Natural Work Team · Part I: Communication Œ Part II: Participation Œ Part III: Working in Teams...
Transcript of Natural Work Team · Part I: Communication Œ Part II: Participation Œ Part III: Working in Teams...
1
Nat
ural
Wor
k Te
amN
atur
al W
ork
Team
Dev
elop
men
t Pro
gram
2
Tea
m D
evel
opm
ent
Prog
ram
Obj
ectiv
es:
�D
evel
op fl
exib
le N
WTs
that
can
qui
ckly
resp
ond
to
the
dyna
mic
bus
ines
s at R
MW
.�
Con
duct
dev
elop
men
tal c
ours
es th
at e
nhan
ce th
e kn
owle
dge
and
skill
s of t
he T
eam
Mem
ber.
�C
reat
e an
�on-
time�
skill
dev
elop
men
t phi
loso
phy
to
prov
ide
max
imum
rete
ntio
n an
d im
plem
enta
tion.
�U
tiliz
e a
two-
fold
pro
gram
focu
sing
on
team
de
velo
pmen
t and
team
skill
s.�
Dem
onst
rate
org
aniz
atio
n-w
ide
supp
ort s
yste
ms
thro
ugh
prog
ram
faci
litat
ion
and
mai
nten
ance
.�
Parti
cipa
te in
a st
ruct
ured
tran
sfer
of l
eade
rshi
p pr
oces
s.
3
Tra
inin
g Pl
an -
2001
Team
JanFebMar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Team
Ldr
Ph#1
Team
Ph#2
Team
Ph#3
Team
Supp
Teams
Trai
ning
Trai
ning
Impl
emen
tatio
nM
aint
enan
ce
Ass
umpt
ions
for
NW
T T
rain
ing
Plan
:�T
rain
ing
Phas
e =
Wee
kly
sess
ions
-2
hrs/
wk
(*ex
cept
for M
etric
s 101
/Tea
m D
evel
opm
ent V
.)
�Reg
ular
Tea
m m
eetin
gs d
urin
g Im
plem
enta
tion
& M
aint
enan
ce P
hase
s�N
avig
ator
�U
pdat
e� se
ssio
ns b
etw
een
phas
es (m
arke
d w
/
)
Impl
emen
tatio
nM
aint
enan
ce/T
eam
Lea
ders
hip
Trai
ning
Impl
emen
tatio
n
TB
A
4
Tra
inin
g Pl
an -
2002
Team
JanFebMar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Team
Ldr
Ph#1
Team
Ph#2
Team
Ph#3
Team
Supp
Teams
Trai
ning
Impl
emen
tatio
n
Ass
umpt
ions
for
NW
T T
rain
ing
Plan
:�T
rain
ing
Phas
e =
Wee
kly
sess
ions
-2
hrs/
wk
(*ex
cept
for M
etric
s 101
/Tea
m D
evel
opm
ent V
.)
�Reg
ular
Tea
m m
eetin
gs d
urin
g Im
plem
enta
tion
& M
aint
enan
ce P
hase
s�N
avig
ator
�U
pdat
e� se
ssio
ns b
etw
een
phas
es (m
arke
d w
/
)
TB
A
Team
Lea
ders
hip
& S
uppo
rt
Mai
nten
ance
Mai
nten
ance
Tran
sfer
of L
eade
rshi
p
Mai
nten
ance
Tran
sfer
of L
eade
rshi
p
5
Nat
ural
Wor
k T
eam
-T
rain
ing
✔Te
am D
evel
opm
ent
�O
rient
atio
n to
NW
T�
Part
I: C
omm
unic
atio
n�
Part
II: P
artic
ipat
ion
�Pa
rt II
I: W
orki
ng in
Tea
ms
�Pa
rt IV
: Res
pect
in th
e W
orkp
lace
�Pa
rt V
: Tea
m P
erfo
rman
ce &
G
oal S
ettin
g
✔Te
am S
kills
�K
ey M
etric
s 101
�In
trodu
ctio
n to
C
ontin
uous
Impr
ovem
ent
�5-
S H
ouse
keep
ing
Proc
ess
�5S
: Int
rodu
ctio
n &
