Best Practice numéro 1-2016

7/25/2019 Best Practice numro 1-2016

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BESTPRACTICE.

DIGITIZATION

TIME FOR UN-OUTSOURCING

PARTNERING

THE HIGH ART OF SI

SECURITY

CIO TALK HANIELQUALITY MANAGEMENT

Issue 12016


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BESTPRACTICE.Issue 12016

Or do itdifferently.secure clouds +99.999 % reliability +

no vendor lock-in +smart partnering +

quality, security and network stability


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because its not always safe to save.

Thats why T-Systems has long advocated for the best-possible data

security for its clients. For instance, by using data servers located in Europe.

Photo:MareenFischinger/DeutscheTelekomA

G

EDITORIAL

5

In an editorial two years ago, I announced our companys big-

gest ever reorganization. And Experton Groups Digital Transfor-

mation Vendor Benchmark 2016 is proof positive that this was

the right move. It demonstrates that, from our customers per-

spective, our new structure, comprising the IT Division, the Tele-

communications Division and the new Digital Division, is the

right one. In a field comprising almost 600 IT service providers,

we are among the leaders: an exclusive group of seven who of-

fer outstanding strategic and tactical support for full IT/busi-

ness transformation. Very few players can match us in terms of a

truly complete portfolio of IT services for digital transformation.

A key differentiator of our end-to-end approach is the fact

that we repeatedly and critically reassess the entire IT value

chain to answer the question: what do our customers really

need? And in what way do we need to reinvent ourselves to be

ideally placed to drive business digitization? With regard to

cloud services, technologies such as big data analytics, the se-

curity and speed of networks, and managed IT services, from

data centers to client-side applications, we are always looking

for opportunities to improve if necessary, by doing things dif-

ferently. Whenever and wherever it makes sense, we are willing

to break with the old and embrace the new.

I would like to offer two examples of what I mean. Not so

long ago, business data and the public cloud were seen as in-

compatible. The Safe Harbor agreement became synonymous

with the insecurity CIOs associated with public clouds and their

providers. And we believed the time was right to rectify this situ-

ation. As a result, we are launching our Open Telekom Cloud to

coincide with the start of this years CeBIT. This is the first, and

only, public cloud in the world to be hosted at a highly secure

data center in Germany, by a German company, in accordance

with this countrys strict data protection legislation. It will make

infrastructure as a service affordable, safe, and easy to use.

This shows we have what it takes to be different. And we are

also addressing the private cloud. Its our conviction that long-

term outsourcing agreements are pass. Customers need flexi-

bility. We will start with Dynamic Services for SAP and SAP

HANA. If, at the end of the intensive hypercare phase, new cus-

tomers are not satisfied with their transformation to cloud com-

puting, they should be entitled to cancel their contracts at any

time, without citing grounds. Similarly, existing customers

should have the right to terminate their contracts at short

notice.

These are some of the ideas we are exploring in response

to the evolving IT needs of digital-era businesses. And we have

the ability to put them into action because we have more than a

decades hands-on experience of cloud computing. We under-

stand the technology, how to manage it, and how to integrate it

with customers systems from end to end. With the support of

our quality assurance program: Zero Outage.

IT environments will only remain up and running if the right

protection is in place. And trends such as the smart factory and

the fourth industrial revolution compel us to give security greater

weight than ever before. We need to find ways not only to safe-

guard our IT systems, but also the billions of machines and de-

vices worldwide that will soon be connected to the Internet. As I

see it, the answer lies in scalable, cloud-based security solu-

tions. And in combining and consolidating our resources to re-

pel cyber attacks assaults on data centers, networks, our

customers infrastructures and data. T-Systems, in partnership

with our enterprise customers, is a major power in the security

arena. Expertons Security Vendor Benchmark 2016 names us

leader on eight fronts, for example. But security demands all

stakeholders join forces from major corporations to SMBs to

individual consumers. Against this backdrop, we have pooled

all of our internal and external security skills and tools through-

out Deutsche Telekom within a single business unit: Telekom

Security. In the future, Telekom Securitys solutions will be mar-

keted under the Magenta Security brand. And we have set our

sights on becoming the European market leader in this space.

This issue of Best Practice considers the role our external

partners and their market-leading technologies will play for us

now and in the future, and why, for us, digital transformation

means reorganization is an ongoing process. We hope you find

it enjoyable and informative.

Best regards,

Reinhard Clemens

Reinhard Clemens,

Member of the Board

of Management at

Deutsche Telekom,

and CEO of T-Systems.

WERE DIFFERENT.

AND FOR GOOD REASON.


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Photos:AudiAG(2)

3D Printing

Additive production in the car industry

INTRO

5

CARS STRAIGHT FROM THE PRINTER.

