Presentation BEAC Pour EA_EN

7/31/2019 Presentation BEAC Pour EA_EN

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A Europ Assistance and Malakoff Mdric solution

Bien-tre la carte


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Who are we?

Bien-tre la carte offers corporate solutions to support employees in their daily lives and help them achieve work-life balance.

2001/2002 -Creation of the Bien-tre la carte solution, a pioneer in corporate concierge services in France.

2007- With the support of Europ Assistance France, the company expands its solutions to include not only occasional convenienceservices" but also comprehensive and long-lasting life solutions" .

2011- Europ Assistance France and Malakoff Mdric, two reference partners in the field of personal assistance, become co-shareholders.

Bien-tre la carte grows by developing new solutions contributing to management issues and work-life balance with comprehensiveconcierge programmes and specific HR/CSR solutions.

Our values:

Because our core business is firmly focused on our clients, Bien-tre la carte is naturally embodied by four resolutely human qualities:

Pioneer

In 2001, Bien-tre la carte created a new service concept: corporate concierge services.

Expert

Thanks to our 10 years of experience, Bien-tre la carte is a renowned expert in corporate concierge services. And of course, as anexpert, quality is at the heart of our commitment to providing our clients with top-quality service with an optimal quality/price ratio forimproved quality of life!

Responsible

Because "well-being" also means acting responsibly, Bien-tre la carte develops "Responsible concierge services" where respect for theenvironment, and for its clients, employees and partners, is privileged.

HumanWhatever our clients' HR and CSR issues, we offer concrete solutions that can be implemented in each company. We take into accounteach company's employee profiles to develop solutions for all of life's moments and help them achieve work-life balance.


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Key figures

106 employees

350,000 beneficiaries of concierge programmes over the past 10 years

180,000 service requests in 2011

43 concierges

70 concierge programmes (onsite or connected)


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Our solutions at one glance

CORPORATECONCIERGE

PROGRAMMES

Individually tailored services to bring employees greatercomfort and help them save time and money...

ONSITECONCIERGE

SERVICESPractical lifeExpress purchasesHealthy eating

+ Customisation options

(Well-being, practical life,

etc.)

VISIBILITY

DesignCommunicationFacilitation

+ Options

CONNECTEDCONCIERGE

SERVICES

Custom solutions accessibleeverywhere, all the time (24/7)My familyFinding a homeMy homePersonal careMy free timeMy expert advice

HR/CSR SOLUTIONS

Employer solutions to enhance HR andCSR commitments linked to our concierge

programmes

HR/CSR SOLUTIONS

FamilyYoung professionalsSeniorsServices+

Sustainabledevelopment

Inter-generationalmix

Health/Well-beingSolidarity/disabilities

HR/CSR EVENTS


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Concierge services in images


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A testimonial from one of our beneficiaries...

Paulina, 36 years old,AccountantIve been using the fruit & vegetable basket deliveryservice almost every week for the past year. I have three childrenand it makes my life easier since I dont have to go to the market every week.Whats more, we thus discover vegetables that were not used to, such as purple carrots!I used the Concierge service to organise my daughters birthday.My concierge recommended a provider that organised andmanaged the birthday at our house! It was really fun and within my budget.


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A testimonial from one of our clients...

Francois, General Services Manager for PhilipsWe opened a Bien-tre la carte onsite concierge service in 2008. It is fully in line with our corporate philosophy, CSR approach and newHQE Exploitation (High Environmental Quality) headquarters, which were designed for our employees. Our internal actions in favour ofResponsibility and Sustainable Development are always linked to our Concierge services and vice versa.

These services truly make our employees lives easier! They save time, and the Concierge area is a pleasant space where they are warmlywelcomed and can both manage daily chores and treat themselves with fruit baskets, fair -trade chocolates, etc. Its so simple that menhave even gotten on board!!


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Our team...

Camille has worked in the partnerships department for 8

months."I identify providers in all areas to meet the needs of ourbeneficiaries and clients. I enjoy discussions with ourpartners that open up doors to various activities andareas that were previously unknown".

Cline, 32 years old,Concierge for 3 yearsI previously worked in the food serviceindustry and really enjoy this human contactwith clients from day to day. We really handleall kinds of requestsIll deal with peopledropping off clothes for dry-cleaning andothers looking for local craftsmen for handyworkand an hour later, Ill organise awedding or even an island vacationwith an

unlimited budget!!!


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Our team...

Pascal, 53 years oldBien-tre la carte concierge for 3 yearsWhat I like the most about my job are the variety of requests that I handle, the requiredexpertise and the importance of teamwork with our providers. I really see my activity as achain of skills and mutual assistance.Of all the requests Ive dealt with, I was extremely moved by a request from a mother who wasdesperately seeking a transport solution for her disabled son. I was delighted to be able tooffer her the PAM (Paris Accompagnement Mobilit) solution. In addition, I sent her theadministrative documents she needed to benefit from this assistance and the right contact

person from the departmental council. I really felt like I was useful.


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Our premises...

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