

($) %hat can Marilyn do to get across her concerns to &r' ? How should she go about

doing it? hould she rehearse? *r should she +ust !shoot from the hi#"?

Marilyn has 2ecome so over%helmed %ith not 2eing a2le to fully participate in her

previous 7o2 duties that she %ants to finally confront the ne% chief to discuss her concerns of the

office+ Marilyn has to 2e careful of the %ay she confronts her ne% chief 2ecause if she comes

across rude she could give the ne% chief a negative impression of her %hich could ultimately

7eopardi;e her position+ 0he 2est recommendation for Marilyn %ould 2e to rehearse the key

points of her discussion and the %ay she is going to present her concerns rather than go in 2lindly

and leading her discussion 2ased on her rage and emotion+ Marilyn should have a face to face

discussion %ith the ne% chief since he appreciates personal meetings and address her concerns+

he should inform the ne% chief that she appreciates the ne% changes he has made for the



Character of Marilyn Reskovich &

department ho%ever she feels as though she has not 2een a2le to fully assist the ne% chief as he

needs+ At this time she can asks the ne% chief %hat his e4pectations of her are and ho% she could

2etter assist him %ith his daily %ork tasks+ he could also present her ideas of ho% she feels she

could help the ne% chief and see if he o27ects or accepts her ideas+

=&> %hat ty#e of conversation has the best chance of giving her the outcome she wants?

6or Marilyn to 2e happy at %ork she needs to sit do%n and talk to her ne% 2oss+ !e does

have an open door policy+ Marilyn should start %ith talking to her 2oss a2out %hat she is feeling+

he should address the concerns as soon as possi2le+ !er conversation should also 2e direct and

2e open to change on her part+ he must 2e %illing to discuss the changes+ he should have some

notes to make sure she covers everything that she needs to discuss+ he should 2e clear on the

%ay she feels a2out ho% the %ork is 2eing done+



Character of Marilyn Reskovich ?

References:

Borko%ski, + =-'11>+ Organizational Behavior in Health Care (2nd ed.). ud2ury, MA: Jones

and Bartlett @u2lishers+

outh .niversity /nline+ =-'1->+ HSC4060: Working with Healthcare ro!e""ional": Week #:

$""ign%ent 4: &inal ro'ect + Retrieved from http:myeclassonline+com

SU_HSC4060_W3_A4_GroupA.doc

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