Global IT Solutions - Passionate People

Jeudi 25 février 2010

TTT

Global IT solutions

2TTT – Jeudi 25 février 2010

Introduction

• Thank you & apology• Who?• Why?• What?• How?


Nicolas Tenoutasse“IT architect emerging countries”


« Grâce à cette femme de ma vie professionnelle qu'est la publicité, je me lève tous les matins plus amoureux d'elle que la veille. »

Jacques Séguéla


Manpower (1948)

• 82 countries• 28000 employees• 4100 offices• 3 millions placements per year

“Manpower Inc. is a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work.”

“Manpower Inc. is a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work.”


R & D


IT organisation


Global solutions - Why

• Costs• Common processes• Share best practices• Common applications• Standard integrations• Reporting


Global solutions - Problems

• Costs• Laws• Conflicting processes• Business & technology maturity • Big brother fear• Legacy systems• Language barrier


Global solutions – multiple angles approach

General process


• Vision• BPR (Business Process Reengineering)

• Requirements• Tools & vendors pre-selection• Tools selection & validation• Customizations & Enhancements - CCB (Change Control Board)

• Core product life - CCB• Deployments

Deployment process


• BPR gaps• Functional gaps• Customizations• Deployment & integrations• Go live• Support• Enhancements - CCB


Deployment


Vision


Vision (process angle)

Market Analysis & Planning

Business Strategy

Candidate Attraction & Retention

Client Sales Order Fulfillment & Delivery

Solution Development

Support


Sales & client management

Order registration & fulfilment

Intake and Candidate managementManaging Filled Orders


Vision (integration angle)


Iteration #1 – FO (2001 – 2004)

• Bought source code from an Australian company• Enhanced by Spain• Promoted global application• Deployed by global team• Maintained by local teams• Forked and are completely independents


Iteration #2 – FO.Net (2004 – 2007)

• Developped internally from scratch• 5 development locations• 6 languages• 5 hour time difference• Huge cost• Technologicaly obsolete before starting• Deployed & maintained globaly


Iteration #3 – New FO (2008 – )

• Selected an off-the-shelf product• Limited customization • No gaps but selected places customisable


Conclusion - advice – wishful thinking

• Global applications are complex• Software is hard• Change is slow• Use standard integrations from the start• Avoid supplier lock-in• Start small & grow incrementally• Manage expectations

Global IT Solutions - Passionate People

Technology

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