Sor
t�
5S: S
et in
Ord
er�
5S: S
hine
�5S
: Sta
ndar
dize
�5S
: Sus
tain
�Pl
an, D
o, C
heck
, Act
Pr
oble
m S
olvi
ng
6
Initi
al T
rain
ing
Wee
k #:
Sess
ion
Tit
le:
Tim
e:Fa
cilit
ator
(s):
1O
rient
atio
n to
NW
G2
hrs
Team
Ldr
/Jac
k2
Team
Dev
elop
men
t I: C
omm
unic
atio
n2
hrs
Eric
a/T
eam
Ldr
3Te
am D
evel
opm
ent I
I: Pa
rtic
ipat
ion
2 hr
sEr
ica/
Tea
m L
dr4
Team
Dev
elop
men
t III
: Wor
king
inTe
ams
2 hr
sEr
ica/
Tea
m L
dr
5K
ey M
etric
s 10
1 (A
)2
hrs
Nav
igat
ors/
Supp
6K
ey M
etric
s 10
1 (B
)2
hrs
Nav
igat
ors
7In
trodu
ctio
n to
Con
tinuo
usIm
prov
emen
t2
hrs
Team
Ldr
/Eri
ca
85S
: Int
rodu
ctio
n &
Ste
p O
ne- S
ort
2 hr
sTe
am L
dr/E
rica
95S
: Ste
p T
wo
� Se
t to
Ord
er2
hrs
Team
Ldr
/Eri
ca10
5S: S
tep
Thr
ee �
Shi
ne2
hrs
Team
Ldr
/Eri
ca11
5S: S
tep
Four
� S
tand
ardi
ze2
hrs
Eric
a/T
eam
Ldr
125S
: Ste
p Fi
ve �
Sus
tain
2 hr
sTe
am L
dr/E
rica
13Te
am D
evel
opm
ent I
V: R
espe
ct in
the
Wor
kpla
ce2
hrs
Team
Ldr
/Eri
ca
14/1
5R
epor
t to
Nav
igat
ors
30 m
inTe
am M
brs
7
Impl
emen
tatio
n -T
eam
Mtg
sW
eek
#:Se
ssio
n T
itle
:T
ime:
Fac
ilita
tor(
s):
16Te
am M
eetin
g: In
trod
uctio
n to
Goa
lSe
tting
1 hr
Team
Ldr
/Eric
a
17Te
am M
eetin
g: G
oal S
ettin
g1
hrTe
am L
dr18
Team
Mee
ting:
Goa
l Set
ting
1 hr
Team
Ldr
20Te
am M
eetin
g1
hrTe
am L
dr21
Team
Mee
ting
1 hr
Team
Ldr
22Te
am M
eetin
g1
hrTe
am L
dr25
Team
Mee
ting
1 hr
Team
Ldr
27Te
am M
eetin
g1
hrTe
am L
dr28
Team
Dev
elop
men
t V: T
eam
Perf
orm
ance
3 hr
sTe
am L
dr/E
rica
29/3
0R
epor
t to
Nav
igat
ors
30 m
inTe
am L
dr/E
rica
8
Impl
emen
tatio
n Ph
ase
Obj
ectiv
es:
�R
epor
t to
Nav
igat
or te
am o
n te
am le
arni
ng &
pr
ogre
ss a
chie
ved
durin
g th
e Tr
aini
ng p
hase
.�
Parti
cipa
te in
Goa
l-Pro
blem
Sol
ving
team
m
eetin
gs.
�Im
plem
ent a
ctio
n pl
ans t
o re
solv
e te
am p
robl
ems
iden
tifie
d du
ring
train
ing.
�M
onito
r pro
gres
s tow
ard
reso
lutio
n of
team
pr
oble
m(s
).�
Iden
tify
team
�ne
eds�
for t
eam
succ
ess.
�C
eleb
rate
ach
ieve
men
ts.
9
Mai
nten
ance
Pha
seO
bjec
tives
:�
Rep
ort t
o N
avig
ator
team
on
team
pro
blem
so
lvin
g su
cces
ses.
�Fa
cilit
ate
team
mee
tings
.�
Esta
blis
h ne
w g
oals
for t
eam
to a
chie
ve.
�Im
plem
ent t
he P
robl
em S
olvi
ng p
roce
ss to
cr
eate
an
impl
emen
tatio
n pl
an.
�Id
entif
y te
am �
need
s� fo
r tea
m su
cces
s.�
Cel
ebra
te a
chie
vem
ents
.
10
Tra
nsfe
r of
Lea
ders
hip
Phas
eO
bjec
tives
:�
Rep
ort t
o N
avig
ator
team
on
team
pro
blem
so
lvin
g su
cces
ses.
