Stephane DuboisPMO and Program Manager, PMPemail: sdubois75@ymail.com Tel: 450-218-77571490 Blueberry Forest, Saint-Lazare, J7T 2K1

PMO and Program manager with 20 of experience in IT, having worked in the aeronautical, manufacturing, governmental fields. PMP certified and possessing 2 university level programming certificates.Focuses on delivering innovative solutions aligned with customer business needs with a strong emphasis on lowering TCO and improving quality and customer satisfaction. Strong ability to manage risk associated with critical system migrations. Accustomed to managing programs and distinct projects in parallel as well as running teams comprised of several dozen members. Used to working with upper IT management and under tight budget and delivery constraints. Adept at managing change. Excellent knowledge of ITIL processes. Acting as a mentor to project managers. Twice winner of HP’s ‘Sky is the Limit’ award. PMP #1628331

Expertise Years of experience

PMO management 5

Program management 7

Project management / coordination 11

Writing project statements of work and contract amendments 11

Risk management 11

PMI, HP EDGE IMS (ISO 9001) et HP Global Method project methodologies 11

PRINCE 2 project methodology 16

ITIL V2 et V3 11

Staff management 13

Project mentoring 5

Data center equipment pre-sales 8

Technical writing, executive summaries and document translation 18

Microsoft, Project, Project Server, Visio, Word, PowerPoint, Excel, Access and SharePoint

18

French, writing and speaking – English, writing and speaking 20 +

Experience

2010- Present day, Hewlett-Packard, Program and PMO Manager

Oversee the activities of the project management team and project management office. Interact with multiple clients on all aspects of program management (project interrelations, budgets, capacity, project recovery and so on…). Nurture business relationships with customers. Negotiate nonstandard project agreements. Chair program review meetings with customers and internal HP management. Maintain program roadmap and provide revenue forecast. Take part in cost improvement efforts. Participate as SME in bid process. Draft change requests to the main outsourcing agreement. Provide input on continual service improvement within HP. Act as a mentor to project managers.

2006-2010, Hewlett-Packard, Project Manager

Manage infrastructure refreshes, equipment additions and software deployments. Manage migrations to new technologies and decommissioning of obsolete infrastructure. Plan, execute and control all aspects of the project lifecycle. Perform risk assessment and management and manage communications. Manage stakeholder expectations. Hire and develop local and virtual project teams. Assist with pre-sales of technical solutions.

2004-2005, Hewlett-Packard, Project Technical lead / Project Coordinator

Provide senior technical expertise on multiple projects. Coordinate the work of consulting teams working on OS, application and server infrastructure migrations. Assist project managers during specific phases of project execution. Oversee the build and operation of computer labs. Supervise the development of PC environments for deployment to different business units.

2002-2003, ITCAN, Workstation Analyst

Provide senior technical support for PC images and corporate applications. Work on miscellaneous technical projects. Define application compatibility testing protocols. Develop internal tools for the IT department using VB/Access/C++. Frequent travel to the US and Canada to perform maintenance visits to all remote business sites. Create and maintain operational support documentation.

1999-2001, ITCAN, Workstation Technician

Create and maintain corporate PC images as well as customized deployment scripts and routines. Develop internal tools for the IT department using VB/Access/C++. Create and maintain operational support documentation. Assist in implementing and maintaining the CMDB. Frequent travel to the US and Canada to perform maintenance visits to all remote business sites. Act as a backup to the networking hardware specialist.

1999, Progisia, Programmer-Analyst

Develop and maintain VB business applications. Deploy and support new versions. Perform basic business analysis and process mapping to enhance existing applications.

1995-1998, Sybernetix, Programmer-Analyst (contractual)

Develop, deploy and support VB and Access applications for small and medium size businesses. Support and maintain desktops and laptops under a DOS or Windows environment.

Project highlights

Hewlett-Packard TaO project Jan 2014 – July 2015

Client British American Tobacco

Project description

Infrastructure consolidation – Consolidation of multiple data centres to 3 global locations – 130 countries targeted. ERP consolidation to a single global instance. Complete migration of Unix platforms to Linux.

