CAC - Carmen Belles

Unit 7 Communication and Costumer Service

Carmen Bellés Monfort 1

Business letter ..................................................................... 3

Meeting request .................................................................. 5

Meeting minute ................................................................... 7

Greeting............................................................................... 9

Application ........................................................................ 11

Certificate .......................................................................... 13

Business card ..................................................................... 15

Press release ...................................................................... 16

E-mail ................................................................................ 17



A business letter is usually a letter from one company to another, or between such organizations and their

customers, clients and other external parties. The overall style of letter depends on the relationship

between the parties concerned. Business letters can have many types of contents, for example to request

direct information or action from another party, to order supplies from a supplier, to point out a mistake by

the letter's recipient, to reply directly to a request, to apologize for a wrong, or to convey goodwill. A

business letter is sometimes useful because it produces a permanent written record, and may be taken

more seriously by the recipient than other forms of communication.

General Structure



Sample



A meeting request is a document to officially call certain people to attend a meeting or assembly.

A letter to request a meeting doesn’t need to be long, but it does need to give the vital information.

General Structure

Part one

Sender’s Name

Sender’s Address

City, State, Zip Code

Part two

Date, Time and Place

Part three

Receiver’s Name

Receiver's Title

Receiver’s Address City, State, Zip Code

Part four

Issues to be dealt with

Part five

Stamp

Sender’s signature

Sender’s Name printed

Sender’s Title



Sample



When we celebrate a meeting, we take notes about it and then write a meeting minute about what

happened and was discussed and agreed during the meeting.

Important points

• Try to answer all these questions:

When was the meeting?

Who attended?

Who did not attend? (Only if it matters)

What topics were discussed?

What was decided?

What actions were agreed upon?

Who is to complete the actions, by when?

Were materials distributed at the meeting? If so, are copies or a link available?

Is there anything special the reader of the minutes should know or do?

Is a follow-up meeting scheduled? If so, when? Where? Why?

• Meeting minute may include these:

Topics

Decisions

Actions agreed upon

Person responsible

Deadline

Next meeting

Date and time

Location

Agenda items

• Do’s and don’ts

Do write minutes soon after the meeting

Don’t skip writing minutes just because everyone attended

Don’t describe all the “he said, she said” details

Don’t include any information that will embarrass anyone

Don use positive language

• Last sentence

Without more points for today, we leave the meeting at …….

Meeting adjourned by ………….. at ………….



Sample



A greeting is a very formal written communication used to express appreciation, invite to events, changes

of registered offices, etc.

General Structure

Part one

Sender’s Name

Sender’s Position

Part two

Word Greeting (In a letter bigger than the rest of the text)

Part three

Receiver’s Name (Name and Surname in capital letters) or Position

Information about the invitation, the reason for this document

Part four

Sender’s Name and Surname

Part five

Farewell - Short and kind (takes the opportunity to offer its highest consideration)

Part six

Place and date



Sample



An application letter is a formally written one-page letter used to request a service to the authority or

person that can grant it.

There are two types, letters and forms.

General Structure

Part one

Personal data of the Sender

Part two

We start this part with the word “Exposed”

After we explain the reasons for the application

Part three

We start this part with the word “Asks”

And then we describe our petition, briefly

Part four

We detail all the documents that we attach

Finally

Date

Signature

Name of Sender



Sample



A certificate is a document issued by an authority to state a particular event or status, like a course, for

example.

General Structure

Part one

Data of the company or institution that issue the certificate

Part two

Data of the certifier

Position in the company

Part three

Applicant’s personal data and the fact that is certified

Part four

The sentence – And for the record, I sign this certificate in

Place and date

Signature

Name of signer

Stamp



Sample



Business cards are cards bearing business information about a company or individual. They are shared

during formal introductions as a convenience and a memory aid. A business card typically includes the

giver's name, company or business affiliation (usually with a logo) and contact information such as street

addresses, telephone number(s), fax number, e-mail addresses and website. Before the advent of

electronic communication business cards might also include telex details. Now they may include social

media addresses such as Facebook, LinkedIn and Twitter. Traditionally many cards were simple black text

on white stock; today a professional business card will sometimes include one or more aspects of striking

visual design

Sample



A press release is a document that the company uses to send information about a topic, person or product

to the media for public dissemination.

Sample



The content of an e-mail is similar than a business letter. The difference between a business letter and an

e-mail is that and e-mail is send via internet.

Sample

CAC - Carmen Belles

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