M10 - Langue étrangère appliquée - Anglais - TR-TSET

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OFPPT ROYAUME DU MAROC

R ESUME T HEORIQUE &G UIDE DE T RAVAUX P RATIQUES

M ODULE N ° 10 : L ANGUE E TRANGERE APPLIQUEE

- ANGLAIS -

S ECTEUR : T RANSPORT

S PECIALITE : T ECHNICIEN S PECIALISE

D’E XPLOITATION EN T RANSPORT

N IVEAU : T ECHNICIEN S PECIALISE

V ERSION 2006

Office de la Formation Professionnelle et de la Promotion du Travail DIRECTION R ECHERCHE ET I NGENIERIE DE F ORMATION



Résumé de théorie etguide de travaux pratiques

Module 10 : Langue étrangère appliquée - Anglais -

OFPPT/DRIF 1

Document élaboré par :

• l’AFT-IFTIM





OFPPT/DRIF 2

S OMMAIRE

Présentation du module................................................................................................. 6

Student Book.............................................................................................. 7

Making contacts.............................................................................................................9

Dealing with data...........................................................................................................22

Describing and comparing.............................................................................................31Consolidation.................................................................................................................44

All fixed up .....................................................................................................................48

Talking about schedules and frequency ........................................................................49

Dealing with complex enquiries .....................................................................................55

Talking about recent activities .......................................................................................64

Dealing with changes.....................................................................................................74

Talking about possibilities..............................................................................................80

Consolidation.................................................................................................................86

Stating and dealing with problems.................................................................................93

Explaining past actions..................................................................................................101

Relating .........................................................................................................................106

Suggesting.....................................................................................................................111

Insisting .........................................................................................................................114

Talking about responsibilities and complaints................................................................119

Consolidation.................................................................................................................123





OFPPT/DRIF 3

MODULE 10 : LANGUE ÉTRANGÈRE APPLIQUÉE - ANGLAIS -

Durée : 107 heures

Théorie : 65 heures 30 soit 61 %

Travaux pratiques : 36 heures 33 %

Evaluation : 06 heures soit 06 %

OBJECTIF OPERATIONNEL DE PREMIER NIVEAU

COMPORTEMENT ATTENDUPour démontrer sa compétence, le stagiaire doitmaîtriser l’anglais des échangesselon les conditions, les critères et les précisions qui suivent.

CONDITIONS D’EVALUATION

• Individuellement.

• A partir :

- de directives,- de situations réelles ou simulées.

• A l’aide :- du programme d’études,- d’outils techniques de communication modernes, de documents

professionnels en langue nationale ou en langue anglaise.

CRITÈRES GÉNÉRAUX DE PERFORMANCE

• Maîtrise des concepts fondamentaux de l’anglais oral courant

• Maîtrise des concepts fondamentaux de l’anglais écrit courant

• Maîtrise des concepts fondamentaux de l’anglais oral des échanges

• Maîtrise des concepts fondamentaux de l’anglais écrit des échanges

(à suivre)





OFPPT/DRIF 4

OBJECTIF OPERATIONNEL DE PREMIER NIVEAU (suite)

PRÉCISIONS SUR LECOMPORTEMENT ATTENDU

A. Maîtriser les concepts fondamentaux dela langue anglaise:

Parler l’anglais littéraire.

Lire et écrire l’anglais littéraire.

B. Maîtriser les concepts fondamentaux del’anglais des affaires :

Parler l’anglais des affaires.

Lire et écrire l’anglais des affaires.

CRITÈRES PARTICULIERSDE PERFORMANCE

- Compréhension de conversationscourantes

- Prise de parole aisée- Participation à une conversation

- Bonne restitution d’informations- Rédaction correcte d’un document

- Compréhension de conversationscourantes

- Prise de parole aisée- Participation à une conversation- Participation à des réunions de travail

- Bonne restitution d’informations- Rédaction correcte d’un document





OFPPT/DRIF 5

OBJECTIFS OPÉRATIONNELS DE SECOND NIVEAU

L’APPRENANT DOIT MAÎTRISER LES SAVOIRS, SAVOIR-FAIRE, SAVOIR-PERCEVOIR OU SAVOIR-

ÊTRE JUGÉS PRÉALABLES AUX APPRENTISSAGES DIRECTEMENT REQUIS POUR L’ATTEINTE DEL’OBJECTIF DE PREMIER NIVEAU TELS QUE :

Avant d’apprendre à maîtriser les concepts de la langue anglaise :

1. Connaître les structures de base de la langue anglaise

Avant d’apprendre à maîtriser l’anglais des affaires :

2. Connaître le vocabulaire des affaires3. Connaître le vocabulaire des transports4. Connaître les documents réglementaires et commerciaux





OFPPT/DRIF 6

PRESENTATION DU MODULE

COMPETENCE

Maîtriser l’anglais des échanges.

PRESENTATION

C’est un module de compétence générale. Il est préalable aux compétencesparticulières dans lesquelles il utilisera ces connaissances.

DESCRIPTION

L’objectif de ce module consiste à maîtriser les concepts fondamentaux de la langueanglaise et les concepts fondamentaux de l’anglais des affaires.

CONTEXTE D’ENSEIGNEMENT

Activités d'apprentissage :

Il est tout d’abord nécessaire d’effectuer un test permettant de positionner le niveaude chaque stagiaire et le niveau de la classe avant de donner des priorités àl’enseignement

Activités d'enseignement :

Sans objet (voir remarque ci-dessus)

CONDITIONS D’EVALUATION

A partir de situations réelles ou simulées et à l’aide d’outils techniques decommunication modernes, de documents professionnels en langue nationale ou enlangue anglaise, vérifier l’habileté de l’apprenant à participer à un dialogue et àcommuniquer par écrit dans une perspective professionnelle.





OFPPT/DRIF 7





OFPPT/DRIF 8

HOW ARE THINGS ?

Unit one Making contact

Unit two Dealing with data

Unit three Describing and comparing

Unit four Consolidation





OFPPT/DRIF 9

UNIT ONE

Making contacts

1. The following are used in different contexts. Put each of them in the column or

columns you think they belong to.

Dear Sirs Hi John ! How are things?

Ref. Your mail 23/12 Good afternoon, this is

Rapid Services Ltd.

Good morning

Dear Ms. Cotton

To SCM Le HavreAttn. Mr. Letendre

How do you do ! My name’sGeorge Stacey.I represent the forwarders,Scanor.

Hello, is that the Freight Department ?

This is OMEC. Can I help you ?

Re. Cont. 891 S/Movers InternationalC/S.A. Rogers

(i)Face to fceconversation

Telephone Letter E-mail

(ii) Note down any other expressions you can think of.





OFPPT/DRIF 10

2. Dialogue

First listen to the dialogue between Mike Baxter and the receptionist at JGM. Shippingcompany. Then read the dialogue below and listen again.

The telephone rings at J.G.M., a shipping company.

Receptionist : J.G.M. Good morning. Can I help you?

Mike Baxter : Hello. Could you put me through to Mr. Thomas in the Container

Department please?

Receptionist : Who’s calling?

Mike Baxter : This is Mike Baxter from Head Office, Rotterdam.

Receptionist : I’m sorry. Did you say Baker ?

Mike Baxter : No. Baxter. Mike Baxter. B.A.X.T.E.R.

Receptionist : Hold the line please ... Hello, Mr. Baxter ? I’m afraid Mr. Thomas is out for

the moment.

Mike Baxter : It doesn’t matter. I’ll ring him back later. Goodbye.

Receptionist : Goodbye Mr. Baxter.

COMPREHENSION

Write the answers to the following questions.

1/ Who is calling and from which company?2/ Who does the caller want to speak to ?3/ Is it an urgent call ? How do you know ?

1.3. Getting the abbreviations right

The following abbreviations are commonly used in transport, both in the spoken andwritten form.

(i) Can you pronounce all of them properly ?





OFPPT/DRIF 11

(ii) What does A.F.T stand for ? It stands for…

Association pour le développement de la Formation professionnelle dans les Transports.

A.D.R.B/LC.A.DC/IC/OD/AD/PE.E.C.E.T.A.E.T.DF.C.L

I.A.T.A.I.M.D.G.L.C.L.TIR V.A.T.

Can you think of any more ?

(iii) Write a similar question and response for all of the above abbreviations.

1.5 Letter

(i) Read the following letter and answer the questions :

T.R.R. SERVICESBld du MidiCherbourgE-mail :Tel : 02.50.54.26.83





OFPPT/DRIF 12

Avon DairiesBathAvon BA6 5YZ

11th January 2006

For the attention of the Export Manager

Dear Sir,

We are road hauliers based in Cherbourg on the north-west coast of France. We have juststarted a regular weekly service between Cherbourg and the south of England via Portsmouth.Some of our refrigerated lorries deliver goods to the Bath area every week and we would liketo offer you the use of our empty lorries on the return trip. We could, of course, arrange for

transport to any other part of France.

If you would like details of our schedules and very competitive tariffs we would be very pleased to send them to you or arrange a meeting at your convenience.

We look forward to hearing from you,

Yours faithfully,

(H. Dupont, Mr.)(Transport Manager)COMPREHENSION

1) Which company is the letter to ?2) Which company is the letter from ?3) What sort of company is T.R.R. Services ?4) What is the purpose of the letter ?5) Is all the necessary information included in the letter ?





OFPPT/DRIF 13

1.5 (ii)

Commercial correspondence

1/ In commercial correspondence the sender’s address will normally be printed in the topcentre of the page. When a printed letterhead is not used, the sender’s address must beon the top right. It is not necessary to write the sender’s name with the address.

2/ The date in English can be written in different ways :21st January 20--January 21, 20—

a) Avoid abbreviations : Jan. Nov. ect. b) Avoid the form 12.2.20-- as in the USA this means 2nd December 20--c) It is not necessary to put the town before the date.

Do not write the words “the” or “of” in the date, even if these words occur in speech.

3/ The receiver’s address must be on the left, under the line of the date.

LLooook k aatt tthhiiss ::

(1) TRR SERVICESSender’s address Bld. Du Midi

CherbourgTel:02.50.54.26.83Email:

(2)Date 11th January 2006(3) Avon DairiesReceiver’s BathAddress Avon BA6 5YZ(4)Receiver’s For the attention of the Export Manager title/name(5)Beginning Dear Sir

We are a French etc.(6)Ending Yours faithfully(7)Signature

(8) H. Dupont (Mr.)Sender’s title (Transport Manager)





OFPPT/DRIF 14

4/ The expression “For the attention” of can be followed by the receiver’s title if it isknown.i.e. : The freight manager

Senior Shipping Clerk

or the receiver’s name :i.e. : Mr. ShortMrs. BaileyMiss ThomasMs. Wilson

5/ In beginning a letter. If the receiver’s name is not known : either “Dear Sir” or “Dear Madam” is used. When writing to a company and not to a particular individual “Dear Sirs” is used.

If the receiver’s name is known : “Dear Mr. Short”, “Dear Mrs. Bailey”, “Dear Miss

Thomas”, or “Dear Ms.Wilson” is used.(“Dear David” can be used if the person is a friend of the sender).

6/ In ending a letter, if “Dear Madam”, or “Dear Sirs”, is used the letter must finish with“Yours faithfully”.“Dear Mr. Short”, “Dear Mrs. Bailey”, etc. is used, the letter must end with “Yourssincerely”.

“Best wishes”, “Best regards”, are only used when writing a letter to a friend.

Expressions such as – “We look forward to hearing from / seeing you soon” – are often

used.

7/ The sender’s name is usually written in capital letters after the signature to avoid anyconfusion : first name, then surname.i.e. : Mary TUDOR

8/ The sender’s title can be mentioned after the signature

1.5(iii)

The following letter has a number of mistakes in it. Refer to the notes on commercialcorrespondence and rewrite the letter making the corrections.

Ms. Mary Swan, The Passenger Services Manager,Freti, Extrair,Gosport Lane, Av. du Président Kennedy,Gosport, Bordeaux.Hants.





OFPPT/DRIF 15

Bordeaux, 7.12.20--

For the attention of Mrs. Mary Swan

Dear Ms. Mary Swan,

Thank you for your letter of etc.

We look forward to hearing from you soon.

Yours faithfully,

(Mr. ROGER Marc)(Passenger Services Manager)

1.6 E-mail

(i) Read the following Email and answer the questions.

Mail to :[email protected]

To H Dupont

Re: your letter of 31/05/06.

We are very interested in your offer of haulage facilities to France.

I’ll be in Paris next week (5 – 8 June)– perhaps we could meet? If not, then in Cherbourg.Kindly suggest a time and place asap.

Best regardsJonathan Little (Exports)Avon Dairies, BathMobile phone : 00 44 745 234098

COMPREHENSION

1/ What is Jonathan Little interested in ?2/ Why does he mention Paris ?3/ What will happen now ?





OFPPT/DRIF 16

(ii) The following terms are used in the Email above. What do they correspond to ?

Write the answers as shown in the example.

Examples : –info@RE

AsapBest regards

(iii) The following are very often used in Emails but not in letters or in spoken English.

Do you know any other examples ?

Email language Spoken languageA.S.A.P I would like to meet you as soon as possible

(iv) The usual way to end an Email is :

Regardsor Best regards

1.7 Telephoning language

(i) Study the following examples of telephoning language





OFPPT/DRIF 17

1.7 (ii) Fluency exercise

You want to contact the following people / departments on the phone. Write the polite form torequest them using telephone language.

e.g. : A : Mr. Baker.B : Could you put me through to Mr. Baker, please ?


Starting the conversation

Establishing identity

J.G.M. Good morning. Can I help you ?This is Mike Baxter.Mike Baxter / speaking

/ hereCan you spell your name ?Is that J.G.M. ?Who’s calling ?

Getting the right person / department

Could you put me through to Mr. Baxter, please ?

Could I / speak to Hans, please ?I’d like to /

Keeping the caller waiting

Hold the line, please.Just a moment, please.Hang on Alex …

Problems

- I’m afraid X is out for the momentisn’t in today

is on another line.

you’ve got the wrong extensionthe number is engagedthere’s no repply

Solutions to a problem

I’ll ring him back later.Can you ask her to ring me back ?

Finishing the conversationThank you very much for calling / phoning.We look forward to meeting / hearing from you soon.See you on Monday / Until Monday.





OFPPT/DRIF 18

1/ Mr. Baker.

2/ Victoria Santos.

3/ The Accounts Department

4/ David Moore, Extension 410

5/ The Claims Department

6/ Angela Stead

7/ Someone in the Freight Department

8/ The person in charge of imports

1.7 (iii)

You answer the phone and give the caller the following information. Write the polite responseusing the information provided.

e.g. : A : Could I speak to Mr. Baker, please ?B : I’m afraid Mr. Baker is out for the moment.

1/ Out for the moment.

2/ Line engaged.3/ Not in today.

4/ Wrong extension.

5/ On another line.

6/ No reply.

7/ Wrong number.

8/ Bad line.

1.7 (iv) Use the table in 1.6 (i) to help you to complete the following :

a) A : Accounts Department. Can I help you ?B :A : I’m sorry. Can you spell that, please ?B :A : Ah yes, the problem is the person in charge is not in the office at themoment. Can he ring you back ?B :

A : That’s fine. Goodbye.





OFPPT/DRIF 19

b) A :B : This is Oliveira from Rio. Can I have extension 397, please ?A :B : It doesn’t matter. I’ll ring him back tomorrow.

c) A : Could you put me through to Mr. Webster in your Freight HandlingDepartment, please ?B :A : Well, could you ask him to ring me back, please ?B :A : 01.794.4467B :

d) A :B : Yes, that’s right. This is the Astor Agency.A :

B : I’m afraid she’s ill at the moment.A :B : Yes, of course. I’ll put you through.

Now write two other conversations :

e) A :B :A :B :A :

f) A :B :A :B :A :

1.8 (i) Use the following information to write a dialogue

You work in the Freight Department of T.R.R. Services, Cherbourg. Your boss, Mr. Dupont,has asked you to phone Mr. Jonathan Little of Avon Dairies on his behalf.

Receptionist at Avon(say your company name, greet the

person.Ask if you can help).

YouGive your name, company, andAsk for Mr. Little.





OFPPT/DRIF 20

Ask the caller to wait.Put caller through to Mr. Little.

Mr. Little

Say who you are and ask if you can help.

Explain reason for call -on behalf of Mr. Dupont,Email from TRR.

Ask about possibility of meetingMr. Dupont in Paris or Cherbourg.

Invite Mr. Little to Cherbourg

Next Wednesday.

Accept the invitation and ask if TRR can arrange hotelaccomodation for Wednesdaynight.

Agree to do this and offer to sendEmail to confirm meeting and hotel.

Thank the caller, make referenceto next Wednesday. Say Goodbye.

Say goodbye.

1.8 (ii) Write the e-mail Mr Dupont’s assistant sends to Mr Little to confirm :

1/ The meeting (date - place - time)

2/ The hotel reservation (name and address of hotel - date)





OFPPT/DRIF 21





OFPPT/DRIF 22

UNIT TWO

Dealing with data

2.1 Dialogue

First listen to the dialogue before reading it. Then read and listen again.

R : J.G.M. Bonjour.

A : Could I speak to Mrs. Simonel, extention 402, please ?

R : Who’s speaking, please ?

A : Antonis Doucas of Hellenik Line, Piraeus.

R : Just one moment, please.

B : Françoise Simonel. Is that you Antonis ? How are you ?

A : Fine thanks. How are things with you ?

B : Very busy as usual. What can I do for you ?

A : Could you give me the freight cherges for 6 wooden cases of machine parts C.I.F.

from Le Havre to Piraeus, please ? I haven’t got the lastest tariffs.

B : What is the total gross weight of the shipment ?

A : 540 kilogrammes.

Answer the following questions after listening to the dialogue

B : How big is each case ?

A : 1.5 x 1.2 x 1.2 m.

B : And what’s the volume ?

A : 12.96 m3.





OFPPT/DRIF 23

B : Fine. Hang on a moment … That’s 1,479 €.

A : Fine. Just one more thing. There is still a weekly service, isn’t there ?