Budget 1 500 000 000$ - global

Role Program and PMO manager

Responsibilities Manage the infrastructure migration budget for Canada Create Statements of Work for the Canadian implementation Chair a monthly program review with IT upper management Oversee the migration of Unix environments to Linux SUSE and Red

Hat Manage ad hoc requests for servers, storage and other infrastructure

components Provide internal reporting/ visibility to HP management PM Mentoring

Hewlett-Packard Go for Blue June 2012 – June 2013

Client ITCAN

Project description

Administrative – Customer satisfaction improvement program

Role Program and PMO manager

Responsibilities Document all areas that could benefit from the improvement program Build an action plan to address all identified improvement areas and

improve KPIs Oversee project managers in their implementation of the program

elements Manage base contract aspects – such as chargeable and non-

chargeable items Communicate the benefits of the improvement program to the

customer

Notes A survey sent to senior IT management following the conclusion of the improvement program yielded a perfect overall satisfaction score – only 3 of HP’s Canadian accounts achieved such a score

Hewlett-Packard Blend 7 project March 2012 – Dec 2012

Client British American Tobacco

Project description

Windows 7 migration as well as localized and global application migration.

Budget 1 500 000$ - regional

Role Program and PMO manager

Responsibilities Urgent project recovery (Canadian implementation) Create and manage the Canadian implementation budget Persuade senior management that the initial budget is too low and

negotiate a more realistic budget agreement Oversee the hiring process of deployment teams Oversee the work of multiple project managers and project teams Interface with London global team and manage HP commitments

within the role and responsibility matrix Ensure customer relationship is preserved in a difficult project

context Plan and facilitate the transition to operational state

Hewlett-Packard Operational costs reduction

2012

Client BASS

Project description

Administrative, cost reduction – Produce a study and executive summary covering all aspects of cost reduction in regards to IT operations.

Role Project manager and document editor

Responsibilities Gather data from all teams working on the account Use research article from Gartner and HP to help identify areas with

the strongest potential for cost reduction Use brainstorming workshops to identify additional areas of

improvement Document various cost reduction scenarios with assistance from HP

internal teams and third parties Determine the projected cost reduction figures and issue a report to

the IT Director

Hewlett-Packard Mainframe to client-server architecture migration

2011 – 2012

Client AVEOS

Project description

Infrastructure redesign - Mainframe to client-server infrastructure migration.

Budget 27 000 000$ - global

Role Program and PMO manager

Responsibilities Integrate and take on certain components of a program that was already under way

Start a PMO to oversee HP project activities Take on a number of projects that were not part of the main program Establish clear project management guidelines for infrastructure

projects based on the HP Global Method Oversee SharePoint improvements Oversee the activities of multiple project managers Client relationship management

Hewlett-Packard Virtualisation program 2009-2010Client BASS

Project description

Infrastructure – Conversion of 100+ servers from a physical to virtual (VMware) environment, divided in 3 phases.

Role Program manager

Budget 550 000$

Responsibilities Plan and execute physical to virtual migrations Negotiate and schedule maintenance windows Group power users into testing teams and coordinate related efforts Manage uncertainty and risk by dividing the server farm in 3 distinct

waves based on system criticality as well as documenting clear roll back procedures

Manage user, stakeholder and departmental communications throughout the various phases

Notes The Windows infrastructure was migrated successfully except for a small number of domain controllers and DMZ servers

Hewlett-Packard Demand and capacity planning / 2009 capacity plan

Jan 2009 – Mars 2009

Client BASS

Project description

Administrative/ demand and capacity - Publish a capacity plan covering all aspects of the IT infrastructure, allowing for future growth/ additional business needs, system redundancy and technological improvements.

Role Project manager et document editor

Responsibilities Coordinate data gathering from the various technical teams Create a draft version et edit for stylistic consistency Issue a series of recommendations Get approval from the HP account leads on the final version of the

document

Present the document to the client IT Director

Hewlett-Packard IP address migration 2009Client BASS

Project description

Networking infrastructure – Migration of an entire corporate network to new IP addresses in order to release internet routable addresses.