�Ev
alua
te N
WTs
dev
elop
men
t.�
Iden
tify
team
�ne
eds�
for t
eam
succ
ess.
�Ev
olut
ion
to a
self-
led
NW
T vi
a a
stru
ctur
ed
trans
fer o
f lea
ders
hip
proc
ess.
�C
eleb
rate
ach
ieve
men
ts.
11
Nat
ural
Wor
k Te
amN
atur
al W
ork
Team
Cou
rse
Des
crip
tions
12
Ori
enta
tion
to N
WT
Obj
ectiv
es:
�D
efin
e ch
arac
teris
tics o
f NW
Ts�
Shar
e Te
am M
embe
r exp
ecta
tions
�In
trodu
ce N
WTs
Key
Met
rics (
goal
s)�
Cre
ate
team
iden
tity
& c
harte
r�
Com
mun
icat
e te
am d
evel
opm
ent p
lan
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Eric
a, T
eam
Lea
der
13
Tea
m D
evel
opm
ent P
art I
: C
omm
unic
atio
nO
bjec
tives
:�
Rev
iew
cha
ract
eris
tics o
f eff
ectiv
e lis
teni
ng
�C
ompa
re 1
-on-
1 co
mm
unic
atio
n ve
rsus
team
co
mm
unic
atio
n�
Iden
tify
task
and
pro
cess
com
mun
icat
ion
met
hods
us
ed b
y te
am m
embe
rs�
Prac
tice
stra
tegi
es fo
r giv
ing
& re
ceiv
ing
feed
back
�Pa
rtici
pate
in a
team
bui
ldin
g ac
tivity
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Eric
a, T
eam
Lea
der
14
Tea
m D
evel
opm
ent P
art I
I:
Part
icip
atio
nO
bjec
tives
:�
Def
ine
char
acte
ristic
s of e
ffec
tive
mee
tings
�C
omm
it to
the
Mee
ting
Cod
e of
Con
duct
�
Iden
tify
the
role
s and
resp
onsi
bilit
ies o
f tea
m
mem
bers
�Pa
rtici
pate
in a
team
bui
ldin
g ac
tivity
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Eric
a, T
eam
Lea
der
15
Tea
m D
evel
opm
ent P
art I
II:
Wor
king
in T
eam
sO
bjec
tives
:�
Iden
tify
diff
eren
ces i
n in
divi
dual
vs.
team
eff
orts
�Sh
are
the
adva
ntag
es o
f tea
mw
ork
and
coop
erat
ion
for y
ours
elf,
your
team
, & y
our
orga
niza
tion
�Ev
alua
te th
e ch
alle
nges
team
s fac
e as
they
gro
w
and
deve
lop
�Pa
rtici
pate
in a
team
bui
ldin
g ac
tivity
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Eric
a, T
eam
Lea
der
16
Tea
m D
evel
opm
ent P
art I
V:
Res
pect
in th
e W
orkp
lace
Obj
ectiv
es:
�D
istin
guis
h th
e va
luab
le d
iffer
ence
s eac
h m
embe
rs b
rings
to th
e te
am�
Und
erst
and
the
impo
rtanc
e of
acc
eptin
g,
enco
urag
ing,
and
supp
ortin
g di
ffer
ence
s�
Det
erm
ine
the
sour
ce o
f con
flict
that
aris
es in
te
ams
�Pr
actic
e st
rate
gies
for d
ealin
g w
ith te
am c
onfli
ct
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Eric
a, T
eam
Lea
der
17
Tea
m D
evel
opm
ent P
art V
: T
eam
Per
form
ance
Obj
ectiv
es:
�A
sses
s tea
m p
erfo
rman
ce a
s a fu
nctio
ning
team
�Ev
alua
te p
rogr
ess t
owar
ds te
am g
oal(s
)�
Eval
uate
team
goa
ls a
gain
st e
stab
lishe
d m
etric
s�
Dis
tingu
ish
team
�s �
need
s�
�Pa
rtici
pate
in a
team
bui
ldin
g ac
tivity
Len
gth
of C
lass
: 3 h
ours
Inst
ruct
ors:
Eric
a, T
eam
Lea
der,
Team
Mbr
s
18
Key
Met
rics
101
Obj
ectiv
es:
