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THE RELATIONSHIP BETWEEN LEADERS BEHAVIOR AND WORK LIFE

QUALITY OF THE PROVINCIAL ELECTRICITY AUTHORITY RANGSIT

ELECTRIFICATION ADMINISTRATION EMPLOYEES

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Royal Patronage Khlong Luang Pathum Thani 13180 2 Master of Business Administration Graduate School Valaya Alongkorn Rajabhat University under


Royal Patronage Khlong Luang Pathum Thani 13180

Corresponding authors jkp_mhotmailcom

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ABSTRACT

The purposes of this study were to describe leaders behavior and employees work life quality

as well as to analyze the relationships between leaders behavior and work life quality of the

Provincial Electricity Authority Rangsit Electrification Administration employees This survey used

questionnaire collected from 110 employees This study used Pearson Product Moment Correlation

was used to analyze relationship between the leaders behavior and work life quality of the Provincial

Electricity Authority Rangsit Electrification Administration employees at the significant level of 005

the relationship between leaders behavior and work life quality of the Provincial Electricity

Authority Rangsit Electrification Administration employees showed that there were four types of

leaders behavior affecting employees work life quality which were country club management

impoverished management middle path management and theam management

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ABSTRACT

The objective of this research was to compare an innovation adoption process based on

personal factors and to examine the relationship between an innovation adoption process and

personal factors ofemployees at PTG Groups Company Limited

The sample group consisted of 182 employees ofPTG Groups Company Limited and

was selected by simple random sampling method Data collected by a questionnaire had a total of

30 items Part I was personal factors and part II was innovation adoption process with a reliability

level of 84 The data were analyzed by descriptive statistics ie percentage mean standard

deviation (SD) t - test independent one way ANOVA and Chi - square test and determinate

coefficient

The findings were as follows

I An innovation adoption process of employees at PTG Groups Company Limited

was at a high level The findings also showed that the innovation adoption process regarding

awareness interest trial and adoption were at a high level

3

2 Employees at PTG Groups Company Limited with different personal factors

regarding sex age education job position tenure and salary had no significantly different levels

of innovation adoption process at the 05 level

3 Employees at PTG Groups Company Limited with innovation adoption process

regarding awareness interest trial and adoption were significantly related in a positive manner at

a 05 lower level

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ffW l ~ )Ufllj i~i~ j D-3 )W YIflClD-3 ijtl11lJ fflJW li1 tJl UVlffYIH t~ V1f1U )WtlD1JiU h ~ ~ U

~

~11Hn 41 mU1Wfln~~iYU htlU1JiU )W~W~1ijtl111Jff1JtiWlif1U)WVDlJiU

B Std Error Beta

Constant 2535 131

Shame (TOSCA) 388 037 617

~lfl~nl-3~ 41 rmlUU~l1Y1 ~Vi~ fl1tJ ~ltitijflljVDlJiUjUUU~I11HlW~11lbull lJl~jlU ISO 9001 2008 )Ufln~U~1 Uh ijtl111Jff1JtiW1i1tlWVlffYI1-3t~t11f1U)Wfln

QI c GI 0 QI Q~c QI Q QI QI A

VD1JjU DtI1-31JUtlffltltyYIl-3fftl~YIj~tU 05 (Beta = 617) HClfllj1~VVDlJjUff1J1J~1UHI

middot f111Hn 42 m~U1U f11i~~lNUt~tlmJiU uU ffU t iliiml1Jff1JliU1inmJUf11itlfl1JiU

iUUfl111lfftJ il B Std Error Beta

Constant 2005 130


~ln~1il-l~ 42 VfUn-llUU11lVI yHi~ n~J ~ln~ijmitlfl1JilJi~lJlJlJ1111HlU~11Jbull 1J1~ijlU ISO 9001 2008 uhIffUt ~ U11 ijfl111Jff1J~U1i1tJt UYiffYl1-3t~tl1nlJuU f11i tlfl1JilJ