Role Project Manager

Budget 75 000$

Responsibilities Plan, execute and control the IP migration of over 150 servers and 2000 personal computers and printers located in a dozen site across Canada

Negotiate maintenance windows, establish schedules and oversee user testing

Assist with user and department communication Present the overall migration plan to senior management to get the

project authorized Oversee weekend migration work

Hewlett-Packard Superdome computer migration

2009

Client BASS

Project description

High capacity infrastructure – Migrate the various instances of SAP and Siebel running on 2 Superdome class servers to a medium capacity infrastructure, thus lowering operational costs.

Role Project manager

Budget 500 000$

Responsibilities Plan and execute the migration to a lower cost infrastructure Manage stakeholder expectations towards the potential reduced

system performances Manage the complexities of a compressed schedule Oversee a difficult stabilization and transition to operations period Coordinate the efforts to resolve multiple performance issues Work with advanced engineers on some aspects of system

performance Keep a detailed log of troubleshooting actions and results

Notes Risk associated with this project was unusually high Both the ERP and sales system residing on the Superdome

infrastructure were migrated successfully, following a prolonged stabilization period of 10 weeks

Notes Risk management was a strong component of this project All critical systems were migrated successfully with no further impact

than the planned maintenance windows

Hewlett-Packard NUANS migration 2009Client Industry Canada

Project description

Application and operating system migration – VAX to Linux system migration.

Budget 200 000$

Role Project Manager

Responsibilities Oversee all activities of the operational team in charge of the OS and application migration

Report to the Industry Canada stakeholders Oversee weekend migration execution Keep to the agreed upon scheduled milestones in a weak matrix

context

Hewlett-Packard Sales force equipment refresh

Oct 2008 – Aug 2009

Client BASS

Project description

Office automation – Remote PC, printer, cell phone and software deployment to over 400 sales representative across Canada.

Budget 1 500 000$

Role Project Manager

Responsibilities Manage a team of over 20 deployment technicians, project and technical coordinators

Report to client stakeholders Collaborate with client marketing department Manage the inclusion of a temporary deployment center Oversee inventory control, project schedule and quality assurance

process Manage relationship with consulting firms Manage project finances

Notes The primary objective of deploying with minimal disruption to the sales force activities was met

None of the 400 + users had to travel to the Montreal head office to have their equipment replaced – each user being entitled a 3 hour appointment with a migration technician that would remotely execute the entire migration

Project consulting fees were in the order of 55, 000$ per week Winner of HP’s ‘Sky is the Limit’ award

Hewlett-Packard Infrastructure move 2008Client FCSA

Project description

Infrastructure – Move to a new data center.

Role Project Manager

Responsibilities Plan, execute, control the physical move of servers, storage units and networking equipment

Contract the moving and insurance companies as well as the technical resources

Oversee the weekend move Oversee the reconnection of mail, proxy and file servers as well as

admin consoles and other infrastructure components Supervise the user validation tests as part of quality control Put together a war room for Monday morning return to business

Hewlett-Packard Infrastructure Refresh and consolidation

2007

Client BASS

Project description

Infrastructure refresh and consolidation – targeting end of lease equipment.

Role Project Manager

Budget 750 000$

Responsibilities Inventory all end of lease equipment Publish a detailed end of lease schedule for servers and storage

nodes Take part in the pre-sales process with the HP sales team Plan all replacement phases Document the migration process for Windows and Unix machines Create an MS-Project schedule and get approval of the time line

from the HP account management team Execute and control all phases of the project Oversee lessons learned workshop Insure a seamless transition to operations

Notes The project allowed for the introduction of HP’s blade technology and the reduction of data center footprint.

Hewlett-Packard 2007 demand and capacity planning

Jan 2007 – March 2007

Client ITCAN

Project description

Administrative / capacity and risk management and documentation– Publish a capacity plan encompassing the entire customer infrastructure including future growth, technological advancements, single points of failure identification (and remediation) as well as net new business needs.

Role Project manager and document editor

Responsibilities Coordinate data gathering efforts Implement a work methodology allowing constant progress on a

project with low momentum Publish an initial version of the capacity plan and begin editing the

document Review and confirm all technical recommendations Get approval by the HP team of the entire plan Present an overview of the plan to the customer IT Director

Notes The 2007 plan including a series of recommendation that were implemented for the most part, as a series of modernization projects

Hewlett-Packard SAN Equipment Refresh 2007Client ITCAN

Project description

Infrastructure – Replace SAN switches and XP12K storages nodes with XP24K units.