�Id
entif
y te
am�s
spec
ific
Key
Met
rics:
Saf
ety,
Q
ualit
y, P
rodu
ctiv
ity, S
ched
ule
Atta
inm
ent,
and
Intro
to th
e P&
L�
Com
mun
icat
e co
mpo
nent
s tha
t mak
e up
&
effe
ct e
ach
key
met
ric�
Shar
e ho
w te
am�s
invo
lvem
ent c
an a
chie
ve
met
ric g
oal
Len
gth
of C
lass
: 2.5
hou
rsIn
stru
ctor
s: N
avig
ator
s, Su
ppor
t Grp
s
19
Intr
oduc
tion
to C
ontin
uous
Im
prov
emen
tO
bjec
tives
:�
Intro
duce
impo
rtanc
e of
Con
tinuo
us
Impr
ovem
ent t
o R
MW
�Id
entif
y th
e co
mpo
nent
s to
Con
tinuo
us
Impr
ovem
ent
�Id
entif
y w
hat N
WT
task
s con
tribu
te to
CI
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Nav
igat
ors,
Supp
ort G
rps,
Team
Ld
r
20
5 Pi
llars
of 5
S:
Firs
t Pill
ar -
Sort
Obj
ectiv
es:
�Ex
plan
atio
n of
the
Firs
t Pill
ar -
Sort
�A
naly
ze h
ow to
impl
emen
t Sor
t �
Con
firm
and
per
form
step
s in
Red
-Tag
ging
�Id
entif
y ac
tion
for u
nnee
ded
item
s�
Con
duct
Firs
t pill
ar: S
ort i
n w
ork
area
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Tea
m L
eade
r, Su
ppor
tGrp
s
21
5 Pi
llars
of 5
S:
Seco
nd P
illar
-Se
t in
Ord
erO
bjec
tives
:�
Expl
anat
ion
of th
e Se
cond
Pill
ar -
Set i
n O
rder
�A
naly
ze h
ow to
impl
emen
t Set
in O
rder
�Sh
are
tool
s and
tech
niqu
es to
impl
emen
t pill
ar�
Con
duct
Sec
ond
pilla
r: Se
t in
Ord
er in
wor
k ar
eaL
engt
h of
Cla
ss: 2
hou
rsIn
stru
ctor
s: T
eam
Lea
der,
Supp
ortG
rps
22
5 Pi
llars
of 5
S:
Thi
rd P
illar
-Sh
ine
Obj
ectiv
es:
�Ex
plan
atio
n of
the
Third
Pill
ar -
Shin
e�
Ana
lyze
how
to im
plem
ent S
hine
�Sh
are
tool
s and
tech
niqu
es to
impl
emen
t pill
ar�
Con
duct
Thi
rd p
illar
: Shi
ne in
wor
k ar
eaL
engt
h of
Cla
ss: 2
hou
rsIn
stru
ctor
s: T
eam
Lea
der,
Supp
ortG
rps
23
5 Pi
llars
of 5
S:
Four
th P
illar
-St
anda
rdiz
eO
bjec
tives
:�
Expl
anat
ion
of th
e Fo
urth
Pill
ar -
Stan
dard
ize
�A
naly
ze h
ow to
impl
emen
t Sta
ndar
dize
�Sh
are
tool
s and
tech
niqu
es to
impl
emen
t pill
ar�
Con
duct
Fou
rth p
illar
: Sta
ndar
dize
in w
ork
area
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Tea
m L
eade
r, Su
ppor
tGrp
s
24
5 Pi
llars
of 5
S:
Fift
h Pi
llar
-Sus
tain
Obj
ectiv
es:
�Ex
plan
atio
n of
the
Fifth
Pill
ar -
Sust
ain
�A
naly
ze h
ow to
impl
emen
t Sus
tain
�Sh
are
tool
s and
tech
niqu
es to
impl
emen
t pill
ar�
Use
5S
scor
ecar
d to
eva
luat
e 5S
im
plem
enta
tion,
impr
ovem
ent,
and
mai
nten
ance
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Tea
m L
eade
r, Su
ppor
tGrp
s
25
Prob
lem
Sol
ving
: Int
rodu
ctio
n
Obj
ectiv
es:
�In
trodu
ctio
n to
team
pro
blem
solv
ing
�D
efin
e te
am p
robl
em(s
)�
Iden
tify
team
cha
mpi
ons f
or e
ach
prob
lem
�O
utlin
e th
e pr
oble
m so
lvin
g pr
oces
s�
Util
ize
the
Plan
, Do,
Che
