Mohamed Ahmed Abd Al-Karim

(002) 01009096181 – 01142424262

3 Al –Akaad st. – Diaa st. – Hassan Mohamed – El Haram , Giza , Egypt Thebest_moh@yahoo.com

Objective

Infrastructure Technology engineer with almost 10 years of experience in the IT Field. Solid skills

in IT infrastructure planning and design with extensive experience in System/Network

Implementation, consulting, scoping, project management and technical documentation. Responsible for Operation and solutions architecting across multiple technologies such as Fiber

Channel, Storage Area Network (SAN), NAS, Server Virtualization, Desktop Virtualization,

Storage Virtualization, Clustering, Server Operating Systems, and backup/recovery solutions.. Demonstrated leadership and team coaching skills within organizations, with exceptional

presentation and communication skills.

Experience

October 2014 – Present Technoscan Radiology Center (Gulf Capital)

Cairo, Egypt

IT Infrastructure Manager

Manage day-to-day IT operations; customize solutions linking the IT services to broader business

unit Needs, including cost efficiency, productivity and service quality.

Prepare & manage IT budget, hiring and evaluation of IT Infrastructure employees, meet with

vendors to negotiate contracts for Hardware & Software services. Lead a team of Systems & Network administrators in supporting the existing / new IT

infrastructure.

Conducted staff performance reviews, coaching and mentoring. Provides leadership, advice and counsel to all infrastructure teams (Network, voice, security and

helpdesk teams) in achieving current and long term strategic program objectives.

Provide a fully integrated Infrastructure Solution inclusive of; Platform Compute, Enterprise Storage, Network Technologies, Enterprise Monitoring, Messaging & Collaboration, Desktop &

Remote Access, and Middleware & DB Technologies.

Managing all Technoscan Data Centers, including PACS/RIS (project Picture Archiving and

Communication System and Radiology Information System) Servers & Storage. Responsible for Managing and maintain the IT infrastructure for more than 25 Branch

(Technoscan - Egypt & CRC – Saudi Arabia )

Provide a fully integrated Infrastructure Solution inclusive of; Platform Compute, Enterprise Storage, Network Technologies, Enterprise Monitoring, Messaging & Collaboration, Desktop &

Remote Access, and Middleware & DB Technologies.

October 2012 – October 2014 Sky Distribution (Samsung official agent) Cairo, Egypt

Senior Network/System/ IT Infrastructure Engineer

Responsible for the management the Corporate IT Infrastructure. Develop the company’s IT Policies and procedures and maintain its IT manual in order to ensure

standards relative to an overall strategy and to provide an appropriate degree of standardization.

Plan for the acquisition and deployment of needed resources and/or technology solutions based on the business needs to ensure strategic planning is aligned with the company’s management

vision.

Recommend technology enhancements, and develop report mechanisms on status of the

environment, and provide third level (expert) support and administrative assistance on Unix/Linux/Windows Servers and Cisco Networking platforms.

Responsible for the technical relationship with Enterprise Partners like (Samsung Korea, Etisalat

Egypt ) Responsible for Designing & Manage the extranet connectivity between the HQ and all our

branches & retails.

- Using the following Skills in my Technical Life :

------- Storage, SAN, NAS, NFS -------

- Install and Configure Multi-Vendors SAN Storage, (IBM Storwize V3700/7000, HP EVA family , EMC ) including all operations related to Design, Implementation, Maintenance, upgrade and Replacement.

- Installing and configuring RAID Groups, LUNS , Remote replication, Multipath and iSCSI/FC Interfaces.

- Monitoring Storage Systems performance and consulting solutions for poor performance machines.

- Backup and Recovery experience using Symantec Backup Exec, Acronis & Veeam Endpoint .

------- Virtualization -------

- Design and architecture of a large scale infrastructure. - Planning, Design, Implementation, Maintenance, troubleshooting and

Administration of, VMware ESX&ESXi servers Including server Clustering and Fault Tolerance.

- VMware VCenter, VMotion, Performance Monitor, Physical to Virtual Conversion. - Have good Knowledge of Microsoft Azure/Hyper-V Virtualization and other clouding

technologies (Public & Private). - Design and implementation of VEEAM Backup & Replication.

------- Network -------

- Design, implementation, and operating large-scale LAN/WLAN/WAN network. - Install and Configure Multiple Vendor Routers and Switches such as Cisco, 3Com,

HP...etc. - Have a good experience in Cisco Switching/Routing such as setting up

VLANs,STP/MPLS,Static&Dynamic Routing, NAT, ACL, VPN, Subnetting … etc. - Have a good experience with network monitoring and analysis tools OSS/BSS like

Nagios, Cacti, Zenoss, Solarwinds NPM, Zabbix, etc.

- Good Experience in Installing, Configuring Firewalls Such as Cyberoam, Fortigate, Mikrotik,Linux Based Firewall .