I d QoI 0 QoI etetd QoI etQoI QI et

fltlH1JUtlfflf1tyVI1~fffl~VIi~lJ 05 (Beta = 694) ~Hlmi1~tltlfl1JiUff1J1J~jlUHI

middot f111Hn 43 m ~U1U n1i~~iYU t ~tlfl1JiU IlU 1~i~ifl~ijfl111J ff1JliU1inlJuUtlfl1JiU

UUfllj i~HljM B Std Error Beta

Constant 1261 145


~ln~1iH~ 43 Vtrn~1UU1JVI ftVi~ nitJ ~ln~iimitlfl1JilJi~lJUU1111HlU~11J

mmjlU ISO 9001 2008 uUl~i~ifl-3 U11 ijfl111Jff1JliUf1tJtUYiffYl1~~tl1nUuUn1i

tlfl1JilJ fldl~iirmhtityYI1~ffi1~Vii~~lJ 05 (Beta = 762) pHlmii~tltlfl1JilJff1J1J~ilU HI

middot f111Hn 44 m ~lJ 1U f11i~~iYU t ~tlfl1JiU uUVI~~lfl~ t~ijfl111J ff1JliU1inlJuUtlfl1JiU

jUYIflH)~ B Std Error Beta

Constant 1227 126


~ln ~ 1i H ~ 44 Vtrn~lW U1JVI ft Vi~ nitJ ~ln~iin1i tlfl1JiUi ~UUU 1111HlU ~11J 1Jl~iilU ISO 9001 2008 IlUYI~fl~ U11 iiml1Jff1J~U1i1tJtUYiffVIH~tl1nUulWfl1JiU mh~

d ~ 0 QI A~d QI ~QI cv A

1JWJfflf1tyVI1~fffl~VIi~~lJ 05 (Beta = 823) f-If11i1~tltJfl1JiUff1J1J~ilUHI

bull bull

bull bull

11

8ihJiltlNtl

fll)ffflll101)fltllJiU)~UUU~I1lH1Ufl1lJlJ11Pl)i1U ISO 9001 2008 mWffflll1

U~t111 YU1~ flrtJ ~ltl~ N~h)tJff1mHHntJtJ)~t~UU~~flfitJ)ltJN~01)1~tJIPl1lJ1f1(ltJ)~ff~fiu~~ q eu q q

fflJlJ9Ii1UUtl~01)1~flfi~~~ 1~~~lPitl1tJij

)~~um~U1U01)~~iYU 1ItJtllliUUtl~Vnrfl~lUU~t111 wfi~ flltJ ~ltl~

1I1flfllJ11tn1~)~~u fl) ~U1U01)~~iYU1ItJtllJiuUtl~Vnrfl~lU u~t1ll~fi~ flltJ

~ltl~ 1~tJnlJtldUJ~~UlJ1fl trl tlYi1l HW1J ~~U fl J ~ U 111 fllJ ~~ ffU 1 11 fltllJ iU ~ 1UU m 1tJ~111 U11 11fl~ 111 ff1U

IPiNl Utl~ rfl~lUU~t111 w fi~ fl1tJ ~ltlf lr)~~uflJ~U1UO1J~~ffUi 1IfltllJiUlJfl~lUtl~U

)~~UlJ1fll~fl~1Ufi~ti11~~fl~~~ titl liU~U~1 Jtl~~~mtitl liUffUi1l liUll~~tl~ u~~lUfi~

thm~mrmJfiY~ titl rU11Pl~IPlJtl~

N~fll)1~fl U11 rm1UU~t1V1 wfi~ flitJ ~ltl~ r01JtJtllliuU~1UUtl~01J~U~1 6 ~ OJ lIJ ~d 0 ~ i JI CJf~UnJll t~lJ01JU11tll)~UUU)I1lJtJwm ISO 2001 2008 1Jl l1 Ufll)UJI11)tJWm

l~tJnlJ U~~ rfl~1U~t111m1IiUrUfltlUiUfllJtJaV~~1Ufl11JJ~UU ISO 2001 2008

lrlfl1 ~iU fllJ U~fl~iimnfl~l flU ~ I11J 1~mh1JlffmJlU~~ iJ~~ fllJUff~H i rlll Uii~ fllJ U~ I1lJ ~1U