B : Oh yes. And it’s a faster and more reliable service than via Rotterdam.

A : That’s alright then ! Thanks. Well, I’ll Email the firm booking when I have

confirmation from my client.

B : Right. Bye for now then.

A : Bye.

COMPREHENSION

Write true or false after each sentence as in the example.

e.g. 1/ The caller’s name is Amtonis Doucas of Holland Line Piraeus (False).

2/ He wants to speak to Mrs. Simonel, extension 412.

3/ This is the first contact between the two people.

4/ The caller wants some information about freight charges.

5/ The charges concern 16 wooden cases F.O.B. Le Havre.6/ The net weight of the shipment is 514 kilogrammes.

7/ One case measures 1.5 x 1.2 x 1.2 m. and it’s volume is 12.69 m3.

8/ The tariff quoted is 1.479 €.

9/ There is a service from Le Havre to Piraeus every week.

10/ The client will make a firm booking by phone.

2.2 Group activity

F.O.B. and C.I.F. are known as INCOTERMS. Do you know any others ? Write.INCOTERMS for the following :

Exclusively maritime transport :





OFPPT/DRIF 24

Exclusively air transport :

Exclusively road transport :

All means of transport :

2.3 Talking about Freight Rates (le tarif de transport)

Freight rates are often complex. List other factors that determine freight rates. One example isgiven.

The freight rate to be applied depends on

Example : the freight and volume of the goods





OFPPT/DRIF 25

2.4 Fluency exercise

Listen to the cassette and answer the caller (A’s) question by using the information below.The first example is given.

e.g. : 1.66 €A : Sorry, how much is the freight rate ex works again ?B : 1.66 €

Now continue :

1/ 1.66 €2/ 153/ 160 kgs.4/ 15th March 20--5/ 0.115 x 0.113 x 1.298.6/ -1° to + 6°C7/ 02 50 06 29 388/ 529 kms.

Listen to the cassette and check that you have understood the data by repeating what A says

e.g. : A : The volume of goods is 45 m3.B : Right. 45 m3.

25 Listening

Listen to the tape and mark if the following information is the same as that on the tape or not.If not, try to correct it.

1/ 6.3 tons2/ 90.5673/ 50.1 x 9.2 m4/ 350612987/STD5/ £80.9546/ 3/11/03

7/ 60.2 kgs8/ 314 kms





OFPPT/DRIF 26

9/ 3.5 %10/ ¼ hour 11/ Ref : 532/1312/ CIP Lyon13/ Container 4506

14/ £215/ton15/ ETD 14.00 hrs.16/ -18° to –32°

2.6

2.7 E-mail

Read the e-mail below (i) and write 3 questions about the information it contains.

(i)

[email protected] 10.05.06

Re: rate requestOne tractor plus trailer L8.6 x W2.4 x H3.0 weight 1400kgs

Could you give us your haulage rate ? Supplier in Pau, CIP Hamburg. Your previous quote(16/09/05) of 1600€ is probably out of date by now.Let us know asap if you can arrange this consignment.RegardsXavier LeboisDanton Services FretCell phone/GSM +33 687 32 54 54


1/ A What’s the gross weight ?B It’s 2.5 tons.A Sorry, did you say 2.5 tons ?B Yes, that’s right.

2/ A What’s the overall volume ?B It’s 13 m3.A Sorry, I didn’t quite catch that.B 13 m3. One three – thirteen cubic meters.A Right. Thanks.





OFPPT/DRIF 27

[email protected]

Hello Xavier

Re Yr mail 10.05.06 – new rateOne tractor plus trailer L8.6 x W2.4 x H3.0 weight 1400kgs, supplier Pau CIP Hamburg

Haulage charges 1798€

Documents as usual. Could you get back to me asap if you’re interested, providing full detailsof supplier, point of delivery, collection date.

Best

Jon Fletching

Vandam Transport Operations

(ii)

Read the reply e-mail and the SMS that Xavier receives from his boss below.

SMS:

Xav. Cotatn Vdm tpt bcp trop cher. Essayé BC à ancien tarif +1%. Aprè tt on è 2 bon client !

Now write the e-mail Xavier sends to Jon Fletching.

10.3.03TO : VANDAM TRANSPORTFRM : DANTON SERVICES FRET

ATTN : JON FLETCHINGRE : RATE REQUEST

ONE TRACTOR + TRAILER L 8.6 X W 2.4 H 3.0 WT 1400 KGS. PLS QTEHAULAGE RATE SUPPLIERS IN PAU CIP HAMBURG; PREVIOUS QTEOF € 1,600 (16.9.02) IS PROBABLY OUT OF DATE; PLS ADVISESOONEST IF YOU CAN ARRANGE.REGARDSXAVIER LEBOIS.





OFPPT/DRIF 28

2.8 (i)

z European express freight agencies| European express freight container depots

Refer to the map and find the different places where European Express Freight have their ownor associated agencies. Choose places from the list below. (You will not need all those in thelist)

Naples Warsaw Le Havre Paris

Barcelona Antwerp Edinburgh StockholmLyons Luxemburg Copenhagen Marseille

Venice Madrid Lisbon Genova

Vienna Cairo Belgrade Genoa Athens

Zurich London Belfast Dublin

Toulouse Moscow Amsterdam Brussels

Olso Helsinki Trieste Rotterdam

Manchester Frankfurt Hamburg





OFPPT/DRIF 29

28 (ii)

Refer to the map 2.9 (i) and write questions and answers about the agencies and depotsmarked on it.


Talking about agencies / depots

Can you tell me where the Dutch agency is ?It’s in Rotterdam.Is there an agency in Switzerland ?Yes, there’s one in Zurich.How many agencies / container depots are there in Germany ?There are two agencies and a container depot.

Talking about distances

How far is it from Paris to Stockholm ?It’s 1,549 kms.How far is it from the facory to the groupage centre ?It’s about 250 kms.How far is it from the pick-up to delivery point ?

Let’s see. That’s about 550 kms.





OFPPT/DRIF 30

2.8 (iii)

First listen to the dialogue before reading it. Then listen and read it again.

A : European Express Freight. Can I help you ?

B : Yes, I’m ringing about some goods I want to send from Toulouse to Lisbon by

container lorry. Can you do that for us ?

A : Yes, of course. We have a container depot near Toulouse, so the goods can be

stuffed there.

B : How far is the depot from the main railway station ? You see the goods are coming by rail.

A : Well, it’s about 10 kms., but we can arrange to pick up the goods for you, and take

them to the depot.

B : That’s fine – now and how far is it from Toulouse to Lisbon – your rates are per

kilometre, aren’t they ?

A : That’s right – they generally depend on the weight and the distance. It’s about

1,100 kms I think. I’ll check for you if you like.

B : No it’s alright – you can give us a detailed quotation when you’ve got all the

necessary information.

2.8 (iv)

Comprehension

1/ Where does the caller want to send the goods to and where from ?

2/ How far is it from the station to the container depot ?

3/ Is this a problem ?

4/ How far is it from the container depot to the delivery point ?





OFPPT/DRIF 31

UNIT THREE

Describing and comparing

3.1 Describing goods





OFPPT/DRIF 32

container, crate, bundle, drumsack/bag, bale, chest, barrel/cask case, roll, box

Match the words above with the pictures.





OFPPT/DRIF 33

3.1 (ii) Complete the following with the words from 3.1 (i)

a) A______________ of pipes. b) A______________ of chemicals.c) A______________ of cement.

d) A______________ of machine parts.e) A______________ of paper.f) A______________ of bananas.g) A______________ of wine.h) A______________ of bottles.i) A______________ of cotton.

j) A______________ of tea.k) A______________ of video equipement.

3.2 Listening

Listen to the mini-dialogues and note down the type of goods to be transported.Then decide which type of trailer can be used in each case.

Type of goods Type of trailer

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.





OFPPT/DRIF 34





OFPPT/DRIF 35

3.3 Read the following text :

(i) Now write the English equivalents to the following :

contreplaquéacier

PACKING MATERIALSA whole range of packing materials is available to the packing expert. There are the

traditional materials wood, metal, glass, paper, cardboard, and textiles (jute, canvas,netting, etc.), and for some time now foam materials belonging to the polyurethane,

polyethylene, and polystyrol groups. This multitude of materials permits the mostdiffering approaches to packing, and often results in significant savings of time andmoney.

The following list offers a general overview of the newer and traditional materials for air cargo packing in use today :

MATERIALS FOR OUTER PACKING (FOR PALLETS, CRATES, ETC.)

Wood : light woods, plywood.Molded compounds : fiberboard, chipboard, fiber (particularly suitable for use incombination with wood).Cartons : solid cardboard in various grades up to bitumen-coated board, corrugatedcardboard (single to quadruple corrugations in variuos structures), cardboardhoneycomb, full-walled board capable of being folded across corrugation.Containers for liquids : light metals, plastics, glass, corrugated cardboard with interior

plastic coating.Paper bags : paper with high tensile strength, interior coated with PVC, polyester or

polyethylene.Fruit crates : corrugated cardboard with plastic trays, light wood, polystyrol.

Barrels and stackable containers : plastic, sheet metal, tin, steel, fiber, cardboard.Plastic wrapping : PVC or polyethylene sheeting (or wrapping unpacked machine).

BRACING AND PADDING MATERIALS(in some cases also insulation).Plastics : polyether and polyester, polyurethane cut pieces and foamed shapes.Air : air cushions and cellular air plastics film.Combinations : sandwiches of various combinations of polystyrene, polyethylene,

polyester, corrugated board.Bottle jackets : specially stamped, expandable paper structures, straw jackets,

polystyrene and other foam plastic jackets.

The secret of good packing lies in the use of materials specifically suited to outer container construction and bracing and padding structures for purposes of pressureequalization. Efficient use of materials presupposes exact knowledge of their

properties and the stresses they are called on to withstand.





OFPPT/DRIF 36

carton ondulétoiletôlecarton bituminé

panneau de particules

jute panneau de fibreverrefer blanc

papier

3.3 (ii) Vocabulary

Write the meaning of the following words or expressions in the text 3.3.(i). You may write themeaning in French.

Packing materialsrange

packingfoamsavings of time and moneyavailable

belong toresult infollowing

Materials for outer containerssuitablegradedoubletriplequadrupletraystackable

Bracing and wrapping bracing

paddingfoamair cushionexpandablesuited toefficient

3.4 Describing packing materials

Below is a list of expessions and words to describe the different means of packing goods.

Look at the list and complete the chart of advantages and disadvantages of the different packing materials. The same word or expression can be used more than once.





OFPPT/DRIF 37

cheap easily made corrosiveheavy expensive easily stackabledifficult to dispose of re-usable capable of rotting

easily peforated light water tightheavy solid capable of being contaminatedrelatively expensive very cheap easy to dispose of air tight flammable difficult to dispose of re-use impossible bulky light-sensitivenot damp-proof easy to store (flat) versatilenot shock-proof very fragile

3.4 cont.

PackingMaterials

Examples Advantages Disadvantages

GlassBottlesFlacons

Cardboard Cartons

Paper BagsSacks

Plastic

BagsSacksBottlesRigid, semi-rigidContainersDrums

Metal

ContainersPressurized flaconsDrumsBarrelsCases

Wood

CasesPalletsCrates

3.5 Comparing

(i)





OFPPT/DRIF 38

(ii) Pairwork

Make a list of ten sorts of goods (machinery, perishables, etc.) to be transported and different

methods of transport and destinations. Then write comparative sentences like in the example below.

A : I have a consignment of wine to send to the USA. Which is the cheapest

means of tranport ?

B : Well, it depends on the quantity – but probably the cheapest is by ship. Air

freight is of course much faster but it’s considerably more expensive.

A : And what about packing ? Would you recommend cardboard cartons or

plastic or wooden crates ?

B : Well, cartons are ligther and easier to dispose of but they are not easily

stackable. I think it would be better to …

Now you go on with your examples …


Cardboard is (much) easier to dispose of than plastic.

Metal is easier to stack than cardboardmore easily stackable

Which is better and cheaper ? Metal or wood ?

Which would you recommend ? Paper or plastic sacks ?

I’d recommend paper sacks because they’re cheaper.

fastest …heaviest …

Which is the most difficult to dispose of ? best packing material for … ?





OFPPT/DRIF 39

3.5 (iii) Read the following advertisment :

Now you try write an advertisement for your company and the services it offers.





OFPPT/DRIF 40

3.6 (i) International Marking Symbols

Can you match the marking symbols with the appropriate instructions ?

Centre of gravity, Fragile Handle with care, Use no hooks, Corrosive, Keep dry, Radioactive,This way up, Sling here, Keep away from heat, Flammable liquid, Flammable solid,

Poisonous gas, Heavier this end, Gross weight of package.





OFPPT/DRIF 41

3.6 (ii) Transporting Dangerous Goods

What does IMDG stand for ?

Draw a line matching the categories of dangerous goods and the specific type of good :

1 Explosives ------------------------------------------A fireworks, flares, toy gun caps,ammunition

2 Gases - compressed, liquified or B ether, peroxidesdissolved under pressure.

3 Flammable liquid C viruses, bacteria4-1 Flammable solids D aerosols, gas cylinders, lighter refills,

liquid nitrogen4-2 Spontaneously combustible E acids, mercury thermometers, wet cell

substances batteries4-3 Substances which emit flammable F arsenic, cyanide, weedkiller

gases upon contact with water 5-1 Oxydizing substances G magnetic materials, dry ice5-2 Organic peroxides H radioisotopes, radioactive waste6-1 Poisonous substances I paint thinners, solvents6-2 Infectious substances J firelighters7 Radio-active substances K phosphorus8 Corrosive materials L (liquid) oxygen9 Various hazardous substances not M sodium

covered by above





OFPPT/DRIF 42

3.7 Authorization

(i) Look at the pictures and try to imagine some dialogues like the examples below :

A : Can you arrange road haulage for goods weighing 20 tons ?

B : Well, yes, but they will have to go on 2 lorries as we’re not authorized to

carry more than 13 tons on each lorry.

A : Oh I see … Well …

A : I’ve got a consignment of fish and cheese to send. Can we them in the same

container ?

B : No, I’m sorry, you’re not allowed to put them together because of the risk of

contamination.

A : Oh I see … Well …

Now you write similar short dialogues using the pictures on the following page.





OFPPT/DRIF 43





OFPPT/DRIF 44

UNIT FOUR

Consolidation

4.1 Reading comprehension

Packing for door-to-door.

Put the words below in their correct place in the text :

Before a_________ is packed, all possible _____________en route must be known, eg,temperature, humidity, vibrations, etc. Of course, the entire ______________must beconsidered, not just the _____________from airport to airport.Let us follow a typical air_____________ item from manufacturing site to _________ .

1/ ___________ at the manufacturing site. Road or______________ transport to theairport.2/ Transport from the cargo terminal loading ramp to the export ___ _______

__________ or loading into a container (ULD).3/ Transportation by special vehicule and loading equipment over the tarmac to _____

4/ Actual air transport. (Today’s jet aircraft produce minimal shocks and vibration.Cargo hold-on____________remain constant)5/ Unloading and temporary __________in the transit warehouse of the intermediateairport, at times under entirely different climatic conditions from those encountered at the

point of _________________such as high levels of humidity and temperature extremes.These climatic conditions must be taken into account for intermediate_____________aswell.6/ ______________ into aircraft for he next part of the journey.7/ Air tansport from intermediate stop to the airport of_______________ .8/ ___________ at the destination airport. Moving the goods through __________tothe import warehouse.____________to the forwarding agent.9/ Road and rail ____________ to consignee, possibly under difficult conditions.

destination unloading customsshipment route deliveryhazards cargo transportationourney consignee

loading warehouse palletizing aircrafttemperaturesstorage departure

stops reloading





OFPPT/DRIF 45

4.2 Listening

Listen to the following conversation between customers and Transworld Freight and complete

the missing information in the chart below :

Goods N° & type of

packagesrequirements

IncotermWeight/Volume

DestinationDelivery

DateSpecial

Cauliflowers 5 crates

EXS Bergen

1 case

Montreal

Toxic waste

middle of September





OFPPT/DRIF 46

4.3

Use the following message and write a telephone conversation using the same information :

Now you write some messages that might follow the telephone conversation.

To :From :Message :

To :From :Message :

4.4 Choose the correct answer :

e.g. 1/ Hello. Is that extension 245 ?a) Here is Mike Baker.

b) This is Mike Baker.c) I am Mike Baker.

2/ Could you put me througha) Claudia Belleti ?

b) at Claudia Belleti ?c) to Claudia Belleti ?

3/ Yours faithfullya) Mr. Dupont Richard.

b) Mr. Richard Dupont.c) Richard.

4/ Hold on pleasea) I’ll check that information for you.

b) I check that information for you.

c) I am checking that information for you.

To : Brigitte (Imports)

From : Hans Gräber (Henkel Union, Munich)49.6135.75288

Message : Consignment of beer (30 barrels)Incoterm : FRCGross weight : 50 kilos/barrelDestination : Paris (road haulage - 950 kms/by opentop van)Delivery date : next wk.Future contact: will be in touch ASAP with further details.





OFPPT/DRIF 47

5/ Can you ask hima) to ring me back ?

b) ring back me ?c) ring me back ?

6/ We look forward toa) hear from you soon. b) hearing you soon.c) hearing from you soon.

7/ a) Send kindly b) Send pleasec) Kindly senddetails by return.

8/ The container terminal is

a) 5 kms of the port. b) 5 kms from the port.c) at 5 kms from the port.

9/ The freight rate to be applied dependsa) on the volume.

b) of the volume.c) the volume.

10/ A crate of a) cement

b) flowers.c) fruit.

11/ For horses, you’ll need aa) livestock trailer.

b) platform trailer.c) dumptrailer.

12/ Transporting goods by air isa) faster as by sea.

b) more fast than by sea.c) faster than by sea.

13/ a) We are not allow. b) We are not allowed.c) We not authorized.to pack those goods together

14/ The goods are packed ina) wooden cases.

b) wood cases.

c) wooden bales.