Role Project Manager

Responsibilities Plan high level implementation steps Obtain an inventory of all connections in use on the SAN network Plan the details of the implementation and confirm the ability to

cutover with minimal impact to the server farm Create a detailed timeline of all actions required to cutover and

confirm the maintenance windows authorizations at CAB Oversee implementation work Create and distribution progress reports Decommission obsolete equipment

Hewlett-Packard WSUS and Safeboot Encryption Implementation

August 2006 – Sept 2006

Client ITCAN

Project description

Security – Reinforce PC security by implementing an internal patching gateway for Microsoft products (WSUS) and Safeboot encryption technology.

Role Project Coordinator

Responsibilities Oversee pilot phase Define corrective measures with IT security group Oversee the implementation Generate conformity reports

Hewlett-Packard DSD 2005 – 2006Client ITCAN

Project description

Infrastructure and application redesign and migration – Business transformation go a direct distribution model, including starting up warehouses and additional sales and distribution outlets. Complete overhaul of all IT infrastructure related to sales and distribution activities, including a real-time ordering system.

Budget 24 000 000$ - regional

Role Technical coordinator for personal systems technology

Responsibilities Supervise hiring and daily workflow for over 20 technicians Report to client project managers Interface with marketing department Oversee daily activities of a deployment and support clinic at the

Queen Elizabeth for 500 users Oversee the completion of all technical deliverables

Winner of HP’s ‘Sky is the Limit’ Award

ITCAN GENA Project 2003-2004 Client ITCAN

Project description

Complete overhaul of the office automation environment and migration to Windows XP – PC and server infrastructure as well as applications and Active Directory.

Budget 2 000 000$

Role Technical coordinator

Responsibilities Supervise Netscape to Lotus Notes migrations Oversee the implementation of 2 IT labs Oversee compatibility tests of more than 250 applications under XP Supervise the build of 135 installation packages and automation

scripts using msi technology Oversee the migration of Access ’95, ’97 and 2000 to the 2003

format Coordination the deployment of new images to over 2000 PCs

located in multiple sites (office and plant environments) Assist with the implementation of a PXE infrastructure

ITCAN Work order and inventory control application

2001-2003

Client ITCAN

Project description

In house development – Create, maintain and modify an inventory and work order application.

Role Programmer-Analyst

Responsibilities Perform analysis Develop product using MS-Access and Oracle connectors Application maintenance and user support (Deployment and training

team) Add new functionalities to fulfill new business requirements

ITCAN Service Center Implementation

2000

Client ITCAN

Project description

ITIL compliance – Assist in implementing CMDB module of Service Center and build reports.

Role Technical resource

Responsibilities Implement CMDB Create Crystal Reports for management Package / automate application deployment Transfer support to operations User training

Progisia Application development and maintenance

1999

Client Boutique TVA call center

Project description

Application development – Maintain and add new code modules to an order entry application.

Role Programmer-Analyst

Responsibilities Support a Windows NT server Maintain and expand VB applications Support SQL server code

Sybernetix Membership and inventory management application

1997-1999

Client Economic Intuition

Project description

Application development- Create and maintain an application that manages membership information as well as accounts receivables and mailing lists.

Role Programmer-Analyst

Responsibilities Perform analysis Develop on Access Pilot version 1 Turn over to production Support and add new modules as requested

Sybernetix Infrastructure additions 1997Client Commission scolaire Marguerite-Bourgois

Project description

Select, procure and deploy office automation equipment – addition of PCs, printers and software

Role Technical consultant

Responsibilities Select and acquire equipment Install, configure hardware and software Provide basic training Answer support calls

Sybernetix Software development for Tecnic

1996

Client Tecnic driving school

Project description

Application development – Develop a prototype simulating the SAAQ computerized driver licence

Role Programmer-Analyst

Responsibilities Perform analysis and program a prototype using Agile inspired iterative development

Program using QB and VB for DOS 6 and Win 3.11 platforms

Notes The application remained at the prototype level due to a major change in IT direction

Education

Project Management Institute

Project Management Professional (PMP), July 2013

Concordia University

Certificate in software development for visual applications, July 2000

Université de Montréal

Micro-computing certificate, April 1998