1~tJ~11 tJUtl~tl~tim U~~r fl~ 111 iJ~ rt111ll~1lJiitltlU tl~tl mU fllJWWlU 1fllJ U~ I11J ~1U 1tJ~

1Jlmi 1Uff1fl~ ~1UrU t111lJ ffU 11 fll)U~l1lJ ~1U ff1lJlJ mJ llJ1~u~~tJiutJ~ ~ fllTth~lUirij

tJ)~iYll1ifl1 utln111U~11 fll) U~I11J~1Uiim1lJi~11lUff1mJmh1Jli ~~~tJ 1~ii fll) umUUl~ Id j 0 o iJI JI d 1 ~ 0 lIJ JI clt dk

llJ~tJUUtJ~~U~~llltlU1J~UUfll) 111~1UU1Jl l1U~1lJfllJlJJutJ~~01Jm~lU t~1UUtltJ1~~ CJf~ ~ OJ AQJ QI d ~ rI j ~ QI amp ~

fftl~t1ltl~flU~1U1~tJUtl~ lU11J1PlU lfl~flltyilU (tll~(l~ mfl] J1lll1m~l1 2543 ) tlflll11)tl~ 01)

~tlff1)1Utl~tlmtlUfllJtJtllJiU)~UUISO 9000 Utl~U~t111 111( Utl tl1Pl flJ11~ lCJftl1fflCJfff

o OJ A OJ A ~ A 0 OJ OJ Ad OJ QI tIe il1fl~ Ul~UJllllUJfll)ll1tll ~~fllJUUfl~~lVI ~lfl~ (lll11l1U) U11 lltlUt1lPllJt111lJffll Uli flU fll~ [Jf)lJ i1J~1JlJflWfll~ lSO 9000 flVlijt1[Jfflfiwnl~ff()~Ut1~ijcj~~1JlJV~nl1Vfl1JitIViffj

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ffll lJ~i 1U fi 1 11 ~ ~tJff1U 4t1t1 l~m1ll1YmiU n tlU tlu01JrJ~~u flJ ~ U 1U fllJ tJtlllfu

l~tJ) 1lJUtl~ rfl~lUU~t111 wfi~ flrtJ ~ltlf U11 11 ~ ~tJff1U Ut1t1l11iijt111lJ 1YlJtiU ntlu01J ir

I OJ c9 fJ 0 31 0 j u11~1Umtl ~lU)ltJ ~1U)~~UfllJtlflll1 ~1U1Pl1Ul1U~~1U ~1UtlltJfllJllN1U Ul~~lU

l~Ul~ tlU 11i ij t111llfflltiU n tlU J ~~UflJ ~ U1UO1J ~~ ffU 11 tJtllJ f u tld1~iirmhflYll1 ~ ffii~~J1lu

bull bull

bull bull

11

aihliltiN tl

f11jffmntllHJfl1J1Uj~UUU111lH1Um1J1JWIj~TUISO 9001 2008 mWffmn

lJ1t1n ~ Vi~ f1ij ~lnll H1~tJff11J1jmnjjj~t~UU~~ flfijj 1tJf-Hltllj1~tJ~11Ji~t1jj~ff-JflU~~ II cu q CIl

ff1J1J~~1U~fl-Jmj1~tJn~-J 111~~-J1ifl 1jij

j~~umlJ1Umj~1li1U1 iltJfl1J1tJUfl-JVnf1-J1UU1t1n ~ n~ fllj ~lnll

il1f1fl1j1tflj 1~11j ~ ~U f1J~U1Umj~1l ffU 1 iI tJfl1J1UUfl-JVnfH 1U U1t1n~ n~ fllj

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1i1-J1~fl-J ~lf1-J1UlJ1t1Vl ~Yi~ f11j ~lnPl lMj~~um~u1tJtllj~1li1Uli1tJfl1J1uVJf1~1UfldlU jJ bull JI JI t

j~~u1Jlf111ltJ~1Uniifhm~tJI-J~Pl flfl liU~U~1 Jfl~~-J1J1flfl liUffUli1 liUnPl~fl-J u~~~lUnii

fi1m~tJlrfltJYiXPl fifl liU~~~jfl-J

~~f1U1)tJ VtlJi1 WWf1-J1tJU1t1n ~n~ f11j ~lnPl lMtlljtJfl1J1lJlU~ltJ~fl-Jmj~U1 ~ III=t QI 11) ~d 0 ~ 1Yl CJf~UJlln ~Pl1JmjU1lflU~UUUJI11jflWfIlVt ISO 2001 2008 1J1 If tJmJujl1UflWfIlVt