OFPPT/DRIF 48

ALL FIXED UP

Unit one Talking about schedules and frequency

Unit two Dealing with complex enquiries

Unit three Talking about recent activities

Unit four Dealing with changes

Unit five Talking about possibilities

Unit six Consolidation





OFPPT/DRIF 49

UNIT ONETalking about schedules and frequency

1.1 Talking about schedules and frequency

(i) Dialogue

A : Air Freight. Can I help you ?

B : Yes. I’m ringing you from Copenhagen about a consignment of goods that

I’d like to have airfreighted from Paris to here.

A : I see. What exactly do you want to know ?

B : Well, first of all, is there a regular service ?

A : Yes, indeed. There’s a regular direct service and another via Frankfurt.

B : Right. How often does the direct service run ?

A : It’s a twice-weekly service, whereas via Frankfurt it’s every other day.

B : Hmm. Twice a week. Which days ?

A : Mondays and Thursdays at 11.45 a.m.

B : The direct flight takes 1 ½ hours, doesn’t it ? But what about via Frankfurt,

how long does it take ?

A : It’s a same day service too, but the goods won’t arrive until early evening.

B : Well, I’ve got all the information I need for the moment. I’ll be in touch

again as soon as I know the definite dates.

A : Right ! That’s fine, but please remember that we must have 48 hours notice

in order to make out the necessary documents.

B : I see. Thank you very much for your help. Goodbye.





OFPPT/DRIF 50

COMPREHENSION

1/ What does the caller want to do with the goods ?

2/ What sort of services are there ?

3/ How often and which days ?

4/ When will the goods reach their destination ?

5/ Does the caller make a firm booking ?

6/ What does tha agent remind the caller to do and why ?

(ii) Put the words below into the correct order to form a question about schedules

e.g. : There is regular service a Copenhagen to ?Is there a regular service to Copenhagen ?

1/ does direct how service the often run ?

2/ take journey long the how does ?

3/ sail does the when ship ?

4/ train when the does leave ?5/ far from Paris it Copenhagen how is to ?

6/ time arrive does what the flight ?

7/ estimated what the is time departure of ?

8/ time is arrival estimated what the of ?

Can you think of any other questions to ask or that someone could ask you aboutschedules ?





OFPPT/DRIF 51

1.2

(i) Complete the table below :

daily = every day

weekly = every _____________

fornightly = _____________

_____________ = _____________month

_____________ = every year

(ii) Translate the following into English :

(1) (2)

a) tous les deux jours _________________________

b) deux fois par semaine _________________________

c) tous les mardis _________________________

d) du lundi au vendredi _________________________

e) tous les trois mois _________________________

f) une fois tous les quinze jours _________________________

g) trois fois par an _________________________





OFPPT/DRIF 52

1.3 Use the following schedules to ask questions about :

times of departure / arrival, duration, frequency of trips, dates of departure / arrival

BY AIR

BY SEA

Vessel/voyage No. Hamburg BremenRotter-

damLe Havre

S’ Hamp-ton

Jeddah TokyoHongKong

Rossy Anne 402

London King 403

Tokyo Queen 491

Hambourg 473express

Saint John 482

Kowloon Bay 467

4/1

8/1

10/1

9/1

14/1

17/1

5/1

11/1

12/1

7/1

10/1

12/1

14/1

15/1

18/1

8/1

13/1

15/1

16/1

19/1

9/1

12/1

15/1

16/1

17/1

20/1

19/1

25/1

26/1

31/1

9/2

16/2

13/2

2/2

12/2

This schedule is subject to changes, individual postponents and cancellations without notice.

FROM LONDONDeparture Arrival

To : Quimper 30.10/25.03 09.25 12.45 DB022 Mon-Frivia Brest

Brussels 30.10/25.03 08.05 10.00 BE374 Mon-Fri29.10/24.03 10.05 12.00 BE376 Daily

28.10/23.03 16.00 18.00 BE375 Mon-Fri

Madrid 30.10/25.03 08.30 11.40 BE345 Mon Frivia Paris 30.10/24.03 16.15 19.45 BE343 Mon-Fri

+ Sun

Paris 30.10/25.03 05.40 07.40 B4623 Daily30.10/25.03 09.30 11.30 BE392 Mon-Wed30.10/25.03 21.00 23.00 BE749 Tu Th Sa





OFPPT/DRIF 53

1.4 Read the following e-mail :

Now write the reply to the e-mail above :


(i)

Customers phone you for information. Answer their questions using the ideas below.

[email protected] [email protected]

Re : Consignmt no. 267

Hello,We need to ship 200 tons of cotton from Lyons to Bremen. Could you let us have asap

by mail full details with date of sailing plus port of loading. Is is quicker by road or rail?

We’d appreciate a quick reply. Many thanks

RegardsJean Racine


The goods won’t arrive until the early evening.

The flight will leave on 10th December.





OFPPT/DRIF 54

e.g. 1/ When will the goods arrive ?not / arrive / tomorrow eveningThey won’t arrive until tomorrow evening.

2/ When will the ship leave ?

leave / on 6th AugustIt’ll leave on 6th August.

Now you try :

1/ not / arrive / tomorrow evening

2/ leave / on 6th August

3/ release / B.L. / after loading

4/ no be ready / tomorrow morning

5/ send / tomorrow afternoon6/ not / berth / midnight

7/ take place / 24 hours before train / leave

8/ of course / arrive / on time !

(ii)

Answer the customer’s question using the ideas below :

e.g. : 1/ When can you make out the documents ?I’ll make them out as soon as I’ve got all the necessary information.

1/ I / make out / as soon as / have / necessary information.

2/ We / load / as soon as / train / arrive.

3/ I / ring back / as soon as / ship owner / confirm / special rate.

4/ We / ship / as soon as / there / be space / on ferry.

5/ I / ask / phone / as soon as / he / come in.

6/ We / provide / as soon as / there / be / one free.

7/ We / clear / as soon as / boat / berth.

8/ We / repair / as soon as / we receive / surveyor’s report.


“I’ll ring you as soon as I know the definite dates.”





OFPPT/DRIF 55

UNIT TWO

Dealing with complex enquiries

2.1 (i) Read the letter of enquiry below :

GENERAL CONTAINER LTD.

Av.LeclercMarseille

Mr. Jean Cousin, 7th July 20--Universal Instruments,Via Maria,

MILAN

Tel : 350 21076E-mail : [email protected]

Dear Mr. Cousin,

Thank you very much for your enquiry of 25th June, concerning a shipment of scientificequipment from Marseilles to Durban.

Please find enclosed details of our standard rates, shipping schedules and documents

necessary for transportation.

Depending on the exact weight and volume of your consignment, we can arrange for either a full container load (FCL) or less than a container load (LCL), and as an indication, themaximum pay load for a 20’ x 8’ x 8’ container is approximately 18,000 kgs.

We would be pleased to arrange a door-to-door service, in which case the goods will be picked up at the seller’s premises and delivered where you require them in South Africa.You may, however, prefer to arrange pre- and post-carriage yourself. In either case youshould fill in the enclosed Shipping instructions and return them to us by 1st September,which is the closing date for the next sailing from Marseilles. The vessel, the SS Aurora,sails on 5th September and will arrive in Durban on 10th October.

If you need any further information concerning tariffs (we can offer reduced rates for regular shipment), insurance or packing requirement etc., please do not hesitate to contactus.

Looking forward to hearing from you soon,

Yours sincerely,

Ms. J.M Davis,Booking Department.





OFPPT/DRIF 56

(ii)

Letter

You have just received an enquiry from a chemical company in Sweden about the possibilityof arranging transport, customs formalities, etc. for goods coming from Sweden by sea androad / rail to various destinations in France. Write back to the company making reference totheir letter, your enclosures requesting further details, and offering assistance (see above).You represent a forwarding agent or carrier.

(iii) Refer to the letter 2.1 (i)

E-mail

Ms. Davis decides to send Mr. Cousin an e-mail in reply to his enquiry instead of sending aletter. Write the e-mail including the following elements :reference to his enquirydetails of next possible sailing

standard rates + shipping instructions from (by air-mail today)FCL / LCL (weight / volume)

pre- and post-carriage possibilities

closing datereply needed (urgent)


Thanking / Reference to letter / phone call etc.

Thank you very much for your enquiry of 25th JuneWith reference to your letter of …Following our telephone conversation of this morning ...

Enclosures

Please find enclosed details of ...We enclose herewith all relevant information concerning ...

Requesting

You should fill in the enclosed form ...Would you please indicate ….We would be grateful if you would …Kindly let us know by return …

Offering assistance

We would be pleased to …glad

Please do not hesitate to contact us for further details.





OFPPT/DRIF 57

2.2 (i) SHIPPING INSTRUCTIONS

TO GENERAL CONTAINERS LTD. VesselSS Aurora

Voyage n°234

Date5/9/03

Shipper :UNIVERSAL INSTRUMENTSVIA MARIAMILAN Tel. :

Port of loading : Marseille

Inland Depot

Consignee :Jan SMUTS SAWitbank Transvaal S. Africa Tel.:

Port of unloading : Durban

Inland Depot

Notify address :

As consignee above Tel.:Pre-carriage :

Merchant’s haulage Carrier’s haulage

Inland Transport (for containers and Ro-Ro traffic)

Road

Rail

Road / Rail

Post-carriage :Merchant’s haulage Carrier’s haulage

Marks / numbers Number and kind of packages

Description of Goods

Grossweight

Cube (m3)

DPA 4705/1-5 5 boxes Precisionscientificequipment

565 kgs 0.520 m3 per box

(Please indicate hazard class, UN no., flashpoint °C, etc of Dangerous Goods)

cover for £Insurance

do not cover

Value40.000 FF Dimensions

Charges payable by Shipper : S Consignee : C

Collection ex works Foreign customs clearance dutiesFOB charges Transport insurance

Consular documents / certs of originDelivery to domicile Signature of shipper or his agent Date





OFPPT/DRIF 58

2.3 (i) Dialogue

Jan Davis from General Containers phones Mr.Cousin.

A : Is that you Mr. Cousin ? B : Yes, speaking. A : This is Jan Davis from General Containers. B : Ah yes.

A : l've just received the shipping instructions for your consignment from

Marseilles to Durban. We've already made out part of the booking form but

there are a few things l'd like to check with you.

B : Of course.

A : Well, first of all, can you tell me the name of your forwarding agent please, if you've got one ?

B : Well, I haven’t actually. Perhaps you can recommend one ?

A : We often work with Canilotti in Marseilles. They're very efficient.

B : That's fine. Thanks. 1'll get in touch with them.

A : Good. Now you want the goods to go from Marseilles to Durban, but you

haven't indicated if you will arrange pre- and post-carriage. We can offer

door-to-door service as 1 mentioned in my letter.

B : Yes, I know, but for the moment I haven’t decided yet. I have asked for

quotations from several hauliers and from the railways and l'll e-mail you as soon as I can, probably tomorrow.

A : Well, tomorrow at the very latest, as the closing date for shipment is

September I st and we must have time to arrange for a container to pick-up the

goods if necessary.

B : Don't worry, 1'll e-mail you tomorrow without fail to confirm exactly if I want

land transport to be arranged or not.

A : Fine, another thing. You haven’t indicated the exact dimensions and that's

important for us to calculate the amount of space neede. Can you confirm by e-

mail tomorrow too please ? B : Yes, of course.

A : That's all right. Oh, and finally - what exactly do you mean by "boxes" under

the description of goods ? Is that "cartons", "wooden cases" or what ?

B : No, no, it's cartons - cardboard, definitely not wood.

A : Right. That's all then. I'll avait for your e-mail before making a firm booking.

B : Thanks for ringing.

A : Bye.





OFPPT/DRIF 59

(ii) Note down what you hear about the following

- shipping instructions- form- check

- name- efficient- pre- post-carriage- quotations- closingdate container - dimensions space- boxes- wood- booking

2.4 (i)


‘d likeYou the good to go from Marseille to Durban.

want

He needs the ship to call in at Bordeaux.

Would he prefer pre-carriage to be arranged too ?

We don’t require these forms to be endorsed.

(ii) Write down the corresponding questions to these answers.

e.g. : How does he want his goods to be transported ? He wants them to be air-freighted.

Now you gon on :

1 When...? They require the container to be returned to them within 5 days.

2 Where ... from ? He wants the goods to be collected from his warehouse.

3 Why ... ? They'd prefer them to go by rail because it's much cheaper.

4 How ... ? I want it to be marked ECP 102.

5 How often ... ? We'd like the account to be settled quarterly.

6 Who ... ? He wants you to notify a Mr. Baxter of CPC Ltd.

7 Which ... at ? We require them to be unloaded at Boston.

8 How many … ? They need 10 X 20’ containers to be shipped to the Far East.





OFPPT/DRIF 60

2.5 (i)


I’ve just received the shipping instructions

I haven’t decided yet.

Have you asked for different quotations ?

(ii)

A B

e. g. make ... booking ? Yes ... just

A : Have you made a firm booking yet ?

B : Yes, I've just made one.

Now you continue - you will find a list of irregular verbs at the back of the book for reference.

A B

1 make out ... B/L not ... yet

2 ring back ... driver already

3 speak ... driver just

4 collect ... goods not ... yet

5 telex ... freight rates already

6 let ... customer know ... new ETA not ... yet

7 pick ... up ... customs form just

8 fill ... in ... AWB not ... yet

9 check ... weight,volume ... goods already

10 send … telex … air freight agent just





OFPPT/DRIF 61

2.6 (i)


There are just a few things I'd like to check with you.

Can you tell me the name of ... ?

Can you confirm by e-mail, tomorrow at the very latest ?

decided yet.Don't worry, for the moment I haven't

got the details.

I'll telex you tomorrow, without fail to confirm.

What exactly do you mean by "boxes"?

Use the above expressions in the following mini-dialogues.

(ii)

1 Phone Mr. Jones (PAC Ltd) to check the name of the person to notify and thetotal weight of the goods. He hasn't got the information but promises to send

confirmation the next day.

2 Phone Jane (ext. 210) (International Freight Forwarders) to check the exactmeaning of "perishables" (fruit ? meat ?) and if special temperature requiredduring transport. She promises to phone back that afternoon with the necessarydetails.

3 Phone James Benton (ALC Lines) to check ETA Le Havre of vessel M/VMathilda from Rotterdam. He promises to e-mail the answer first thing tomorrow.

4 Phone Sylvia Thompson (Sea Cargo Services), ext. 523. She's not there. Leave amessage - re. Incoterm for consignment AZZ103 CFR or OF Hong Kong ?

5 Phone _______________ ( _________ ) Ex. ________ to check (1) _______

___________(2) ___________ S/he promises to telex / phone _________.

6 Phone _______________ ( _________ ) Ex. ________ to check (1) _______

___________(2) ___________ S/he promises to telex / phone _________.





OFPPT/DRIF 62

2.7 Listening

Listen to the description of different transport documents and try to fill in the blanks :

A standard shipping note

Is used by the ______________________in port and container _____________to control and organisegoods arriving from exporters. It contains details of the nature,_____________, volume, etc. of thegoods, the name of the ___________________________ and / or exporter, _________ _____ _____ ____________, details of who is responsible for paying _______ _____, transit information whereapplicable, haulier's ___________and ___________ reference numbers.

A shipping instructions form

Is ____________ by freight forwarders or shipping agents for exporters to complete when they have ________________freight space (air or sea). It contains details of the nature, weight, volume, etc. of the goods, the names of the freight forwarders, ___________, shipper, etc. For _____________________, this document also includes details of ______ ______ _____ _____________ of which can be arranged by the samecompany. It enables the carrier to _____ _____________ consignments from different shippers into one container going to the samedestination. It is also known as a _____________ ______ .

A bill of lading

has __ _____ _____________ . Firstly, it is a __________ for goods __________by the shippingcompanyor its agent when the ___________is delivered to the _______ container base endorsed"received", or the ship, ___________ "shipped on board for shipment". If the goods are in good order

and condition the B/L is ________________and when certain exceptions (for ___________ or ___________ items) are made it is known as dirty.Secondly, it acts as a contract of ___________ between the shipper and the shipping line.Thirdly, theB/L is a document of ___________, and ___________ of the goods will only be made to the personholding an original bill. Bills of lading are often used to enable ___________ via a bank by ___________ ___________. A ___________ B/L is one that indicates that more than one shippingline is transporting the goods and it is ___________ by the first carrier. A ___________ or house-billis one issued by a forwarder to the different shippers, as a receipt for goods, while the original B/L is ___________ to enable the forwarder to ___________ the ___________ shipment. Other documentsthat are both __________ for goods and transport contracts between the shipper and ___________ arean _______ ___________ a _______ note (for road haulage) and a _______ note for deliveries byrail.

A commercial invoice

contains details of the goods and their ______ and origin and is used by exporters, importers, their ___________ banks, receiving agents at the point of ___________, and customs authorities tocalculate ______ ______ and enable _____________ .

A ________________ Invoice or certificate of origin

is sometimes ______________ and can be obtained from Chambers of Commerce. Some countriesrequire ________________ invoices, which are signed by an official of the relevant ____________of the country to receive the goods.





OFPPT/DRIF 63

2.8 Making out a Bill of Lading

Look at the list below and find the equivalent terms in English of the Bill of lading and notethem down :

e.g. : Poids brut gross weight

marques et numéros ______________________ nombres d'originaux du connaissement ______________________ chargeur ______________________

voir la suite au verso ______________________ navire principal ______________________ volume m3 ______________________ déclaration ci-dessus faite par le chargeur ______________________ les marchandises seront réexpédiées ______________________ destinataire ______________________ les marchandises logées en conteneurs ______________________ nombre et genre des colis ______________________

pré-transport par ______________________

transitaire au poste de chargement ______________________ à l'ordre de ______________________ fret et frais ______________________ lieu d'émission ______________________

port de chargement ______________________ port de déchargement ______________________ dûment endossé ______________________ arrivée à notifier à ______________________ applicable seulement quand ce document ______________________ est utilisé comme un connaissement direct ______________________ lieu de réception ______________________ fret payable d'avance ______________________ fret payable à destination ______________________ destination finale ______________________ conteneurs en pontée ______________________ si X est indiqué ci-dessus ______________________





OFPPT/DRIF 64

UNIT THREE

Talking about recent activities

3.1 Listening

(i) Listen to the message Susan Bailey left for Jacques and note down what is said

about the following :

- yesterday- Birmingham- Ron Jones- there- weeks- colleagues- documents

(ii) Look at the following examples and then find the appropriate questions

e.g. We got your instructions (yesterday).When did you get our instructions ?