THIS FAITHFUL MODEL OF THE GRAND

PRIX SPORTS CAR, AUTO UNION TY PE C

FROM 1936 WAS PRINTED AT AUDI. THE

METAL COMPONENTS FOR THE SILVER

ARROW MODEL ON A SCALE OF 1:2 WERE

ALSO MADE IN A 3D PRINTER.

We are driving new manufacturing technologies in the tool shops of

Audi and within the Volkswagen Group, says Prof. Dr. Hubert Waltl,

Production Director on the Audi Board and in charge of tool shops within

the Volkswagen Group. Audi can now produce complex components very

easily using the laser sintering method. The company is keen to work

closely with the tool shops in the VW Group in order to open up further

areas of application for metal 3D printing. The 3D printing market in the

car industry is set to increase to 5.2 billion by 2020. Experts assume that

the share of car parts made by additive methods will rise to 20 percent.


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Angie Cha ng

More women to IT

Photo:DanCermak

INTRO

7

WOMENS SUMMIT.

WHAT DO MICROSOFT, GOOGLE,

FACEBOOK AND YAHOO HAVE IN

COMMON? THEY ARE ALL LOOKING

FOR FEMALE IT PROFESSIONALS.

ANGIE CHANG HAS SPOTTED THE

POTENTIAL IN THIS. HER GIRL GEEK

DINNERS AIM AT NETWORKING WOMEN

FROM THE IT SECTOR. POWER WOMEN

FROM INFORMATION TECHNOLOGY

SUCH AS FACEBOOKS COO SHERYL

SANDBERG, GIVE WELCOMING

SPEECHES FOR YOUNG TALENT ON

SUCH EVENINGS.

Programming is fun, says Angie Chang who set up the Bay Area Girl

Geek Dinner in San Francisco. Google, Facebook and co. sponsor the

meetings. Over 400 Bay Area Girl Geek Dinners have already been

successfully held at Googles headquarters. Chang, who initially studied

English language and literature, is now regarded as one of the most

successful women under 30 in the industry. She is the co-founder of the

womens IT network, Women 2.0, and VP of Strategic Partnerships at the

Hackbright Academy in San Francisco.


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INTRO

9

CyArk

Preserving cultural sites digitally

Photos:www.c

yark.c

om(

2)

Whether from weathering or wars the destruction of any World

Cultural Heritage Site represents a major loss for mankind, says

UNESCO boss Irina Bokova. With its Anqa Project, the CyArk Group is

trying to stem the tide: Together with the International Council of

Monuments and Sites (ICOMOS), the company is making digital r ecord-

ings of historical monuments under threat. Those responsible for the

project can collect , save and evaluate the enorm ous volumes of data in

the cloud. This is the only way for the digital reconstruction of the

historical building plans to serve later as the basis for restoration.

WORLD HERITAGE SITES ON THE CLOUD.

WHETHER MT. RUSHMORE OR

CULTURAL MONUMENTS IN ANCIENT

ROME, GREECE OR IN THE NEAR EAST

TEAMS FROM CYARK ARE DIGITALLY

PLOTTING THE ARCHITECTURAL

STRUCTURES OF MONUMENTS

THREATENED WITH DESTRUCTION.

THE AIM IS TO REVEAL THE ORIGINAL

CONSTRUCTION PLANS AND TO SAVE

THEM FOR THE FUTURE.


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12

36

FREYOUR

MIND

58

54

Issue 1/2016

ICT DONE DIFFERENTLY

12 TIME FOR UN-OUTSOURCING.

TOP STORY. Companies have to digitize. But many are still hesitating

before making the necessary transformation of their ICT. Whether out of

fear of the investment, the jungle of different technologies or becoming

dependent on their provider what they need are ICT service providers

who think differently. On the subject of outsourcing, for example. Or on

how public clouds can be made secure or that SAP services from the

cloud dont have to be linked to a fixed contract.

CONTENTS

11

42 EXTRAPOLATIONS ON THE CLOUD.

GUEST BOOK. The Stanford scientist, Dr. Timothy Chou, subscribes to the

view that computing & storage devices worth up 456 billion dollars are

waiting to be serviced from the cloud every year!

44 SHINING LIGHT OF AN INDUSTRY.

PIONEER. Keith Krach is considered a pioneer in robotics, e-commerce

and the digitization of the economy as a whole. In DocuSign, the cloud

service entrepreneur 2015 has created a platform through which digital

business transactions can be securely concluded at any time on the move.

BEST PRACTICES

46 WITH SAP HANA TO A WORLD RECORD.

SHELL. Group CIO Jay Crotts and T-Systems Director, Dr. Ferri Abolhassan

on real-time analyses in the largest SAP HANA installation in the world,

the transfer of 150 terabytes of critical legacy data to SharePoint and on

how services from the cloud are becoming secure.