11ltJn1J U~W1f1-J1Uiifl111JtJ111lltJliU~flUlUf11jjaJ~-J1Um1Jj~lJlJISO 2001 2008

trlfl 1~1U mJ Uilf1~iiml1f1 ~htJu 1 I1U t~ fllhlJlfff1ll1lt~ ~ tJ-Jii mmffll-J111l-H tJ tl~ mj lJ111lj -J1U

111 tJt1 1j~ fl~fl~flmu~~Vt1f1~1 tJtJ~ 1Mf111lJi1lJijflnu fl~r1m 1U tllj~fIJU 1mJ U111U -J1U 1j~ 1J1~j~ltJ ff1f1~ ~1UliUfl111JfftJ 1 iI mjtJ1VllH1tJ ff11JlJtltJ 11Jl1~u~~j1uj~ ~f11nl1-J1Ul Mii

jj~ffnnfl1~ Jm1THUll1tJmjU111U ~1Uiim11JilltiltJ ff11J UtltJ1lJ11~~llltJ 1liijmmti1UU~~

tj~tJtJ UL1~~u~~arlfllJ U~ tJu f1U t11~1Url1J11~u~ 1iif11j L11lJjj~tlljt11~1tJ 1~t1JtJ mj-J~ ~~ bull 91 QI QQI QI tI III=t 0 91 amp QI amp ~

ffflPlfl~fl~f1lJ~1U1i1UUfl~ tU11j~tJ tf1lItlltyilU (flHtI~ mf1) j1lJlftJtlllf 2543 ) f1f1lllljfl~ tllj

~flff1jltJfl~flmnlJmjtJfl1J1Uj~UtJISO 9000 ~fl~U1t1n 1ntJ ttflVtfl~ f1j11~ tCJffl1fftCJfff

o QI ltl QI -lt=lo ~ tClltl 0 QI I QI ltld QI QI 0 il1f11l U~~Ujlln tJjtlljtlfflt~~~mjUUf1~-JIVlVt il1f1Pl (lJI111fU) Vt1J11 nf1tJfI~1Jfl111J~lJVtU1i

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fflJlJ~i 1UYi 1 iJiJ)tJ ri1tJ fIf1 liim1lJi1lJ~tJr n tJtltJ f1U 1Mj ~ ~tJf1 j ~ U1tJ f)ljtJfllJ1lJ

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91 j 91 QI ~ 91 0 91 0 J

VtU111l1tJt~f1 1l1UflltJ 1l1tJj~llUmjfff1ll11l1tJ~lUI1tJ~-J1U 1l1UflltJf11jnH1U Ul~1l1U

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YHli9l ml19lIClftlnffl9HY ~ln9l lllJillVI lJif11iIIHllViIf11ilJUn~1IV1Vi ~ln9l (lJI1111U)

VilJh 1) f11iflnll111iltJl~l9itll~mJiiIl11lJfflJYrUntilJf11iUtllJilJilJlJfJWmVi ISO 9000 hw d 9IlS dl QIet cs 9cs r) 91 et Q-

VI ~lJ f11Hlf1111i9llJlh WW19li ll~lJiltJ t 9lff 1nl1 50000 lJ1V1 lJ f11 i tJtllJilJilJlJ 11 Wfl1Vi eu tiel ltu qJ III

ISO 9000 lUi~lJ~1n11n~lJ~Ul 2) f11iI1J9lilJjl1ffliI~UltilJilJlJfJWmVi ISO 9000 ii