We sent (the shipping details) off last week.What did you send off last week ?

Now you go on :

a) They made out (the bills of lading) this morning.

b) Christian rang you this morning (about the dangerous goods).

c) We took delivery of (5) consignments from the USA on Monday.

d) The shipowner let me know the answer (this moring).

e) We stripped their container at the depot (because those were the instructions).

f) We called (our agent in Hong Kong) about the ETA.

g) The consignor packed his goods (in large crates).

h) Garry ot your e-mail (an hour ago).





OFPPT/DRIF 65

i) The goods came (250 kms) by rail.

j) The service to the Far East ran (once a month).

3.1 (iii) Making questions

Make a list of questions by matching each question word with one of the verbs :

Question word Verb

When transportWhere what sendWhy costHow long pick up

How far flyHow often cancelHow many fill inHo muchHow long ago arrive

collect

Finished ? Now ask each other your questions !

(iv) Try and make up sentences using the verbs below. Try and use a verb from each

section in every sentence

e.g. : Yesterday, I filled out some documents and then I enquired about space for aconsignment of goods for Senegal

Yesterday I / they :

fill out receive send off pick up confirm ring upload

and then I / they

make out check enquiredeliver unload take

airfreight





OFPPT/DRIF 66

(v) Fluency exercise

The line is bad and you don't understand everything. Ask the necessary question to obtain the

missing information.

e.g. : A : They picked up the goods on …B : Sorry, when did they pick them up ?

3.2 (i) Dialogue 1

A : Have you rung the airline company about the freight rates ?

B : Yes, I have. I rang them this morning and they were very helpful. They'll phone back as

soon as they have the details.

A : Oh good. Thanks very much

(ii) Dialogue 2

A : We haven't received your booking form yet and I'm afraid we can't complete the Bill

of lading until we have it.

B : That's very strange. I sent it off two or three days ago.

A : Well, look. It's rather urgent so perhaps you can send it by fax, by this afternoon at the

latest.

B : Yes, of course. Could you just give me your fax number again ?

Dialogue 1

Listen for a question and its answer.

Dialogue 2

1) Why did the agent ring the customer ?

2) Why was the customer surprised ?

3 )What did the agent ask the customer to do ?





OFPPT/DRIF 67

3.3 (i)


A : Have you rung the airport yet ?

B : Yes, I have. I rang them this morning.

A : We haven't received your booking form yet !

B : That's very strange. I sent it off yesterday

2 days ago.

(ii) Write questions and answers based on the information given

A B

e.g. : send off … documents ? Yes … Yesterday afternoon

A : Have you sent off the documents yet ?B : Yes, I have. I sent them off yesterday afternoon.

Now you continue :

A B

1 Collect ... goods ? Yes ... at lunchtime

2 Ring back ... consignee ? Yes ... this morning

3 Ship ... leave on time ? No ... leave late

4 Receive ... customs clearance ? No ... not yet5 Driver ... get in touch with you

this morning ? Yes ... first thing

6 Check ... B/Ls ? Yes ... yesterday afternoon

7 Pick up ... the container yesterdayafternoon ? Yes

8 Make out ... air waybills ? Just

9 Have confirmation … weight of goods ? Yes … on Tuesday

10 Arrange … transshipment ? Not yet.





OFPPT/DRIF 68


Answer the customer's questions using the words below :e.g. : 1/ A : Have they sent the invoices yet ?

Yes / send / them / yesterday.

B : Yes, they sent them yesterday.

2/ A : Have you made out the document yet ? No

B : No, I haven't.

1/ Yes / send / yesterday.

2/ No.

3/ Yes / load / this morning.

4/ No.

5/ Yes / speak / half an hour ago.

6/ Yes / be on phone / this morning.

7/ No.

8/ Yes / finish / at 10 a.m.

3.5 Some of the verbs below are incorrect. Can you correct them ?

1/ We have received your Bill of Lading last week, but we haven't received the Certificateof origin yet.

2/ Your goods arrived yesterday, on flight no. BA 679. Please collect.

3/ We advise you that the MV Minerva has docked 2 days ago and that customs havealready cleared the goods. The consignee didn't pick up the goods yet. Please contact him

as soon as possible.4/ The lorry carrying 82 cotton bales has arrived today, 17th April, in Antwerp.

5/ Our clients have accepted your proposed rates. We will confirm firm booking as soon as possible.

6/ We sent off the documents last Tuesday.

7/ We didn't complete the booking form yet because we haven't received all the necessaryinformation about the cargo.

8/ They just finished loading on the MV Spanish Queen. The ETD is 12.00.





OFPPT/DRIF 69

3.6

Dialogue 1

A : Hello! This is Transworld Hauliers. I believe you're expecting a lorry load of cheese to

arrive this afternoon.

B : That's right. Is something wrong ?

A : Well, I've just had a call from the lorry driver. He's been waiting to cross the border for

the last 2 hours but there seems to be a hold up at customs.

B : Any idea when he's likely to arrive ?

A : No, but don't worry, he's promised to call me as soon as he's through customs and I'll let you know.

B : Right. Thanks very much.

COMPREHENSION

Listen to the dialogue and mark the sentences True or False

1/ The lorry driver has just crossed the border.2/ There was a delay at customs.

3/ The driver promised to call back when he reached his destination.

Dialogue 2

A : We've been expecting the consular invoice for consignment number BAC 11023 Bill of

lading no. 07B to arrive since last Tuesday and I'm afraid we still haven't received it.

We really must have it for customs clearance.

B : Yes, I'm sorry. I've been trying to get in touch with you about it. It seems there was a

problem at the consulate and so they didn't send it off until yesterday.

A : Hmm. I see. Well, as soon as you receive it can you send it by fax ?

B : Yes, of course. I'm really sorry for the inconvenience





OFPPT/DRIF 70

COMPREHENSION

Listen to the dialogue and mark the sentences True ou False.

1/ They were expecting the consular invoice last Tuesday, but it only arrived this morning.

2/ The consulate sent the invoice off yesterday.

3/ The consulate sent it off by fax

3.7 (i)

LLooook k aatt tthhiiss

He's been waiting to cross the border for two hours.

(He's still waiting - He hasn't crossed the border yet).

We've been expecting the consular invoice to arrive since Tuesday.

(They're still waiting (for) (it) - the invoice hasn't arrived yet).

They've been transporting containers ...

FOR SINCE

Twenty years 1960

..................... ................

..................... ................

..................... ................

..................... ................

..................... ................

..................... ................

..................... ................





OFPPT/DRIF 71

3.7 (ii) Exercise

Make one sentence from the 2 sentences in each example.

e. g. : The goods are on the quay. They unloaed them on Saturday.

The goods have been on the quay since Saturday.

1/ The driver arrived at customs at 10 o’clock.He’s still here.

2/ They started unloading at 12 o’clock.They’re still unloading and it’s now 1.30.

3/ We asked for confirmation last Tuesday.We haven't received it yet.

4/ We started our haulage company 10 years ago.We still transport goods by road.

5/ They started repairing the container at 11 o'clock.They haven't finished yet.

6/ The freight forwarder started filling out the Bill of Lading at 3 o'clock.It's now 3.30 p.m. and he hasn't finished.

7/ They started packing the goods half an hour ago.They're still packing them.

8/ The fog came down at 9 o'clock. All flights are grounded.

3.7 (iii) Translate into English

1/ Nous attendons une réponse à notre e-mail depuis trois jours.

2/ Nous sommes transporteurs routiers depuis plusieurs années.

3/ Ils déchargent le navire depuis ce matin.4/ Ils envoient des colis par avion toutes les semaines depuis des mois.

5/ Il est au téléphone depuis une demi-heure.

6/ Depuis combien de temps travaillez-vous au service import ?

7/ Depuis combien de temps les marchandises sont-elles sur le quai ?

8/ Depuis combien de temps l'avion attend-il pour atterrir





OFPPT/DRIF 72

3.8 Listening

Listen to the dialogue and make notes like this :

Job When Serge Someone else

1. make out documents yesterday X

2. ________________ ____________ ____________ ____________

3. ________________ ____________ ____________ ____________

________________

________________

4. ________________ ____________ ____________ ____________

________________

________________

5. ________________ ____________ ____________ ____________

________________

________________

6. ________________ ____________ ____________ ____________

3.9 (i)


He has made out the documents.

The documents have been made out.

Have they been sent off ?

He put the documents in the post yesterday.

The documents were put in the post yesterday.

Were they-put in the post yesterday ?





OFPPT/DRIF 73

3.9 (ii) Form a question in the passive using the words below :

e. g. : Inform / yet / consignee / about changed ETAHas the consignee been informed yet about the changed ETA ?

1/ Inform / yet / consignee / about changed ETA ?

2/ Check / air waybills / yesterday ?3/ Repair / yet / container ?4/ Give / lorry driver / all documents before leaving ?5/ Change / ETD ?6/ Delay / loading / yesterday ?7/ Confirm / yet / booking ?8/ Hand over / yet / documents / to the bank ?

3.9 (iii) Fluency exercise :

e. g. : Have the documents been sent off ?(yes / last week)

1/ Yes / last week.2/ Yes / just.3/ Yes / this morning.4/ Not … yet.5/ Yes / yesterday.6/ Yes / by fog.7/ Yes / this afternoon.8/ Not … yet.

3.10 Put the verbs in brackets ( ) in the correct tense.

1/ We are pleased to inform you that container no. INSEP/0623 (load) on MV RedKing. The ship (leave) at 12.00 this morning. ETA Alexandria 15th … Thenecessary documents (give) to Captain.Best regards.

2/ Urgent : lorry with consignment 02635 (stop) at Italian customs. (Check)documents before departure ? They (not coincide) with contents of lorry. Please

contact Senor Galliani. Tel no…….

3/ Your cases marked MAK/012MAK/013MAK/014

(unload) at 10 a.m. and (pick up already) by haulier company. Providing no problems they will arrive before 7 p.m.





OFPPT/DRIF 74

UNIT FOUR

Dealing with changes

4.1 (i) Read the following e-mail

COMPREHENSION

What’s changed and why ?

(ii)

Envoyer un e-mail à votre client Mr. Jones à Birmingham (UK) afin de lui expliquer que sesmarchandises en provenance de Bordeaux par avion vol Air France 672 auront du retard àcause d’une grève à l’aéroport de Paris Orly. Vous lui confirmerez l’heure de départ dès quevous la saurez.

Write a mini-dialogue between you and Mr. Jones to confirm the new arrival time.

Apologize for inconvenience.

PINER SA

Attn : Mr. ROCHESTER Frm :J-François Leroux

RE : ETA TOKYO EXPRESS 476 WVESSEL DELAYED DUE TO ENGINE TROUBLE

NEW ETA NOT KNOWN. WILL CONFIRM ASAPREGARDS J-FRANCOIS





OFPPT/DRIF 75

4.2 Dialogue

First listen to the dialogue before reading it. Then listen and read again.

(i) A road haulier phones a company in Norfolk.

A : Hello ! Norfolk United Steels. Can I help you ?

B : Yes. Can you put me through to the Import Department please ?

A : Yes, one moment please.

C : Hello, Willams. Import Department.

B : Hello. This is Gilles Richards from Routier Trans-Manche. I’m phoning about a lorry

load of goods you’re expecting from Rungis and which are due to come across on the 3

o’clock ferry from Boulogne to Dover.

C : Yes, that’s right. What’s the problem ?

B : Well, unfortunately the lorry has broken down and won’t reach Boulogne in time for the

ferry. I’m awfully sorry.

C : Oh dear, that is a nuisance. Can’t you put the goods on another lorry ? B : Well no, I’m afraid not. We haven’t an agency in the area. But I’m sure we can repair

the lorry so that it could get the 7 o’clock ferry. But of course it won’t arrive at your

factory until late in the evening.

C : I see. Well; that’ll have to do then.

B : Good, just one more thing. Will there be anyone to unload the goods ?

C : Well, providing they arrive before 10 p.m., yes. If not, I’m afraid the driver will have to

park up and wait until the morning.

B : Right. I’ll let him know. Well, that’s all. I really am sorry, but these things happen!

C : Yes. I suppose they do. Thank you for letting me know and if they are any other changes

perhaps you can ring me back. Goodbye.

B : Yes, of course. Goodbye.





OFPPT/DRIF 76

COMPREHENSION

Following the telephone call from the road hauliers, Mr. Williams of Norfolk United Steelsleft a message for the night foreman telling him about the conversation. Did he get the facts

right ?

(ii)

Imagine similar conversations to the one between Mr. Williams and the haulier.Use the situations below.

Write a mini-dialogue for each example.

1/ Goods from Rome. Lorry driver ill.

2/ Goods for Warsaw. Bad weather. All planes grounded.

3/ Goods for Barcelona. Train derailed.

4/ Goods for New-York. Dockers strike. Problems with unloading.

5/ Goods for Southampton. Delayed. Customs inspction.

6/ Goods for ________ . _____________ ____________.

To : John Turner, night foreman.Re : Delivery of goods from Rungis via Calais / Dover ferry (3 pm)

Lorry broken down. Hauliers will put goods on another lorry which will catch 9 pmferry. Goods won’t be here before early tomorrow morning. Please unload goodsand give driver a cup of tea and serve breakfast.

Regards Peter Williams.





OFPPT/DRIF 77

4.3 (i) Read the following e-mail :

Now listen to the dialogue

(ii) Dialogue (part 1)

Paul Deschamps rings ACL Ltd.

A : Hello. This is Paul Deschamps. I’d like to speak to Willheim Schmidt please.

B : Yes, speaking.

A : Hello. I’ve just received your e-mail concerning space for another case.

B : Ah yes. Can we send both at the same time ?

A : Well, I don’t think we can manage that. The flight’s completely full. The only

thing we can do is to book space on another flight.

B : Oh dear. When does the next plane leave ?

A : On the following day, but as you’ve left it a bit late, I’m not sure there’s likely

to be space available.

B : Well, look can you find out about that and let me know as soon as possible ?

A : Yes, of course.

COMPREHENSION

1 What is Paul Deschamps’s answer to Mr. Schmidt’s question about a second case ?

2 What does Mr. Dschamps suggest ?

3 Is this suggestion completely satisfactory ?

Attn : Paul Deschamps.

Frm : Willheim Schmidt.Re. : Cargo booking on Air France Flight n° 279 to Frankfurt.Would also like to book space for another case to leave on same flight. Is that possible ?Pls confirm if OK.Regards W. Schmidt.





OFPPT/DRIF 78

Dialogue (part 2)

Some time later.

A : Hello, Paul Deschamps again. You’re in luck. We’ve just had a cancellation,

so we can send both of your cases at the same time.

B : Oh good. I suppose you’ll need some details on the other case ?

A : Yse. Can you hold on, I’lljust get my copy of the waybill. Right. Now then.

What are you sending in the other case ?

B : Leather handbags.

A : What are the dimensions of the case ?

B : 100 x 100 x 80 cm.

A : Right. Are there any marks on the case ?

B : Yes. It’s marked KIL 4705/l.

A : What’s the gross weight ?

B : 25 kgs.

A : Right. The rest of the calculation. I’ll do myself. I think that’s all then. I’ll send

you off a copy as soon as I can.

B : OK thanks very much. Goodbye.

A : Goodbye.

COMPREHENSION (PART 2)

Why can Mr. Schmidt now send his other case ?

Now look at the Air Waybill and change it according to the details Mr. Schmidt gives thefreight forwarder.





OFPPT/DRIF 79





OFPPT/DRIF 80

UNIT FIVETalking about possibilities

5.1 Dialogue

The British agent of shipping line phones the French representative of the same company inLe Havre.

A : Hello. I’d like to speak to Mr. Le Grand please. Jack Turner here.

B : Yes, this is Jean Le Grand. Hello Jack. What can I do for you ?

A : Well, it’s a question of transferring some goods arriving in La Havre onto a feeder

vessel for London, Tilbury.

B : Yes. Can you give me a few more details ?

A : Yes, in fact it’s a 20’ container number ICSU 335.269/2, final destination Manchester.

At the moment it’s on board the MV Triple Star coming from Mombasa. It containstropical fruit and the gross weight is 6,667 kilos.

B : I’ve got that. What’s the ETA ?

A : 29th October.

B : OK, and what ship is it for ?

A : The Anna Britt, leaving Le Havre on 31st.

B : Mmm. A Monday. It may take a day or two to get the necessary documents and we might miss the feeder vessel.

A : Well, you do your best and if there’s a problem e-mail me. But you see the trouble is, it’s

rather an urgent consigment and we might have to arrange for the onward journey via

another Channel port if necessary. It’s CIF Tilbury, so we couldn’t put on a ro-ro vessel

Le Havre – Portsmouth.

B : I’ll certainly do what I can and let you know by e-mail.

A : Good. Thanks very much. Bye.

B : Bye.





OFPPT/DRIF 81

Based on the dialogue, complete the following :

1 ___________ ___________ telephones__________ __________ in Le Havre

2 He wants a container to _______ ___________onto a __________ _______ .

3 The container reference is _________ ____________.

4 The container final destination is _________ , via_________ London.

5 The container is on board the MV _________ _________from __________ ETA ___________ .

6 The gross weight of the container of _________ ___________ is ________ kilos.

7 The Anna Britt is _________ Le Havre on 31st.

8 The container might ________ the __________ ___________because of delays at _________________ .

9 The consigment is__________ ____________so they can’t ship it toPortsmouth by ____________ ____________vessel.

10 The agent in le Havre _______ ____________the agent in _________ know by _______ .

5.2 (i)


Talking about possibilities.

- It may take a day or two to get the necessary documents.

- We might miss the feeder vessel.

- We might have to arrange for the onward journey via another port.

- We may not have enough time to make the arrangements.

- It’s not likely that there will be any space available.