- Install And Configure Indoor/Outdoor WIFI/Pre WiMAX Access Points including installing ANTENNAS (Omni – Directional – Sector) and measure the threshold.

- Have Experience in Multi-Wan Load Balancing, Failover & Bandwidth Control QOS implementation.

------- System -------

- Installing, Configuring & Managing Windows Server 2003, 2008 & 2012. - Configure and Troubleshoot Active Directory, DHCP, DNS, WINS, Routing & VPN. - Installing and Configuring MS Exchange Server 2010, configuring Exchange Server

Roles, Ensuring Server Security, Ensuring Server High Availability, Troubleshooting Exchange Services and Monitoring Server Performance.

- Install and Configure Microsoft Systems Center Operations Manager “ SCOM -SCCM 2007-2012”.

- Have Good knowledge in Office365 and Microsoft Dynamics GP/AX - MS SQL 2008 R2/ Mysql Administration. - Installing, Configuring & Managing Unix Solaris/FreeBSD/Linux on SPARC/x86

Servers . - Installing, configuring and managing Linux/Unix DNS, DHCP, NIS, NFS, SAMBA,

NTP, HTTP, FTP, Transparent Proxy, Firewall, users and groups management, filesystem management (RAID – LVM ), and RPM management, Security in linux with (PAM), Monitoring Performance and log files of the servers.

- Have some Knowledge Designing & Developing Web Application using PHP, JQuery, MySQL, HTML, and CSS.

- Customize ManageEngine to manage all IT Problems/Incidents, Assets, Purchasing Workflow … etc.

------- VOIP -------

- Installation, Configuration & Administrating Open Source VOIP Call Manager Such as Elastix, Asterisk, Trixbox With Multi-Vendor FXO/FXS/PRI Cards & Gateways Installation.

- Implement a Call Center Module with IVR, Voicemail, Call Recording, Agent Monitoring … etc Features, Plus Provide Reports Such as the Call Handling Time, Waiting Time, Number of Successful/Abandoned Calls and Much More.

- Good Knowledge in signaling protocols (e.g., SIP, IAX, SCCP, etc.) - Configure IP Video/Voice Phones such as (Cisco 79xx – GrandStream GXV3275 –

Polycom And Any Sip Phone) . - Developing CRM to work as a Call Center Trouble Ticketing system.

October 06 – October 2012

TheWayOut/MORGANE Middle East

Cairo, Egypt

Senior Network Engineer

Project Management for Network Infrastructure implementation

Design & implement Wired/Wireless Network Topologies Devices Configuration such as Cisco Switches/Routers and Access Point’s

Install & Configure Monitor/ Firewall Servers /IPTV STB (set top box)

on the following Clients:

Client Name Location

Holiday inn Muscat hotel Oman

Holiday inn Madinah hotel Oman

Mövenpick Hotel Sanaa Yemen

Diplomat Radisson SAS hotel Bahrain

Elite Seef hotel Bahrain

Le Meridien Pyramids Hotel Cairo, Egypt

Implementing the WIMAX Network Coverage for Non-Aligned Movement Summit – Sharm El

Sheikh

Technical Support Engineer (2nd line Support)

Assist 1st line team agents with issues and escalations

Provide high level technical support to customers and business customers

Management of ticket allocation and dynamic shift pattern covering 24/7 and weekends Liaising with faults team and managing escalations

Monitoring and troubleshooting core network failure.

Education

May 2007 6th of October University Cairo – Egypt

BS.C Of Engineering Computer Department

Graduation project:

System Administration using windows 2003 features Such as Active Directory, DNS, DHCP,

WINS, NAT, Routing and Remote Access, Terminal Services & secure the Network using

Microsoft TMG & ISA Server .

Project Grade: Excellent

Certifications

UNIX Solaris10 Administration Expert : Oracle Testing ID: OC0967523

OCA Oracle (SUN) Certified Solaris 10 Associate.

OCSA Oracle (SUN) Certified Solaris 10 System Administrator 1&2 (Professional)

OCNA Oracle (SUN) Certified Solaris 10 Network Administrator (Expert)

OCSA Oracle (SUN) Certified Solaris 10 Security Administrator (Expert)

Previous Courses

VMware vSphere 5.5 - Data Center Virtualization ( ValueSYS )

PHP Web Development ( NileCode )

Oracle Unix Solaris / FreeBSD ( New Horizons Dokki )

CCNA (Cairo University – High Technology Center)

MCSE (Microsoft Certified System Engineering) Windows Server 2003

RedHat Linux ( Essential & Administration & Network )

English for Business ( New Horizons ) Get TOEFL Score 500 from the AUC (American University in Cairo)

Personal Data

Date of birth: January 14th , 1985

Place of birth: Cairo, Egypt

Nationality: Egyptian Marital Status: Single

Religion: Muslim

Military Status: Exempted

WITH MY BEST REGARDS

YOURS RESPECTFULLY

Mohamed Ahmed Abd El-Kareem