ck, A
ct p
roce
ss
Len
gth
of C
lass
: 1 h
our
Inst
ruct
ors:
Tea
m L
eade
r, Ja
ck
26
Prob
lem
Sol
ving
: Ste
ps 1
-2
Obj
ectiv
es:
�C
omm
unic
ate
com
pone
nts o
f Ste
p O
ne: F
orm
a
Team
�Id
entif
y te
chni
ques
for g
aini
ng p
artic
ipat
ion
from
su
ppor
t gro
ups
�C
omm
unic
ate
com
pone
nts o
f Ste
p Tw
o: P
robl
em
Def
initi
on�
Spec
ifica
lly d
efin
e gr
oup�
s pro
blem
(s)
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Tea
m L
eade
r, Er
ica
27
Prob
lem
Sol
ving
: Ste
p 3
Obj
ectiv
es:
�C
omm
unic
ate
com
pone
nts o
f Ste
p Th
ree:
C
onta
inm
ent A
ctio
n�
Dis
tingu
ish
cont
ainm
ent a
ctio
ns fo
r tea
m c
ase
stud
ies
�B
reak
dow
n co
ntai
nmen
t act
ion
for t
eam
pr
oble
m(s
)L
engt
h of
Cla
ss: 2
hou
rsIn
stru
ctor
s: T
eam
Lea
der,
Eric
a
28
Prob
lem
Sol
ving
: Ste
p 4
Obj
ectiv
es:
�C
omm
unic
ate
com
pone
nts o
f Ste
p Fo
ur: R
oot
Cau
se�
Prac
tice
usin
g st
ep w
ith te
am c
ase
stud
ies
�Id
entif
y ro
ot c
ause
s for
team
pro
blem
(s)
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Tea
m L
eade
r, Er
ica
29
Prob
lem
Sol
ving
: Ste
p 5
Obj
ectiv
es:
�C
omm
unic
ate
com
pone
nts o
f Ste
p Fi
ve:
Dev
elop
Act
ion
Plan
�Pr
actic
e us
ing
step
with
team
cas
e st
udie
s�
Iden
tify
actio
n pl
ans f
or te
am p
robl
em(s
)
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Tea
m L
eade
r, E
rica
30
Prob
lem
Sol
ving
: Ste
p 6
Obj
ectiv
es:
�C
omm
unic
ate
com
pone
nts o
f Ste
p Si
x:
Impl
emen
tatio
n pl
an�
Iden
tify
impl
emen
tatio
n pl
ans f
or te
am p
robl
em(s
)�
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ate
actio
n ite
ms f
or te
am to
com
plet
e an
d as
sign
to
team
mem
bers
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Tea
m L
eade
r, Er
ica
31
Prob
lem
Sol
ving
: Ste
p 7
Obj
ectiv
es:
�C
omm
unic
ate
com
pone
nts o
f Ste
p Se
ven:
St
anda
rdiz
e�
Iden
tify
tech
niqu
es to
sta
ndar
dize
pro
blem
act
ion
plan
(s)
�C
omm
it to
exe
cutio
n of
stan
dard
izat
ion
plan
(s)
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Tea
m L
eade
r, Er
ica
32
Prob
lem
Sol
ving
: Ste
p 8
Obj
ectiv
es:
�C
omm
unic
ate
com
pone
nts o
f Ste
p Ei
ght:
Cel
ebra
te�
Eval
uate
team
�s p
rogr
ess t
owar
ds g
oals
ac
com
plis
hmen
t�
Iden
tify
how
team
will
cel
ebra
te �s
ucce
sses
��
Prep
are
for a
n up
date
repo
rt fo
r the
Nav
igat
or
Team
Len
gth
of C
lass
: 1 h
our
Inst
ruct
ors:
Tea
m L
eade
r, Er
ica
33
Tea
m D
evel
opm
ent P
art I
V:
Dec
isio
n M
akin
gO
bjec
tives
:�
Expl
ain
the
diff
eren
ces b
etw
een
deci
sion
m
akin
g an
d pr
oble
m so
lvin
g�
Iden
tify
the
prop
er p
roce
ss to
use
in th
e te
am�
Parti
cipa
te in
a te
am b
uild
ing
activ
ity
Len
gth
of C
lass
: 2 h
ours
Inst
ruct
ors:
Eric
a, T
eam
Lea
der