- Freight rates by rail are not likely to be cheaper.





OFPPT/DRIF 82

(ii) How would you inform a foreign contact of the following :

1/ Nous serons peut-être obligés de charger les marchandises sur la camion ce soir.

2/ Il se peut que les factures proforma ne vous parviennent pas avant la semaine prochaine.

3/ Il y a peu de chances que notre agent puisse prendre contact avec la chargeur cematin.

4/ Nous mettrons peut-être quinze jours à dédouaner les marchandises.

5/ Il se peut que l’agent maritime ne signe pas la connaissement.

6/ Le chauffeur va peut-être pouvoir vous donner une idée de la durée du trajet.

7/ Le colis sera peut-être emballé dans du carton bitumé.

8/ Il se peut que l’assurance ne veuille pas rembourser.

9/ Il y a peu de chances que la remorque soit réparée avant la fin de la semaine.

10/ Vous serez peut-être obligé d’affréter un avion si vous voulez que lesmarchandises arrivent à temps.


e.g. : A : Is it alright if the goods arrive tomorrow afternoon ?B : Well if they arrive tomorrow afternoon they might miss the feeder vessel.

1/ They … miss … the feeder vessel.

2/ We … have time … make arrangements.

3/ We … have to book … other consignments.

4/ You … need to wait … other consignments.

5/ Bank … not … pay.

6/ You … be liable … warehousing costs.

7/ He … charge … details tomorrow.





OFPPT/DRIF 83

5.4 E-mail

(i) Write the e-mail Jean Legrand sends Jack Turner to confirm the transhipment of thecontainer onto the Anna Britt.

Inclure les éléments suivants :

- Référence à la conversation téléphonique

- Transbordement sur « Anna Britt » ETD Le HavreETA Tilbury

- Détails concernant le conteneur l’expéditeur le destinataire

les conditions de transport (tous frais payés à l’avance porte-à-porte).

- L’original du connaissement + 1 document T2 + N° de référence à bord.

(ii) There’s a problem

Read the following urgent e-mail that Jean Legrand sends to Jack Turner.

5.5 Dialogue

Jack Turner phones back Jean Le Grand after he receives the e-mail (2).

A : Is that you Jean ?

B : Yes, speaking.

ATTN : Jack Turner FRM : Jean LegrandURGENT re Transhipment

TRIED TO PHONE YOU THIS MORNING IMPOSSIBLE FOR US TO TRANSHIPCONTAINER ICSU 335 269/2 ONTO ANNA BRITT. DID NOT GET RELEVANTDOCUMENTS IN TIME. WE CLD ARRANGE FOR CONTAINER TO BETRANSPORTED BY ROAD OR RAIL TO ROTTERDAM OR ANTWERP IF

NACESSARY. PLS ADVISE BY PHONE SOONEST.SINCERE REGARDS.JEAN LEGRAND





OFPPT/DRIF 84

A : Jack Turner here.

B : Good; So you received my e-mail ?

A : Yes, just now. So you didn’t manage to get the container onto the Anna Britt ?

B : No, in fact there was a hold-up at customs. They wanted to check the contents of

the containers, and apparently the goods didn’t correspond exactly to the

dscription on the Bill of Lading. Anyway, don’t worry, it’s all been sorted out. The

question is, what do you want us to do now ?

A : Well, the container must reach Tilbury at the latest on Thursday, and there isn’t

another feeder vessel until Friday from Le Havre. If I were you, I’d send the

container by road or rail to Antwerp.

B : We can easily arrange that.

A : And perhaps you’d better find out which is better and cheaper.

B : Yes, I’ll do that. If it leaves tonight or tomorrow it’ll get to Antwerp by Tuesday

and it can be loaded on the Wind Spirit and be in Tilbury on Thusdays morning.

A : That sounds alright. Just make sure it reaches Tilbury by Thursday, and please

don’t forget to send me details of the arrangements.

B : I won’t forget. Don’t worry. Bye then.

A : Bye.

Listen to the dialogue and note down the context of the following :

managecustomscontentsB/L

sort outreachfeeder vesselAntwerp

find outtonight or tomorrowWind Spiritmake suredetailsworry





OFPPT/DRIF 85

5.6 (i)

(ii)

If I were you I’d … / You’d better …

What would you advise someone to do in the following situations. You might have severalideas for each situation. Write them down.

The lorry has We haven’t got the broken down certificate of Origin.

This consignment of medicalsupplies is very urgent.

We’re not very happy We don’t know exactly howwith our forwarding agent. to pack these electrical goods

for the journey by air.

Which of the two airlines How can we make sure the goodsis the most reliable ? reach New York by Friday at the latest

We’ve got more than 40 tons We don’t know on what termsto transport by road. to transport the containers.We still haven’t received theconsular invoices and healthcertificates.

All the goods we receivedare damaged.

(iii)

Write down some instructions using the following expressions.


If I were you I’send the container by road or rail.

You’d better find out which is quicker.

Just make sure it reaches Tilbury by Thursday.

Please don’t forget to send me details …

Don’t worry, I won’t forget …





OFPPT/DRIF 86

UNIT SIX

Consolidation

6.1 Choose the correct answer

1/ We’d like a) that the goods be pick up b) to have the goods picked upc) the goods to pick up

2/ How long a) does the sea voyage take ? b) takes the sea voyage ?

c) the sea voyage is ?3/ Your trailer a) won’t reach the Hague until tomorrow

b) will reach the Hague until tomorrowc) won’t arrive the Hague tomorrow

4/ We’ll release the consignment as soon asa) we will have customs clearance

b) it is cleared by customsc) it will be cleared by customs

5/ Our agent a) has already receive confirmation b) already received confirmationc) has already received confirmation

6/ a) Has the container left b) Did the container leftc) Did the container leave the terminal yet ?

7/ The feeder vessel a) berthed there is an hour b) has berthed one hour agoc) berthed an hour ago

8/ We a) have used the same company since 5 years b) have been using the same company for 5 yearsc) are using the same company since 5 years

9/ How long a) has the driver been waiting ? b) is the driver waiting ?c) waits the driver ?

10/ The customs documents a) are made out yesterday b) have been made out yesterdayc) were made out yesterday





OFPPT/DRIF 87

11/ a) Have been the containers stripped yet ? b) Have the containers been stripped yet ?c) The containers have been stripped yet ?

12/ How often a) the goods train runs ? b) run the goods train ?c) do the goods trains run ?

13/ The vessel a) is likely to call in at Le Havre b) may to call in at Le Havrec) might call in Le Havre

14/ If I a) was you I airfreight the goods b) were you I’d airfreight the goodsc) were you I airfreight the goods

6.2 (i)

Transport… New Brief… Transport… News Brief … Transport…News Brief

OH ! WHAT A LOT OF CARS !

Listen to the item of news and answer the following questions :

1/ Have Tilbury docks ever handled such a cargo ?

2/ How many vehicles were unloaded ?

3/ What was the name of the ship and where was she berthed ?

4/ How long did the unloading take ?5/ What are the Port of London Authority’s hopes for the future of Tilbury’s docks ?





OFPPT/DRIF 88

(ii)

DEVELOPMENT AT TERRY’S

Listen to the news item about Terry’s Transport Company and fill in the blanks.

Terry’s Transport ___ ________ in _____ by David Terry, operating from one office inEssex with just ___ _______. Since then his company ______ _________ considerably and

___ ________ by Davind and his three brothers Tom, Dick and Harry. They ____ just ___ _______ new premises only ___ miles from Tilbury and _____ miles from London which ____ __________ a few weeks ago.

This ____ ______only ______ to the great advantage of the transport business where acentral location is vital but also ____ ___ new opporutinites for Terry’s. The large amount of land __________ ________ that warehousing could be ________.

The _____ ____ ____ by Terry’s and have a _____ _____ at each end. In fact, thewarehousing side of Terry’s business ____ __________ rapidly. This is due partially to thesophisticated equipment _______ forklift trucks and mobile cranes. On the transport side, thecompany operates ____ tractor units and ____ _________. Also six skeletal ________ ___

_______ in the fleet. These are used for ________ __________. Another recent introductionwas 6 taut liner vehicles, which are curtain-sided ________ to enable quick _______ and

___________.

Although competition is very fierce in the transport industry, Terry’s ______ ________ agreat number of ______ ________ customers. They _____ _________ for Procter andGamble, and several other companies ____ _____ ____ Terry’s services ______the ____.

Proof of Terry’s __________ and __________ service.

(iii) Devlopment at Terry’s

Form questions appropriate to the answers given.

1/_____________________________________________________________________?In 1946.

2/_____________________________________________________________________?

David Terry.

3/_____________________________________________________________________?Only one lorry.

4/_____________________________________________________________________?By David and his three brothers.

5/_____________________________________________________________________?Five miles from Tilbury and 25 miles from London.

6/_____________________________________________________________________?A few weeks ago.





OFPPT/DRIF 89

7/____________________________________________________________________?A central location.

8/____________________________________________________________________?

It meant the construction of warehousing.

9/____________________________________________________________________?At each end of the warehouse.

10/___________________________________________________________________?Ten forklift trucks and mobile cranes.

11/___________________________________________________________________?Forty tractor units and a hundred trailers.

12/___________________________________________________________________?Carrying containers.

13/___________________________________________________________________?To unload and load quickly.

14/___________________________________________________________________?A great number of regular customers.

15/___________________________________________________________________?Since 1950s.

(iv) Air France

Listen to the news item about Air France and mark if the following are True or False :

1/ Air France was formed on August 13th 1930 by the merger of four airlines.

2/ The flight network extends over 517,000 miles and includes 178 destinations in 87countries.

3/ Air France has 103 passenger aircraft and 18 Boeing 747 freighters.

4/ In 1987 Air France carried 13,241,000 passengers, covered 136 million miles and flew438,000 flight hours.

5/ 55,000 people work for Air France, including 9,600 flight personnel.





OFPPT/DRIF 90

6.3 E-mails

(i) You receive the following e-mail from a French supplier who has sent some goods by shipto Portugal. Write the e-mail you send the Portuguese agent of the shipping line you

represent.

URGENTMail ref 094376

SSMINERVA Dest. LISBONNE (ETA 25.4.89)B/L 950 du 15.3.89 342 BALLES (CT50123)

Bonjour,

En l’absence de B/L originaux, nous vous prions de contacter de toute urgence votre agent deligne à Lisbonne pour autoriser la décharge directe du lot dans les magasins de l’acheteur

portugais. Il faut impérativement que le nécessaire soit fait sans délai, ceci afin d’éviter degros frais supplémentaires au port.

Avec nos remerciements.

Cordialement

(ii) Two days later you receive another telex from the French supplier.

Très Urgent

SS MINERVA Dest. LISBONNE

B/L 950 DU 15.3.89 342 BALLES (CTW50123)

Notre acheteur portugais n’a toujours pas reçu l’autorisation de réceptionner ses marchandisesà Lisbonne ex SS Minerva, arrivé depuis hier.

Avez-vous fait le nécessaire auprès de votre agent de ligne à Lisbonne comme demande dansnotre précédent e-mail.

Veuillez envoyer l’autorisation et nous tenir informés.

Cordialement

Write the second e-mail you send your agent in Lisbon and the confirmation you receive fromLisbon that the matter is now settled.





OFPPT/DRIF 91

6.4 Complete the following conversations.

1/ A: I’m afraid we still haven’t received your shipping instructions yet for theconsignment to New York.

B: I don’t understand. We…

2/ A: About the airfreight we want to send urgently to Kenya. How often are there flightsand how long do they take ?

B: Well, there’s…

3/ A: The lorry might not get to Italy on time. You see, the customs are on strike.

B: In that case,…

4/ A: Consignment no.245/67 has been waiting to be picked up since last week. It’s goingto cost you a lot of money you know.

B: Oh dear…

5/ A: Why haven’t our goods been cleared yet ?

B: Well, you see…





OFPPT/DRIF 92

WHAT’S THE MATTER ?

Unit one Stating and dealing with problems

Unit two Explaining past actions

Unit three Relating

Unit four Suggesting

Unit five Insisting

Unit six Talking about responsibilities

Unit seven Consolidation





OFPPT/DRIF 93

UNIT ONE

Stating and dealing with problems

1.1 Match what is said to the problems

1)______ We didn’t order oranges!

2)______ It looks as if someone has helped himself to a few boxes!

3)______ They’ve forgotten to add VAT.

4)______ I thought it was ex-works not ex-quay!

5)______ This tea’s no good! Look at the state of the seals on the chest!

6)______ Half of the contents are broken.

7)______ They said another fortnight.

a) pilferage b) wrong goodsc) freight damaged in transitd) delivery delayse) lost documentsf) faulty packagingg) incorrect incotermsh) cost error

1.2 Here are some more problems

- customs restrictions (e.g. on certain foodstuffs)- wrongly/insufficiently completed documents- non-payment- delay of payment (payment is overdue)- non-fulfilment of contract- non-execution of order - incorrect precautions taken (e.g. for perishable goods/goods that ship badly)





OFPPT/DRIF 94

1.3 Dealing with problems

What are the most common problems that you have to deal with in your situation at work?What is the most difficult?

Write a paragraph entitled “problems”.

1.4 What could these problems lead to?

Look at this:

Customs restrictions could lead to the goods being sent back.result inmean

Non-payment could mean legal action (being taken).mightcan

1.5 Look at the following dialogues

Student A /Student B

1/ A customs restrictions

B goods returned

A: What happens if there are customs restrictions?

B: Well, customs restrictions could lead to the goods being returned.

2/ B non paymentA legal action

B: What happens in the case of non-payment?A: Well, non-payment could mean legal action being taken.

Now you ask the questions using the following prompts. Then write the answers.

3/ incorrect incoterms

4/ delivery delays

5/ incorrect precautions

6/ faulty labelling7/ problems at the customs





OFPPT/DRIF 95

8/ legal procedure

9/ prosecution

10/ overloading

1.6 Look at the following dialogues

Student A /Student B

1/ A customs restrictionsB goods returned

A: What happens if there are customs restrictions?

B: Well, customs restrictions could lead to the goods being returned.

2/ B non paymentA legal action

B: What happens in the case of non-payment?A: Well, non-payment could mean legal action being taken.

Now, answer questions using the following prompts.

3/ problems of responsibility

4/ lost orders

5/ damaged goods

6/ delivery mistakes

Now, you ask the questions using the following prompts.

7/ lost documents8/ non-fulfilment of contract

9/ pilferage

10/ incorrect weights





OFPPT/DRIF 96

1.7 Listening

You will hear four short telephone dialogues. As you listen, complete the following chart.

Who are thespeakers?

How would youdescribe their moods?

What is the problem?

Dialogue A A

B

Lorry driver

angryDialogue B A

B Coach company

employee calm

Dialogue C A

B

Mr FrémontClaims dept

Dialogue D A

B apologetic





OFPPT/DRIF 97

1.8 Letter

Study the letter below :

AVON DAIRIES, Bath, Avon, BA6 5YZTel : +44 (0)1978 786532 Fax : +44 (0) 1978 786540

e-mail: [email protected]

Mr Henri Dupont,TRR ServicesBd du midi50000 Cherbourg

10 May 2006

Dear Mr Dupont,

Further to our phone call this morning, 10 May 2006, we regret to inform you that after enquiries made at the Paris destination point, Les Cremeries Fontaine, it would seem that alllosses incurred in the consignment n° 6843 were due to the malfunctioning of your refrigerated lorries.

Owing to the seriousness of the matter, we hope you will deal with it promptly.

Yours sincerely,

J. Richards (Mr)Export department





OFPPT/DRIF 98

1.9 Look at this :

Expressing problems

The first two lines are completed as examples. Fill in the gaps lower down the table.

Orally Letter E mail Fax Text messageI’m afraid therehas been a

problem of pilferage

We regret toinform you that a

problem hasoccurredconcerning

pilferage.

Regret to informyou that there’s a

pilferage problem.

Regret to informyou that there’s a

pilferage problem.

Pilferage pb

We’re rather concerned aboutthe non-payment

of consignmentnumber 7.

We areconcerned renon-payment of

consignmentnumber 7

We r concernedre non-paymt of Cons 7

We’re sorry tocomplain but thisdelay is reallynot acceptable.

We regret tohave to complainabout this delay.

We r complaingabout delay.

Somethingunfortunate hashappened

Regret to informyou of anunfortunateincident.

This is a serious problem and itmust be sortedout.

Owing to theseriousness of the matter, wehope you willdeal with it

promptly

This is a serious problem. Pleaseadvise asap.

We’d like tolodge a claim

We shall belodging a claim

We’ll claimcompensation

We’d like toclaimcompensation for

non-delivery

We are writing toclaimcompensation for

non-delivery.

We arecontacting you toclaim

compensation for non-delivery.

We r claimgcompensation





OFPPT/DRIF 99

Apologising

Orally Letter E mail Fax Text messageI’m afraid we’ve

made a mistake onthe bill of lading

Regret to inform

you that there’s amistake on the billof lading.

Sorry, mistake on

B/L

We’re ever sosorry about theinconvenience

We are writing toexpress our regretregarding theinconveniencecaused.

I do apologise for the delay

Please accept our apologies for thedelay.

This is a serious

problem and we’resorry that it wasn’tsorted out sooner..

We acknowledge

the seriousness of this matter, andexpress our regretthat it was notresolved sooner.

Sorry pb not sorted

sooner

Making excuses

Orally Letter E mail Fax Text messageI think there must

be a mistake

We should like to

point out that thereappears to be amistake.

There appears to

be a mistake.

Mistake ?

We’re sorry aboutwhat happened butit is quite normal procedure

Whilst expressingour regret that youwereinconvenienced,we would pointout that the normal procedure wasfollowed.

Sorry 4inconvenience butall normal

I don’t think itquite happenedlike that.

We should likeyou to consider thecircumstancesinvolved

Please consider thecircumstances.

I think you’ll findthat the factorywas closed whenthe vehicle arrived.

The informationthat we havereceived is that thefactory was closedwhen the vehiclearrived.

Factory closed onarrival of truck.