48 WHEN ZERO OUTAGE IS A MUST.

AMS AG. The Austrian s emiconductor manufacturer had every reason to

entrust its IT to the Telekom subsidiary for a further decade: 1100 regular

changes and not one major IT incident in the last four years. A crucial

factor in this success has been T-Systems quality offensive, Zero Outage.

50 RECORD OF A WEEKEND.

QUALITY MANAGEMENT. It should be part of any consistent quality

assurance policy that even executives and SVPs of an IT provider keep

themselves available and ready to intervene 24/7 when a customer

embarks on major changes or endures a critical incident. But that cant

be said of very many.

30 SYSTEM INTEGRATION IS KING.

ANALYZE IT. The increasing diversity of cloud models requires

cloudifiers who can master complex transformations from start to

finish, says Andreas Zilch, Lead Advisor for Pierre Audoin Consultants.

33 THE LINK IN THE CLOUD MIX.

OPEN STACK. More and more companies are leaning towards a

sourcing mix of different platforms when it comes to the cloud.

The independent software framework, OpenStack, is indispensable

in ensuring the necessary standards and open interfaces.

34 FREE CHOICE IN BEST OF BREED.

UNIQUE PLATFORM. Whether for SAP, Microsoft or Salesforce users,

the multi-cloud ecosystem from T-Systems integrates and orchestrates

the worlds leading software products as one-stop SaaS solutions.

36 CIO TALK AT HANIEL.

DIGITIZATION. Haniel CIO Dirk Mller on disruption as the driver

of business models, the role of the Group in pioneering digital trans-

formation and IT problems where sometimes you need to rely onyour gut feel.

40 MARKET BAROMETER.

TREND WATCH. For more and more companies, the cloud has long

since gone from being an option to an existential must. Between

security, scalability and interoperability priorities in numbers.

ABO UT T HIS PUBLI CATIO NPublished by:

Roger Voland,

T-Systems International GmbH

Heinrich-Hertz-Str. 1

64295 Darmstadt

Publication Manager:

Gina Duscher

Executive Editor:

Tatjana Geierhaas

Editor-in-Chief:

Thomas van Ztphen

(responsible for content)

Organization:Anke Echterling

Art Direction:Jessica Winter

Layout: Barbara Geising,

Silke Weibach

Graphics Manager: Susanne Narjes

Operation Manager:

Maike Bamberg

Translation: Profi Fachberset-

zungen GmbH, Martin CrellinCopywriting and Translation

Authors of this issue:

Dr. Timothy Chou, Horst Ellermann,

Peter Gaide, Sven Hansel, Roger

Homrich, Michael Hopp, Jrgen

Mauerer, Yvonne Nestler, Thorsten

Rack, Constanze Raidt, Katharina

Schnharting, Anja Steinbuch,

Thomas van Ztphen

Publisher:

HOFFMANN UND CAMPE VERLAG

GmbH, a GANSKE VERLAGSGRUPPE

company, Harvestehuder Weg 42,

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Tel. +49 40 441 88457;

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Litho: Olaf Giesick Medien-

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Copyright:

2016 by T-Systems. Reproduction

requires citation of source and submis-

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reflect the opinion of the publisher.

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Haniel CIO Dirk Mller (r.)

talks to Thomas Henke and

Jens Paprotny from T-Systems.

Even in agriculture,

real-time is becoming a

competitive factor.

Students at Freie Univer-

sitt Berlin learning and

communicating in a Next

Generation Network.

53 WHAT IS DRIVING DIGITIZATION?

SPECIALIST BOOK. Top-class authors from the world of business and the

IT sector explain why theres no getting around the cloud. Above all, they

all agree on one thing: digitization and cloud-based processes will be the

central business engines of the 21st century.

54 REAL MOMENTS IN TIME.

THE INTERNET OF THINGS. Whether in agricultural production pro-

cesses, fleet management in logistics or for predictive analytics as

for machine manufacturer Drkopp-Adler in the age of Industry 4.0

real-time information is becoming a competitive factor.

58 RESEARCH & TEACHING AT HIGH SPEED.

ITS ALL IP. A Next Generation Network, 7,000 IP telephones and1,800 WiFi hotspots as part of a worldwide collaboration between

universities, Freie Universitt Berlin is providing top speed video

conferences at 877 Mbit/s for its roughly 7,000 employees and

34,000 students.

60 VISIONS OF THE FUTURE IN SIGHT.

THE CLOUD AS ENABLER. Airports, the Austrian post office and petrol

station operator JET are already running pilot projects and exploiting the

fact that as a result of modern architecture and systems solutions, there

seem to be no limits to the elasticity of the cloud.

Photos:NatalieBothur,umar87/Demotix/Corbis,

Fotolia.de,

FUBerlin

Best Practice numéro 1-2016

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