OFPPT/DRIF 100

1.10 Reply to the letter from AVON DAIRIES

Choose from a format from those listed below:Write an oral response (dialogue)Write a letter

Write an e-mail

Listening

Listen to the dialogues on the tape and decide whether the speakers are apologizing and/or making excuses.

1/

2/

3/

1.11 Complete the following dialogues

1/ Agent: I’m afraid there has been a problem.……..

Forwarder: This is serious! Can you look into it ?Agent: Alright. I’ll let you know……

2/ Shipper: I’m sorry but we’ve made a mistake on the booking form regarding the weight.

Forwarder: What is the ….?Shipper: Could you change it to …?Forwarder: Fine. That’s done. Thank you for informing us.

3/ Decide who is speaking.

?: Good morning. We’d like to claim…

?: I think there must be a mistake…

?: Oh, I’m sorry! I do apologize. I misread the ……

4/ Shipper: We’re rather concerned…

Forwarder: I’m sorry for what happened but…Shipper: I don’t think …Forwarder: OK. I’ll …

1.12 E-mails

Look at the chart in 1.7 again and rewrite the situation as a series of e-mails (two per

dialogue) one to complain, one to apologize/make excuses.





OFPPT/DRIF 101

UNIT TWOExplaining past actions

2.1 Look at this:

You should be aware of the weather conditions (at all times)

It could’ve been avoided (but it wasn’t!)

You should’ve notified us of any necessary precautions at the time of loading (but you didn’t)

2.2 What should shippers, transporters, freight forwarders be aware of ?

Choose a product and make your list.

2.3 E-mails

Read the following e-mails and say what should’ve or shouldn’t have been done.

A/

From: [email protected] To: [email protected] Re: Consignment no. 984309

Hi Jacques,

We’ve located B/L. The goods were manifested to go to Santander not La Rochelle. Jean’sdealing with the problem and will do a cargo tracer and let us know asap.

Best regards

Mike

e.g. The goods should have gone to Santander.





OFPPT/DRIF 102

B/

From:[email protected] To: [email protected] Re: Consignment no.873245

Dear Mr Coleman,

We regret to inform you that the consignee has refused the goods. The reasons are stipulatedon the attached delivery sheet.

We would ask you to put the correct labelling on the goods in the future.

Regards.

Stéphane Dumas

C/

From: [email protected] T: [email protected] no 543765 Boxes chemicals

Hello Hans,

The goods are not conform to EU regulations. Customs will not allow clearance.

Please advise.

Best regards

Sue

D/

From: [email protected]: [email protected]

Consignment of 355 cartons perfume no. 762398

Dear Ms Blot,

We regret that 16 cartons were missing on arrival in Copenhagen. The consignment was notedas correct on departure but no official checks were made at the different delivery points.

Please forward the remaining 16 cartons asap.

Thanks and regards.

Nils Rypdal





OFPPT/DRIF 103

2.4 Listening

Listen to the following dialogues and complete the chart.

Number Problem What should’ve/shouldn’t have been done1.2.3.4.5.

2.5 Explaining reasons

Look at this:

What could have been the reason for the problem in each case?

What might have been the reason for the mistake?

What may have been the reason for the misunderstanding?

Here are some suggestions:

It/might have been/ caused by/atmospheric conditionsIt/could have been / due to /bilgeIt/may have been owing to / corrosion

incorrect labellingthe canvas not being securely fastened

What other reasons can you think of ?

If you are more or less certain of the reason you can use:

Look at this:

It must’ve been due toowing to

2.6 E-mail

Look at 1.1 again and write an e-mail explaining one of the problems.





OFPPT/DRIF 104


Answer the caller’s questions as in the examples.

e.g. : 1/ A (the caller):The freight arrived three days after the estimated time of arrival.Was there a dockers’ strike?

B (you ): I’m not sure; It might’ve been due to a dockers’ strike. (possible)

2/ A (the caller): The goods were badly damaged. Was there a problem of cargoshifting?

B (you): Yes, I think it must’ve been due to cargo shifting (probable).

Now, you continue and listen to the tape to check your answer.

1/ possible2/ probable3/ probable4/ possible5/ possible6/ probable

2.8 Responding to accusations

FAIR ACCUSATION OR UNFAIR ACCUSATION ?

Yes, I agree we should’ve No, I’m sorry. I don’t agree !checked the load on I think it could’ve been caused by andeparture. I’m ever so sorry! Incorrectly completed bill of health.

AGREE

1/ A: I don’t think we’ve received payment for the last shipment.

B: I’m ever so sorry. You’re right, we should’ve sent it to you by now.





OFPPT/DRIF 105

Complete the following dialogue :

2/ A : Unfortunately, you didn’t mention the forwarding station on the consignment note.

B :

DISAGREE

1/ A : You said handling costs were included in the estimate.

B: No, I’m sorry. It is clearly stated in the contract that they are extra costs. You should’veread it more carefully.

Complete the following dialogue.

2/ A: I hold your company responsible for the damage. It must’ve occurred during transit.

B:

2.9 Think of four situations where apology is necessary

Fill in the chart below, then write an appropriate apology for the situation.

The problem People involved Possible reasons Appropriateapology

Situation 1

Situation 2

Situation 3

Situation 4





OFPPT/DRIF 106

UNIT THREE

Relating

3.1 Reading text

First- what happens ?

Complete the following using the vocabulary provided.

On arrival at the destination point (____________, port of discharge, airport of destination),the _____________ must be collected by the ____________ or his representative.

He is notified by ___________. He will then sign a ____________ either giving a _________if everything is in order or, if he finds there is a problem, he will give a ___________.

In the latter case, he will mention the reason for his reticence on the form and then ____________. Damage will then be estimated.

Vocabulary

advice note qualified acceptancemerchandise receiving stationlodge a claim delivery note

3.2 Listening

A freight forwarder is explaining why a consignment was late.

Listen and note down in chronological order what happened.

1/ ______________________________________________________________________

2/ ______________________________________________________________________

3/ ______________________________________________________________________

4/ ______________________________________________________________________

5/ ______________________________________________________________________

6/ ______________________________________________________________________





OFPPT/DRIF 107

3.3 Look at this :

What’s the matter ? What’s up ?

Could you tell me in more detail? I need facts.

Would you go through it step by step?

Could you give me details from the beginning ?

Well, what seems to be the problem ?

Could you tell me exactly what has happened ?

Dear Sir,Could you please notify us as soon as possible ?

Could you please send us details as soon as possible ?

[email protected]

Regarding the shipment to Cairo, could you please send us details asap.

Best regards

X

3.4 Explaining

Imagine some conversations, letters, e-mails using the examples above. Make sure you knowwhat the problem is and the details that are needed.

Look at this:

He was loading the plane when I arrived.

While she was filling in the documents he was checking for breakages.

We were living in Canada at that time.

When I got to Marseilles, my company had already e-mailed about the error, so I had noexplaining to do.





OFPPT/DRIF 108

3.5 Look at these pictures and put them in order





OFPPT/DRIF 109

Here is some language to help you.

“First, I think this is what happened.”“Next/After that/Then”“This is next because…”

“Finally, ….”

I think this is what happened next.

Write an e-mail for picture E.

Write the dialogues for B,C,G, J and K

Write the letter for H

3.6 Listening

While listening to Anne Filippo and Michel Desbois, decide whether the following statementsare true or false.

Correct the false statements by saying what is true.

A/ The consignment was from Sicily to Germany. T/F

B/ The employee wants to find the Bill of Lading before continuing the conversation.T/F

C/ The freight was transported in an uncovered vehicle. T/F

D/ It left the forwarding station on January 8. T/F

E/ The temperature was –30°. T/F

F/ There were few stopovers on the way. T/F

G/ According to the consignor, it is common knowledge that wine freeezes easily. T/FH/ The forwarder wants the consignor to phone back with more details. T/F





OFPPT/DRIF 110

3.7 Look at the following words and expressions

Find similar ways to express the same meanings in the text of the listening passage.

1/ shipment 7/ conscious

2/ atmospheric 8/ hold on (telephone)3/ disturbing 9/ under 4/ consignee 10/ were not delivered5/ pick up area 11/ let someone know6/ I’m sorry to say 12/ result

3.8 Write a detailed message to the freight forwarders


Answer the caller’s questions as in the examples.

e.g.: A/ What were you doing while the airfreight handlers were loading the van ?

B/ (you) Documents

I was filling in the documents.

Now you continue with the tape and then compare your answers.

1/ documents2/ better service3/ snow4/ meeting

A/ Why was the wine frozen ?

B/ (you) left/open lorry.

Because it had been left all that time on the back of an open lorry.

5/ left/open lorry.6/ shipment/lose7/ delivery delays8/ perish





OFPPT/DRIF 111

UNIT FOUR

Suggesting

4.1 Listening

Listen to the dialogue and complete the sentences.

________________________________________on 27th May.

________________________________________at the timetables.

________________________________________by 27th May ?

________________________________________on 24th at 9a.m.

________________________________________on 26th.

________________________________________possible.

________________________________________at 9 o’clock on 25th.

________________________________________an extremely important order.

________________________________________by 27th at the latest.

4.2 Complete part B

Fill in the B part of the dialogue.

A/ Hello. Austria Reise Co.

B/

A/ Oh, hello, are you ringing about that consignment of books to Madrid ?

B/

A/ By 6th ? Well let me see…

B/

A/ Good idea. I’ll ring you back in a few minutes.





OFPPT/DRIF 112

(A little while later).

A/ Hello, I’ve made some enquiries. What about picking up the consignment on 6th ?

B/

A/ Yes, don’t worry. I know it’s an important order. I promise it will arrive on time.

B/

A/ O.K. Good bye.

4.3 Look at the following problems.

1/ Consignment of cement hasn’t arrived at its destination.

2/ Damage to consignment of tractors sent by ship.

3/ Consignment of fruit arrived late.

4/ Two containers of chemicals missing from consignment.

Write a dialogue for one of the problems using the following format.

A/ Consignee B/ Freight forwarder

State problem and express urgency.

Make a suggestion.

Refuse/accept suggestion.

Make another suggestion if first is refused.

Promise.End conversation.





OFPPT/DRIF 113

4.4 Look at this.

I suggest you send them a telex.

What about off-loading the goods in Marseilles ?

Why don’t you complain to the shipping company ?

Let’s forget about the price difference.

Now look at the pictures below and write appropriate suggestions.





OFPPT/DRIF 114

4.5 Writing

Look at this :

The freight must be sent overland

Their Head Office has got to be informed.

All suspicious cargo has to be inspected.

Use the following (plus some ideas of your own) to make similar sentences.

situation send out

documents make out

problem deal with

1 copy of the B/L givecrates unload

driver tell

invoice settle

container repair





OFPPT/DRIF 115

UNIT FIVEInsisting

5.1 Listen to the dialogue and fill in the blanks

A/ Exporter B/ Broker

A/ I want _______for a consignment of microwave ovens to Italy next week.

B/ Certainly. How much is the consignment worth?

A/ The________ is £15,000.

B/ Well, the _________ is 8% of the __________ of the consignment.

A/ It is an ___________isn’t it ? The consignment will be insured against ______ won’tit ?

B/ Yes of course. It will be insured against_________. Just a few more questions. How isthe consignment being packed ?

A/ In containers. 10 containers.

B/ And it’s being transported overland by lorry.

A/ Yes, that’s right. By the way is the insurance _________as of now?

B/ No. It will be__________as of the time it leaves your warehouse. We’ll prepare theinsurance immediately, but we’ll send you a ___________ in the meantime.

A/ Thank you very much.





OFPPT/DRIF 116

5.2 Find words in the text that mean

a) the value of the goods b) validc) temporary proof of insurance

d) to insuree) cost of insurance

5.3 Writing

Think about how you would proceed to insure goods in your country. Is the procedure verydifferent ? Describe the procedure in a short written paragraph.

5.4 (i) Listening-dialogue

Listening to the dialogue and answer True or False to the following statements

1/ The assistant wants to change the insurance policy. T/F

2/ The freight forwarder doesn’t want a voyage policy because it’s only validfor a specific time. T/F

3/ The assistant suggests an insurance policy “with particular average” T/F

4/ The freight forwarder doesn’t want a “with particular average condition” because it’s only valid if the whole cargo is lost. T/F

5/ The assistant rings the underwriters to fix the insurance. T/F

5.4 (ii) Connect the words and the definitions

General average loss

Particular average amount of moneyFree of particular average insurance for indefinite cargo and shipper Average insurance for a precise tripIndemnity insurance is payable if total cargo is lost.Underwriter all owners share cost of lossOpen policy insurance companyVoyage policy insurance is paid if part of the cargo is damaged





OFPPT/DRIF 117

5.5 Look at this

It’s your fault that …

I hold you responsible ….

We’re not to blame.

I’m very sorry.

It’s not my fault !

Please accept my apologies.

Listen to the dialogues and fill in the chart

Problem Whose responsibility Reason1

2

3

5.6 Put the sentences in the correct order :

On arrival the goods were checked by the consignees.

The surveyor concluded that the goods had been damaged during transport.

Several cases were found to be damaged.

A consignment of glass left a factory in Rouen, on 26th March.

The consignees asked an insurance surveyor to examine the contents and documents.

It was delivered to a warehouse in Heming, Austria.

According to the waybill the goods had been correctly packed, before departure.

The consignees arranged for the other crates to be auctioned at the best possible price, on behalf of the consignor.

The surveyor stated that four crates of glass were irretrievably damaged.





OFPPT/DRIF 118

5.7 Writing

Surveyor’s report:

Situation: consignment of porcelain arrived at destination damaged.

1/ Work out the procedure in such a situation. Imagine that you are explaining this to a newcolleague. Write the dialogue between you and your colleague in which you explain the

procedure to be followed in the case of a damaged consignment at destination.

2/ Write a letter from the insurance surveyor to the consignor.





OFPPT/DRIF 119

UNIT SIXTalking about responsibilities and complaints

Look at this:

They say they hold us responsible for the damage.

He says the insurance policy won’t cover consignment to Naples.They say they want £2,400 for damages.

6.1 The above sentences are in reported speech.

Write the actual words used.

6.2 Listen and note the following claims. Report them.

1/_________________________ 5/_________________________

2/_________________________ 6/_________________________

3/_________________________ 7/_________________________

4/_________________________ 8/_________________________

6.3 Listen to the tape and report the questions.





OFPPT/DRIF 120

6.4 Read this report of a discussion and write it in dialogue form.

Mr Matthews JMR admitted that he had fixed the insurance for a shipment of radios to Naples. Mr Buickle, his boss, asked him what kind of insurance policy he had taken out.

Mr Matthews replied an open all risk policy.Mr Buickle thought that was very strange because the underwriters had just informed him thathe couldn’t claim insurance on the shipment which had been irretrievable damaged during thetrip.

Mr Matthews agreed that it was strange and asked for an explanation. Mr Buickle explainedthat the person who had fixed the insurance had taken out a policy with FPA as one of theconditions.

Mr Matthews said that there had to be a mistake. Mr Buickle said he held Mr Matthews personally responsible for the loss and he was going to speak to the Commany Director, Mr

Morgan, about the incident.

Mr Matthews denied responsibility and repeated that it was a mistake.

Mr Buickle agreed that it was an incredibly stupid mistake.

6.5 Listening

Compare your dialogue to the tape. Are there any differences ?

6.6 Listen to the dialogue and answer the questions.

A: consignor B: transporter

1/ According to the consignor what caused the crates to fall off the lorry?

2/ Why does the transporter deny responsibility?3/ What does the consignor reply to this?

4/ What’s the driver’s explanation?

5/ Does the transporter admit responsibility?

6/ What does the consignor do?





OFPPT/DRIF 121

6.7 Writing

Situation : A consignment of food processors was sent from Munich to Rome. Duringtransportation, the driver had to brake violently and some of the containers fell from the lorry.They were badly damaged.

The consignor rings the freight forwarder. The consignor blames the freight forwarder andsays the containers were badly strapped. The freight forwarder rejects responsibility.

Write the dialogue that might occur between the consignor and the freight forwarder.

6.8 Letter writing

The transporter didn’t ring back.Two days later, he received a letter from the consignor.

In it, the consignor made several points:

1/ He had decided the problem must be resolved.2/ He held the transport company responsible for the incident.3/ If the transport company did not refund the totality of the cargo lost, he would refer

the matter to his lawyers.4/ He asked them to consider the letter as a formal notice.

Now, write the letter from the consignor to the transport agent.

6.9 Making a claim

Look at the following.

Consignor: wanted to send by ship, 20 tons of apples to Spain.contacted transport agent.

Transport agent: hired containers and ship space for this.

Consignor: apples did not arrive on time. What happened?

Transport agent: the waybill was wrongly addressed. Driver arrived at the wrong loading port.

Consignor: blames transport agent.demands compensation

Now write a telephone dialogue between the consignor and the transport agent.





OFPPT/DRIF 122

6.10 Fluency exercices

Report the statements on the tape, using the words in brackets.

e.g. A/ He hasn’t called back. We’ll have to cancel the order.

(She said)B/ she said he hadn’t called back. They would have to cancel the order.

Now you continue.

1/ (she said)

2/ (they insisted)

3/ (he insisted)

4/ (he asked)

5/ (they asked)6/ (they warned)

7/ (they said)

8/ (he demanded)


Listen to the tape and report the questions, using the words in brackets.

e.g.: A/ Where did you put the cover note?(he/me)B/ He asked me where I had put the cover note.

Now you continue:

1/ (they/us)

2/ (he/me)3/ (he/me)

4/ (I/him)

5/ (they/them)

6/ (she/me)





OFPPT/DRIF 123

UNIT SEVEN

Consolidation

7.1 Choose the correct answer

1/ He________ me his consignment had been held up.a)told b)said c)explained

2/ These books__________ delivered by next Monday.a)have b)got to c)must be

3/ You could have avoided the accident if you __________.a)tried b)had tried c)would have tried

4/ As the lorry ____________ the crates fell.a)braked b)would brake c)brakes

5/ At 6 o’clock, they still ___________customs.a)didn’t clear b)haven’t cleared c)hadn’t cleared

6/ At the moment, the insurance___________drawn up.a)is being b)has been c)is been

7/ The accident was your fault ! You ___________ checked the brakes.a)could have b)should c)should have

8/ I __________ when he interrupted me.a) phones b)was phoning c)am phoning

9/ If the driver_________the brakes, the accident wouldn’t have happened.a)has checked b)checked c)had checked

10/ He promised me he__________ speak to the consignee.a)will b)must c)would

11/ Before you send these goods, you _________ fill out a waybill.a)should b)must c)should have

12/ Mistakes in the waybill could lead to the consignment_________.a)delayed b)being delayed c)been delayed

13/ This problem_________ be sorted out.a)has b)must c)got

14/ Where’s your letter. We_______it today.a)expected b)were expecting c)have expected

15/ He admitted he____________out any insurance.a)hadn’t take b)didn’t take c)had taken





OFPPT/DRIF 124

7.2 Listening

Listen to the tape and fill in the blanks.

In order to insure goods that you are shipping by sea, you must take out a ________ _________ __________. To do this, you contact an __________ _________ and together you decide on the _________ to be paid. It is calculated as a _____________ of the ________

_________ of the __________.

The _________ __________ then contacts the _________ who________ ________ theinsurance. While this is being done, he sends a_________ _________ to the exporter.Thisis_________ _________ that the goods are insured.In insurance, the word “_________” means “_________” or “__________”.

Generally 2 types of __________ are suggested.A policy which is ___________ _________ _________ __________. Here the insuranceis paid by the ___________if the ________ _________ is lost or damaged.

An_________ - _________ __________. This is the most usual policy as it insures _________general and particular average.

If the ___________are found to be __________ when they arrive at their destination, the _________ will ask a ________to____________ them. He will ___________ the ___________ and send a ____________ to the ________ _________. If the goods are not _________ __________ he can decide to sell them _________ _________ ________ __________ __________ by auction for example. The money goes to the consignees.

7.3 Write the questions corresponding to these answers

1/____________________________________________________?You must contact an insurance broker.

2/____________________________________________________?It’s called a premium.

3/____________________________________________________?As a percentage of the declared value of the goods.

4/____________________________________________________?A policy free from particular average and an all risk policy.

5/____________________________________________________?A cover note.

6/____________________________________________________?

The surveyor.





OFPPT/DRIF 125

7/____________________________________________________?Yes, if the goods are not irretrievably damaged.

8/____________________________________________________?

Loss or damage.

7.4 Dialogue

Listen to the following dialogue and answer the following questions using True or False. Ineach case, justify your answers.

1/ Mr Blinn claims the meat was contaminated before it left England. T/F

2/ Mr Blinn wants to refuse the shipment and send it back. T/F

3/ The consignment was packed correctly. T/F

4/ Mr Blinn wants to cancel all further orders. T/F

5/ Mr Roberts asked the Health Authorities to inspect the meat. T/F

6/ The entire cargo of meat is contaminated. T/F

7/ Mr Roberts isn’t very surprised at the news. T/F

8/ Mr Roberts wants to contact the Health Authorities. T/F

9/ Mr Blinn agrees that the Bill of Lading is clean. T/F

10/ Mr Blinn blames Mr Roberts for this problem. T/F

7.5 Writing e-mails

Write an e-mail from Mr Blinn putting his point of view and confirming the points he made inthe dialogue above.

Write another e-mail from Mr Roberts replying to the above e-mail and putting his point of view as expressed in the dialogue.

7.6 Writing a letter

Write a formal letter from Mr Blinn to Mr Roberts’s company, threatening legal proceedingsif the matter is not resolved quickly.





OFPPT/DRIF 126

LET’S BE REALISTIC

CASE STUDY

« EMERGENCY »





OFPPT/DRIF 127

Introduction

This section contains no new structural/functional work, but is designed to help youconsolidate what you have learned in sections 1-3 in the context of a realistic case study. Youwill complete a variety of tasks based on the 15 minute video film.

The main action of the video film “Emergency” takes place in France in the offices of F.S.F.(Fret Sans Frontières), an international forwarding agency. F.S.F. has particular experience inshipping to and from an imaginary Eastern European republic, Voravia.

The characters are:

1. Jacques Richard: a freight forwarder with F.S.F.,2. Vicky Owen: representative of the Bristish Relief Agency,3. Aristotle Papados: F.S.F.’s agent in Greece,4. A Swedesh haulier,5. A Dutch exporter,6. Etc…

Instructions

The film “Emergency” is designed to be watched scene by scene, however, you may watchthe film in its entirely before beginning work. Once you begin work, follow the videotapescript and stop at the end of each scene.

You will have three tasks for most scenes.

1. Read each scene as you listen and fill in the words which are missing from the script.2. Answer the content questions.

3. Complete exercises for each scene, and return to your teacher.

You may have to play each scene over several times in order to complete all the tasks.Remember this case study is designed to take 10-12 hours.





OFPPT/DRIF 128

VIDEO TAPESCRIPT

SCENE 1

Charles (Jacques’ colleague) : « Au fait, tu as réglé le problème du conteneur pour Halifax? »

Jacques : « Non, mais… Je m’en occupe après le déjeuner, OK ? ».

Charles : « OK ».

« Now to the Voravian earthquake… ».

Emergency supplies have now reached Sachkov, capital city of Voravia, the small republic on

the (1) ___________________ of Greece, Bulgaria and Yugoslavia, which suffered a serious

earthquake last (2) _______________. The British Relief Agency, coordinators on a European

scale of relief supplies, are now (3) ________________ the second phase of emergency aid to

the disaster area.

1. Fill in the missing words.

2. What is the emergency in Voravia?When did the earthquake occur?Who is sending Emergency Aid?





OFPPT/DRIF 129

Locate the imaginary country of Voravia on the map.





OFPPT/DRIF 130

SCENE 2

JR : Jacques Richard. Bonjour.

VO : er…. Hello ! This is Vicky Owen of the British Relief Agency in London.

JR : Ah, yes, Mrs Owen… (1) _______________ are you?

VO : Fine thanks. Listen. We’ve received your detailed quotation for the (2)

_____________ of European relief supplies to Voravia, and given your experience in

the area, we’ve decided to work with you.

JR : That’s good news! So you want to arrange to airfreight some goods from London to Athens, don’t you? And that’s with a (3) __________________ in Paris to pick up

relief supplies from other parts of Europe, isn’t it?

VO : Yes, that’s right.

JR : Now first of all, I need details of the (4) ____________ you have to send.

VO : Yes, of course… There are a hundred cartons of tents – total weight 4 tons, and 3

pallets of medial supplies weighing one ton altogether.

JR : OK. Have you got the (5) _________________ of each consignment?

VO : Yes, …er, it’s 26 m3 for the tents and 3 m3 for the rest.

JR : Right… now… What about the other European supplies?

VO : I haven’t got the (6) _________________ here, but I’ve asked the Germans, Spanish

and Scandinavians to get it touch with you directly.

JR : That’s fine. Well, I’ll let you know the final arrangements as soon as everything is

settled.

VO : That’s fine. Well, I’m looking forward to hearing from you, then.

JR : Right. Bye for now.

VO : Goodbye.





OFPPT/DRIF 131


2. Why did Vicky Owen decide to work with F.S.F.?

3. Complete this sentence:

The goods will be air freighted from ____________ to ____________. Good from other parts of

Europe will be picked up in _____________.

4. What is the weight and volume of the shipment?

5. What other countries are sending supplies?

6. Write an e-mail that Vickie Owen might write confirming the details of this conversation.

SCENE 3

JR : Yes, speaking… Sorry. Did you say Frankfurt? … Yes, I was (1) ___________ your

call … Yes that’s right, type of goods, total weight, volume, etc…

JR : Thanks Mr Gonzalez. Perhaps you could (2) ______________ that by e-mail. Pick

temp up? In a couple of days. But we’ll be in touch …

Annick ( Jacques’ colleague) :

C’est pour toi Jacques … un appel de Stockholm …

JR : Oui je le prends.

JR : Allez, Annick (lui tendant les dossiers marqués « Allemagne, Espagne, Suède, (Relief

Supplies ») … au boulot !


2. Which three European countries are sending supplies?

3. You decide which type of goods each country is sending, then write the e-mail that Mr Gonzalez might send to Jacques Richard.





OFPPT/DRIF 132

SCENE 4

JR : Chris? Jacques Richard from F.S.F. How are things in London?

CF : Very (1) ___________, as usual.

JR : Here too. Look … I’ve got 5 tons of goods to airfreight from London to Athens, and

another 16 tons or so to be (2) _____________ on the same flight from Roissy. So,

what’s available in the next few days?

CJ : Well …

To : Chris Jones. Olympia Airways London.

From : Jacques Richard FSF Paris.Cfm booking OA 207/10 Feb 19…


2. How many tons of goods will be loaded in London?

3. How many will be picked up in Paris?

4. What is the total weight of the air shipment?

5. Finish the e-mail that Jacques Richard writes to Chris Jones confirming the booking. (Youwill decide the nature of the goods, volume, number of packages, reference number,etc…).





OFPPT/DRIF 133

SCENE 5

AP : Ambros. Aristotle Papados.

JR : Aristotle? Jacques Richard here.

AP : Hi! Jacques. … Don’t tell me you want another quotation -

(1) ____________, like the last time?

JR : No, don’t worry. Actually, that’s the one I’m (2) _____________ about. You know the relief supplies for Voravia?

AP : Is it all fixed up then?

JR : Yes, here are all the details … Look … The British (3) ______________ is leaving

London on flight … OA 207.


2. Where is Aristotle Papados’ office?

3. Why is Jacques calling Aristotle?

4. Finish the dialogue.

AP :

JR :

AP :

JR :





OFPPT/DRIF 134

SCENE 6

Annick : Jacques, le transporteur suédois. Tu le prends à ton bureau ?

JR : Problem ? What sort of problem?

Swedish haulier : One of our (1) ______________ has broken down in Germany. We’ve

sent another one to pick up the goods but they’re not likely to get to

Paris in time.

JR : (expression de frustration !) Well … Look … Do your best, right, and

I’ll try and (2) ______________ things our end. OK?

JR : … Yes, I know its annoying, but what we can do is either send off a part-shipment, and the rest will follow on the next (3)

______________ flight, or we could wait for the Swedish stuff to

arrive and send everything off together on another flight.

VO : Hmm, … Send me a (4) _________ with all details and I’ll let you

know my decision this afternoon.

JR : Annick ! Je prépare le fax pour Vicky Owen, uh !


2. What is the problem with the shipment from Sweden?

3. What are the two solutions that Jacques proposes to Vicky Owen?

4. Write the fax that Jacques sends to Vicky Owen including details of the held-up goods,description, weight, volume, and difference in cost according to solution chosen.





OFPPT/DRIF 135

SCENE 7

Charles : Tiens … Tu as la réponse de Vicky Owen. Elle demande qu’on envoie

tout ce qu’on a comme prévu, sans attendre le lot suédois.

JR : Bon, dans ce cas-là il va falloir modifier le booking et les documents,

et mettre Papados au courant.

Charles : D’accord.

JR : Tu peux envoyer un e-mail à Vicky Owen – c’est juste pour tout

confirmer.

1. Write the fax that Vicky sends to Jacques letting him know her decision.

2. Then write the e-mail Jacques sends to:

a) Chris Jones

b) Aristotle Papados

SCENE 8

Charles : Jacques - J’ai des informations toutes chaudes. L’avion a quitté

Londres sans problèmes. Les marchandises collectées sont chargées

actuellement à Roissy et l’avion repart sur Athènes ce soir à 22

heures.

AP : Yes, the goods (1) __________ and everything has been cleared. In

fact they finished loading the lorries half an hour ago and now they’re

on their way to Voravia.

JR : I (2) _______________ you’d do your best.

AP : Yes, but I did say “on their way”. You never know …

JR : What do you mean?

AP : Oh nothing. Nothing. Only joking…





OFPPT/DRIF 136

JR : Ha, ha … Yes but I’m not. If anything (3) _______________, it’s your

problem.

JR : Bon … maintenant un petit coup de fil à Londres.


2. Have the goods cleared customs in Athens?

3. The goods are now in lorries on the way to Voravia. Why does Artistotle think there may be a problem?

4. Write the dialogue between Jacques and Vicky Owen.

SCENE 9

Aristotle : What ? No (1) ___________ ? The lorry’s stranded?

1. Fill in the missing word.

2. What is the problem with the shipment?

3. Complete the sentence.

“If I were Aristotle, I’d ________________________________________________________

__________________________________________________________________________”

SCENE 10

To : Jacques Richard F.S.F. Paris.From : Vicky Owen B.R.A. London.

CONGRATS ONE SAFE ARRIVAL OF EUR, RELIEF SUPPLIES PLSCONTACT ASAP BC CONSTRUCTION AMSTERDAM (MR. SCHMÜLDER) TEL 75192846 RE CONSIGNMT OF BUILDING MATERIALS FOR VORAVIA VIA PIRAEUSBY CONT.

RGS VO





OFPPT/DRIF 137

JR : Mr Schmülder ? Jacques Richard, Frêt Sans Frontières, Paris here. I’m

ringing on behalf of Vicky Owen …

BUILDING MATERIALS - PRE - FAB

18 CONCRETE BEAMS 3 T/UNIT DIM 650x020x0206304 PKGS MISCELLANEOUS 158 T DIM 030x035x0403300 BAGS CEMENT 182 T DIM 050x050x015

JR : 394 tons, yes. And … about 393 m3. Right. I’ve got that … Yes please. The

number’s 161455682.

* Aristotle has resolved the problem of the stranded lorry.

SCENE 11

JR : When’s the next (1) ____________ ?

Charles : … oui c’est ça - en 40 pieds, par rail.

JR : What about via Antwerp ? Wouldn’t it be (2) _________ ?

Charles : … but couldn’t we have preferential rates?

JR : What about handling (3) ____________?

Annick : … oui, je sais, mais c’est pas pratique par barge.

JR : That’s right Mr Schmülder. It’ll be picked up on Wednesday …

JR : (à Annick) Tiens, j’ai besoin du plan de chargement pour faire le booking.

(scenes of dock area: goods being loaded by fork-lift trucks etc…)


2. The goods from Sweden are being transported by ship. Write some sentences comparingother means of transport, such as air, rail or lorry, for transporting goods from Sweden toGreece.

Example: Air freight is more expensive.





OFPPT/DRIF 138

SCENE 12

AP : Jacques. It’s Aristotle here. We’ve got a problem. There’s a dock

__________ on here.

JR : Oh no! I suppose that means our _________________ are going to

overshoot Piraeus.

AP : Yes, that’s right. In fact they’re on their way of Istanbul.

JR : That’s no good is it? Got any solutions?

AP : Well, there are _____________ possibilities. First of all we could …

JR : … OK. Well, I’ll get on to Vicky Owen straight away and let you know. Right.


2. The goods are arriving by ship. Why can’t they be unloaded?

3. Where is the ship going to dock?

4. Write a paragraph explaining how you would transport the goods from Istanbul to their final destination in Voravia. Justify your answer.

SCENE 13

VO : … I think you’re right, Jacques. Feeder to Thessalonika and then on by (1)

___________ seems me to be the best thing.

JR : OK. We’ll do that then. And let’s (2) ____________ the strike doesn’t

spread.

Charles : Ca y est ? C’est décidé ? Tu veux que j’envoie un e-mail à Papados ?

JR : Oui, je veux bien. Vas-y …


2. Regarding the decision as to how to transport the goods from Istanbul to Voravia, whichsolution did Vicky Owen choose?

3. Write the e-mail that Jacques Richard sends to Aristotle Papados explaining Vicky

Owen’s decision.





OFPPT/DRIF 139

SCENE 14

JR : Charles. Regarde ce que l’on vient de recevoir :

GREEK STRIKE SPREADS

The strike which has paralysed the port of Piraeus for the past two weeks has now spread to

other Greek ports. Dockers in other ports around the Mediterranean are complaining that since

the Voravian earthquake, their workload has doubled due to the sharp increase in ships using

already congested facilities and insufficient care is being taken in handling goods. Containers,sacks, drums, and so on have been piling up on quaysides and in any available warehouse.

This had lead to a significant rise in problems of pilferage, vandalism and spoilage.

Annick : Jacques ! Le patron veut te voir tout de suite.

SCENE 16

JR : Charles - écoute.

GREEK DOCKERS’ UNION AGREE TO HANDLE RELIEF SUPPLIES.EXPLANATION FOLLOWS.

BEST REGARDS ARISTOTLE.





OFPPT/DRIF 140

GLOSSAIRE ENGLISH / FRENCH

30 days from date of delivery 30 jours livraison

Accept (V) Accepter

Act of God Force majeure

Advise (V) Conseiller, aviser

Agency Agence

Agent Agent / transitaire

Agree (V) Etre d’accord

Air (by …) Par avion

Air cargo Fret aérien

Air freight (V) Envoyer par avion

Air-tight Etanche à l’air

Air transport Transport aérien

Air waybill Lettre de transport aérien

Airport Aéroport

All-risk policy / All-in policy Police d’assurance tous risques

Alongside Accosté

Amount Quantité, montant

Assert claims for indemnification (V) Faire valoir des droits à l’indemnisationAssess / Estimate / Value the damage (V) Evaluer l’avarie

At their risk and expenses Risques à leur charge

Atmospheric moisture Humidité ambiante

Attention (for the … of) A l’attention

Authenticate the original bill of lading (V) Authentifier le connaissement

Available Disponible

Bad packing Insuffisance d’emballage

Bag SacBale Balle

Barrel Tonneau

Basic price Prix de base

Be confirmed in writing (V) Etre confirmé par écrit

Be deducted (V) Etre déduit

Be entitled to / Be allowed to (V) Etre autorisé à

Be forwarded by air (V) Etre expédié par avion

Be forwarded by road (V) Etre expédié par route

Be forwarded by sail (V) Etre expédié par mer





OFPPT/DRIF 141

Be responsible for / Be held responsible / Be liable (V) Etre tenu responsible de, répondre de

Be sent (V) Etre expédié

Belong to (V) Appartenir à

Berth Poste d’amarrage, d’ancrage des navires

Berth (V) Amarrer, ancrer

Bilge Buée de cale, condensation

Bill of entry / Customs entry Déclaration en douane

Bill of health Certificat sanitaire

Bill of lading Connaissement

Bill of lading (clear) Connaissement net

Bill of lading (dirty-foul) Connaissement portant des réserves

Bill of lading (house) Connaissement de groupage

Bill of lading (through) Connaissement direct

Bitumen coated Bituminé

Book (V) Réserver

Booking Réservation

Border Frontière

Bottle Bouteille

Box Carton, boîte

Box (boxes) Boîte, caisse (« conteneur »)

Brace (V) Amarrer, ancrer

Break (V) Casser

Break down (V) Tomber en panne

Break easily (V) Casser facilement

Breakage Casse

Bring back (V) Rapporter

Bulk En vrac

Bulk VolumeBulk carrier Vracquier

Bulky Volumineux, encombrant

Bundle Ballot, balluchon

Buy (V) Acheter

Buyer Acheteur

Buyer’s financial standing Solvabilité de l’acheteur

By instalments De façon échelonnée, fractionnée

By weight Au poidsCalculate (V) Calculer





OFPPT/DRIF 142

Call (V) Appeler

Calls Escales

Cancel the contract in part (V) Annuler une partie du contrat

Cancel the contract completely (V) Annuler la totalité du contrat

Cancellation Annulation

Canvas Toile

Cardboard Carton

Cargo Cargaison

Cargo shifting Défaut d’arrimage

Cargoes Marchandises

Carriage Port

Carriage freight Frêt

Carriage paid Transport payé, port payé

Carrier Transporteur

Carry (V) Porter, transporter

Carton Carton

Cartons in cardboard Cartons en carton

Cartons in fibreboard Cartons en panneaux de fibre

Cash discount Remise au comptant

Cash on delivery Paiement à la livraison

Cash with order Paiement à la commande

Cask Tonneau, fût

Catch (V) Attraper, prendre

Certificate of origin Certificat d’origine

Charter party Charte partie

Chartered ship Navire affrêté

Cheap Bon marché

Check (V) Vérifier Chemical reactions Réactions chimiques

Chemicals Produits chimiques

Chest Caisse

Chipboard Bois aggloméré

CIM Railway consignment note Lettre de voiture (chemin de fer)

Claims Litiges

Clear (V) Dédouaner

Clearing the goods Passage en douane des marchandisesClosing date Date limite





OFPPT/DRIF 143

CMR Note Lettre de voiture (route)

Collect (V) Prendre

Commercial invoice Facture commerciale

Company Compagnie

Competitive Compétitif

Conference ship Navire conférence

Consignee Destinataire, consignataire

Consigner Consignataire

Consignment Expédition, envoi

Consignor Expéditeur

Consular invoice Facture consulaire

Container Conteneur

Container depot Centre d’empotage, etc. de conteneurs

Container vessel / Container carrier Porte conteneurs

Containerization Conteneurisation

Content Contenu

Conventional cargo Marchandises conventionnelles

Corrosion Corrosion

Corrugated cardboard Carton ondulé

Corrugated iron Tôle ondulée

Cost Coût

Cost of packing Coût de l’emballage

Cover note Assurance provisoire

Crane Grue

Crate Caisse à clairevoie, cageot

Currency Devise

Customer Client

Customs / Customs authorities La douaneCustoms clearance Dédouanement

Customs clearance procedure Procédure de dédouanement

Customs duties Droits de douane

Customs formalities Formalités douanières

Damage Dommages, dégâts

Damaged goods Marchandises avariées

Damages Dommages et intérêts

Data DonnéesDebt Dette





OFPPT/DRIF 144

Delay in delivery Retard à la livraison

Deliver (V) Livrer

Deliver on time (V) Livrer dans les délais

Delivery Livraison

Delivery within 3 days of receipt / of order Livraison à 3 jours après réception de la commande

Department Service

Departure point Point de départ

Depend on (V) Dépendre de

Deposit Acompte

Derailment Déraillement

Destination Destination

Disagree (V) Ne pas être d’accord

Discharge (port of …) Port d’arrivée

Discharge (V) Désembarquer, décharger

Discount Rabais, réduction de prix

Discuss (V) Discuter

Dispatch (V) Envoyer

Dispatch date Date d’envoi

Dispatch of goods Envoi de la marchandise

Dispose of (V) Se débarrasser de

Deck Pont, pontée

Dock (V) Arriver à quai

Dockage Droits de bassin

Documentary credit Crédit documentaire

Domestic fuel oil Fioul domestique

Door to door Porte à porte

Driver Conducteur

Droppage ChuteDrum Bidon

Due to Dû à

Damp-proof Résistant à l’humidité

Dump trailer Remorque à benne basculante

Dutiable goods Marchandises soumises aux droits de douane

Duty (customs …) Frais de douane

Duty free goods Marchandises admises en franchise de droit

Duty paid price Prix marchandises dédouanéesEarthquake Tremblement de terre





OFPPT/DRIF 145

Efficient Efficace

Endorse (V) Contresigner, endosser

Engaged (phone) Occupé

Enquiry Demande de renseignements

Equipment Matériel

Estimate the damage (V) Evaluer les dommages

Evaporation Evaporation

Ex works price / Ex warehouse price Prix depart usine

Exceed (V) Excéder

Expandable Extensible

Export licence Licence d’exportation

Exporter Exportateur

Extension (phone) Poste

Facilities Dispositifs, équipements

Factory Usine

Failure of the buyer to make payment Défaut de paiement par l’acheteur

Failure of deliver Défaut de livraison

Fax Télécopie

FCL Conteneur plein

Feeder vessel « Feeder »

Fibre board Panneau de fibres

Fill in / out (V) Remplir

Fulfill the contract (V) Agir conformément au contrat

Final price Prix définitif

Firm Firme, compagnie

Firm date Date sûre, ferme

Flammable Inflammable

Flashpoint Point d’éclair Flat (trailer) Plateforme

Fleet (of vehicles) Parc de véhicules

Flight Vol

Floating policy Police flottante

Fly (V) Voler, voyager par avion

Foam Mousse

Fog Brouillard

Foreman ContremaîtreForged juggernaut lorry permit Fausses autorisations poids lourds





OFPPT/DRIF 146

Forklift truck Chariot élévateur

Fortnightly Tous les quinze jours

Forwarding agent Transitaire

Forwarding station Gare d’expédition

Free from defects in material Sans défaut de materiel

Free from defects in workmanship Sans défaut de fabrication

Freight Frêt, cargaison

Freight (V) Affrêter, transporter

Freight forwarder Transitaire

Freight rates Coûts de transport

Futures / Future goods / Forward goods Vendues à terme (céréales)

General average Avarie générale

General cargo vessel Navire de ligne

Glass Verre

Goods Marchandises

Goods damaged in transit Avaries de route

Goods in bond Marchandises sous douane

Goods ship badly Marchandises supportant mal le transport

Gross Brut

Ground (plane) (V) Retenir un vol (avion)

Groupage Groupage

Grouped goods Marchandises groupées

Guarantee claims Recours en garantie

Hand over (V) Transmettre, donner

Handle (V) S’occuper de

Handling Manutention

Handling charges Frais de manutention

Harmful Nocif Haulage Transport routier

Haulier Transporteur routier

Hazard Danger

Hazardous Dangereux

Head Office Siège social

Health certificate Certificat sanitaire

Heavy Lourd

Height Hauteur Hire purchase Achat à crédit





OFPPT/DRIF 147

Hold on (phone) / Hang on Ne quittez pas

Hold up Du retard

Hold up (V) Retarder

Hook Crochet

Hoop strengthened barrel Barrique renforcée de cercles

Hopper Trémie

Hurricane Ouragan

Immediate delivery Livraison immediate

Import licence Licence d’importation

Importer Importateur

In bond price Prix sous douane

In bulk En vrac

In multiples En lots séparés

In one lot En bloc, en une seule fois

Include (V) Inclure

Inconvenience Dérangement

Inherent vice of the goods Vice propre des marchandises

Insulated Isotherme, isolé

Insurance Assurance

Insurance broker Courtier d’assurances

Insure goods against (V) Assurer les marchandises contre

Insured (name) Assuré

Insurer (name) Assureur

Invoice Facture

Issue (V) Emettre

Items Articles

Jute Jute

Keg BarilletLabel Etiquette

Label (V) Etiqueter

Lack of Manque de

Latest price Le prix le plus récent, le plus à jour

LCL Conteneur partiellement rempli

Length Longueur

Liability Responsabilité

Licence PermisLight Léger





OFPPT/DRIF 148

Liner terms Conditions lignes maritimes régulières

Livestock Bestiaux

Load Chargement

Load (V) Charger

Loaded in bulk Chargé en vrac

Loading bay Aire de chargement

Location Emplacement

Log book Livre de bord

Lose (V) Perdre

Lorry Camion

Loss Perte

Make out (V) Etablir

Means of transport Moyens de transport

Measures unknown Mesures inconnues

Meet the delivery dates (V) Livrer dans les délais

Missing Manquant

Molded Moulu

Money Argent

Mortgage the goods (V) Nantir les marchandises

Mover Déménageur

Natural hazards beyond man’s control Cas de force majeure

Nature of the goods Nature des marchandises

Need for special care Exigeant un soin particulier

Neglect (V) Négliger

Negligence of the consignor Négligence de la part de l’expéditeur

Net 30 days from date of invoice Trente jours de la date de la facture

Netting Filet

Non delivery Défaut de livraison Notify damage (V) Notifier les dommages

Off-loading Rupture de charge

Offer Proposition, offre

On arrival A l’arrivée

Onward journey Etape suivante

Open top A toit ouvert

Out of date Périmé, pas à jour

Overall GlobalPack (V) Emballer





OFPPT/DRIF 149

Package Emballage

Packaging Conditionnement

Packing Emballage

Packing slip Bordereau de colisage

Padded lid Couvercle rembourré

Padding Rembourrage

Pallet Palette

Palletise goods (V) Palettiser les marchandises

Paper Papier

Particular average Avarie particulière

Parts (machine) Pièces

Pay (V) Payer

Payload Charge

Payment on account / Payment by instalments Paiement échelonné

Penalty clauses Clauses de pénalité

Percentage Pourcentage

Perishables Denrées périssables

Person in charge of (imports) Responsable du service (import)

Pick up (V) Prendre

Pilferage Petits vols, larcins

Place of loading Lieu de chargement

Place of unloading Lieu de déchargement

Plant (chemical) Usine, installation chimique

Plastic Plastique

Plywood Contreplaqué

Policies Polices d’assurance

Policy free from particular average (FPA) Police franche d’avarie particulière

Port dues Frais de manutentionPort of delivery Port de livraison

Port of destination Port de destination

Port of loading Port de chargement

Porterage Droits de main d’œuvre, dockers

Post-carriage Acheminement près débarquement

Postpone (V) Reporter, reculer

Pre-carriage Acheminement avant embarquement

Preferential rates Taux préférentielsPremises Locaux





OFPPT/DRIF 150

Premium Prime d’assurance

Previous Précédent

Problems at the customs Problèmes à la douane

Prompt cash A réception de la facture

Prompt delivery / Early delivery Livraison rapide

Proof Preuve

Properties Propriétés

Protect (V) Protéger

Protection Protection

Provide (V) Fournir

Put X through to Y (V) Passer une communication téléphonique

Quality Qualité

Quarterly Tous les trois mois

Quay Quai

Queen’s enemies Faits de guerre

Quotas / Controlled import Quotas

Quotation Devis, cotation

Quote (V) Faire un devis

Rail (by …) Par chemin de fer

Range Gamme

Raw materials Matières premières

Reach (V) Arriver à

Rebate (V) Accorder une remise

Receiving receipt Bordereau de réception

Receiving station Gare d’expédition

Reefer Conteneur frigorifique

Refrigerated Réfrigéré, frigorifique

Refuse (V) Refuser Reliable Fiable

Remedy a defect (V) Remédier à un défaut

Rent (V) Louer

Request (V) Demander

Requirements Besoins, exigences

Reservation Réservation

Reservation of ownership Réserve de propriété

Return trip Retour (voyage)Reusable Réutilisable





OFPPT/DRIF 151

Right of cancellation / termination Droit d’annuler

Risks Risques

Ro-Ro vessel Navire roulier

Roll Rouleau

Sack made of jute Sac de jute

Sail (V) Partir en mer

Sailing Départ en mer

Sample Echantillon

Schedules Horaires

Sealed by consignor Scellé à l’entreprise de l’expéditeur

Seizure / Distraint Confiscation

Sell (V) Vendre

Seller Vendeur

Send off (V) Envoyer

Settle (V) Régler

Sheepskin Peau de mouton

Sheet metal Tôle

Sheeting PVC Feuilles PVC

Ship Navire, bateau

Ship goods (V) Expédier

Send (V) Expédier

Consign (V) Expédier

Forward (V) Expédier

Shipment Envoi, cargaison

Shipowner Armateur

Shipper Expéditeur, chargeur

Shipping agent Agent maritime

Shipping company Compagnie maritimeShipping documents Documents d’expédition

Shipping instructions Bordereau d’expédition

Shipping line Ligne maritime

Ship’s papers Documents de bord

Shock proof Résistant aux chocs

Sign (V) Signer

Simplify (V) Simplifier

Sling (V) Elinguer Sold at net weight on arrival Vendu au poids net à l’arrivée





OFPPT/DRIF 152

Sort out (V) Résoudre

Spoilage Détérioration

Spot cash Au comptant

Stackable Gerbable

State (V) Attester

Storage Stockage

Store (V) Stocker

Storms Tempêtes

Stow (V) Arrimer

Stowage Frais d’arrimage

Stowing Arrimage

Straw Paille

Strike Grève

Strip (V) Dépoter

Strong chest Grande caisse

Stuff (V) Empoter

Subject matter Objet du contrat

Suffer damage (V) Subir des dommages

Supplier is in default Le fournisseur est mis en demeure

Supplier Fournisseur

Supply (V) Approvisionner, fournir

Take out an insurance policy (V) Souscrire une police d’assurance

Tank Citerne

Tariff Tarif

Textile Textile

Time of delivery Date de livraison

Tin, Can Boîte métallique

Tissue paper Papier de soieTrademark Marque de fabrique, estampille

Trailer Remorque

Transhipment Transbordement

Tray Plateau

Truck Camion

Unit Unité

Unload (V) Décharger

Update (V) Mettre à jour Value Valeur





OFPPT/DRIF 153

Vendor Vendeur

Volume Volume

Voyage policy Police de voyage

Wagon Wagon

Warehouse Entrepôt

Waste Déchets

Water tight Etanche à l’eau, imperméable

Waybill Lettre de voiture

Weekly Hebdomadaire

Weight (V) Peser

Weight Poids

Weight (gross) Poids brut

Weight (net) Poids net

Warehousing and insurance expenses Frais d’assurance et d’entrepôt

Wharefage charges Droits de mise à quai

Wine Vin

Withdraw the goods (V) Retirer la marchandise

Withstand (V) Résister à

Wood Bois

Wooden En bois

Wrap (V) Envelopper, emballer

Wrapping Emballage

Wrong Faux, incorrect

Wrong delivery Erreur de livraison

SOME « DIFFICULT » VERBS

Some of the meanings below are those commonly given to these verbs in a commercial /transport context.

TO BE WAS/WERE BEEN ETREBEGIN BEGAN BEGUN COMMENCER

BREAK BROKE BROKEN BRISER, CASSER

BY BOUGHT BOUGHT ACHETER

CAN COULD POUVOIR

CATCH CAUGHT CAUGHT ATTRAPER

CHOOSE CHOSE CHOSEN CHOISIR

COME CAME COME VENIR

COST COST COST COÛTER

DEAL (WITH) DEALT DEALT S’OCCUPER DE





OFPPT/DRIF 154

DO DID DONE FAIRE

DRAW (UP) DREW DRAWN ÉTABLIR, RÉDIGER

DRIVE DROVE DRIVEN CONDUIRE

FALL FELL FALLEN TOMBER

FIND (OUT) FOUND FOUND TROUVER

FLY FLEW FLOWN VOLER

FORGET FORGOT FORGOTTEN OUBLIER

FREEZE FROZE FROZEN GELER

GET (THROUGH) GOT GOT OBTENIR, PASSER (TEL)

GIVE GAVE GIVEN DONNER

GO WENT GONE ALLER

GROW GREW GROWN SE DEVELOPPER

HANG (ON) HUNG HUNG ATTENDRE (TEL)

HEAR HEARD HEARD ENTENDRE

HOLD (ON) (UP) HELD HELD TENIR, PATIENTER

(TEL), RETARDER

KEEP KEPT KEPT GARDER

KNOW KNEW KNOWN SAVOIR, CONNAITRE

LEAVE LEFT LEFT LAISSER, QUITTER

LOAD LOADED LOADED, LADEN CHARGER

LOSE LOST LOST PERDRE

MAKE (OUT) MADE MADE FAIRE, REMPLIR

MEAN MEANT MEANT VOULOIR DIRE, SIGNIFIER

MEET MET MET RENCONTRER

MUST HAD TO DEVOIR

PAY (FOR) PAID PAID PAYER

PUT PUT PUT METTRE

READ READ READ LIRERING (BACK) RANG RUNG (R) APPELER (TEL)

RUN RAN RUN FONCTIONNER

SAY SAID SAID DIRE

SEE SAW SEEN VOIR

SELL SOLD SOLD VENDRE

SEND SENT SENT ENVOYER

SHOW SHOWED SHOWN MONTRER

SHUT SHUT SHUT FERMER SPEAK SPOKE SPOKEN PARLER





SPELL SPELT SPELT EPELER

SPEND SPENT SPENT DEPENSER, PASSER (TEMPS)

STEAL STOLE STOLEN VOLER

TAKE TOOK TAKEN PRENDRE

TELL TOLD TOLD DIRE

THINK THOUGHT THOUGHT PENSER

UNDERSTAND UNDERSTOOD UNDERSTOOD COMPRENDRE

WRITE WROTE WRITTEN ECRIRE

M10 - Langue étrangère appliquée - Anglais - TR-TSET

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