Go QI tlQI QI bull cs QI 0 QI etet d 1I11lJ fflJViUlinlJf11i tJtllJ i lJi lJlJfJWmVi ISO 9000 tlmllJU Uffll1~VI11ff(J9llJf1lll1111ffliVI

l~tJllViiVl11~tllJlI1U II ~hWnllUlJ19liilU~il9ltiWtt1~9lffl11mi lJ (fflJ tl) 3) f11i~tlffli1U

tIet QI QI ria QI I etev 0 QI etet

tllIlf11ilJfl11lJfflJViU li nlJ f11i tJtllJilJilJlJIIWfl1Vi ISO 9000 tlUl1lJ U tJfflI1WVI11 ff(J19l 1111 I U11

~ ii 11 11lJfflJtiU n nli tJ tllJ ilJ l~lIn I11l1WIll U ~1J I fllJl]1111 1~1 l1W1 ~ 9l n ~~9l9l1lJfJW fll Vi

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ViUnllU lmj 11CII~111IlfiNntllJilJtIi~llJ11l VI 4) l1ffUlI~iiIl11lJfflJYrU ntilJf11iUtllJilJi lJlJ et QI 0 QI Q~do QI QI et

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fflJlJ~ilU~ 2 m lJ1Uf11i~9lffU 1~ tJtllJ i11 i9lUillJiiIl11lJ fflJYrU nlUVI11I~tJltilJf11i

lMi~1JIiUtJtllJilJUtllViUnllUlJ11iVI HUi ntlJ ~lti9l VilJh mlJlUf11i~9lffUl~i9ltJillJii JI JI JI JI

UVInVil9itlliUf11itJtllJilJ Ijjtl~l11UmltJ~lU VilJh liU~U~1 liUffUl1l liUll9li9litH liUVI9ltll ii

11 11lJfflJtiU1i1til U VIl1Viffl~tJltilJliUf11i tJtllJilJ lh ~mrmhflwVI1Iffi)~lh~lJ 05 fftl9lll~tll

tilJIlU1~UUtllffmlJ ItlnfJmrU~ (2541) l~ffnlllmllJfflJtiUniwi1lf11iilJmllJffllJli(J

tll9lU ltlllUf11i~9lf11i tilJVi(j~niilJf11i ~9lf11i U tll ~tJli~mlU 1U ii I I lU ~l9lffl11milJ ~1n

nli ffn 11 1VilJ h ~tJ li~lJ~U1U i HIlU tl9lffl11 m i lJiif11iilJ1I11lJ ffllJ li(JUtll9lUltll1U nli ~9lf11i tlul Ui~lJffl ~tJ li~lJ~UlU i HIlU tl9l ffl11milJ~iilViff tIltJ tIltJIlU ll1iif11iffnlll II cu cu ltu q q q q

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amp II QI ~QI QI 0 fJJ d i oor05 CJllllHtl~fHltllmHlWHItJIltH tWl1j1PlW tfWlf11ty~W(tIllfH W fljflU jllJIHJt~lf 2543)

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rIcI cv QI rI QI QI I cI QI 0 QI QQ I fllflfl1jlJfl11lJl1lJVlW1)fl11fl1jllflmmUUflWm ISO 9000 fllllllJW1I111flWYI1lffClIPl UI1lltl11 ~

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13

2) fln1~mfhJ1ti1Ji1J1Jfl1HJfl1JilJi1J1JlIl~illJ ISO 2001 2008 iltillJ~h

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Jil I jI ojl _1 1j11j1j1 0

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JfltfflJmllJ~1Uflli1~tlfli~~fl i tJ

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ISO 2001 2008 fl1il11flli1~tllUt~flJi~~lJm~1J1Uflli~~fflJ1iltlfl1Ji1JlJ1~mi1JJfl~IflJllJ

1JiliYI W Vi~ fl t tJ ~ lti~ ~HH1li 1 ~tJfl i~ ij ffl1J1iflU lfl111J tl~ tif lJ JtJHfUflJ llJ fi ij ~ fl fl1i

ItJ~tllJUtJJfl~f1mi tJtJi1JlrlUflli1Jilli J llJUll~tJi1JttJ~tllJ flllfJYI r~1J Jv~1JiliYI U~f11i

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tJi1JtJ~JI~flVimlJ 11JiliYI~tJtJ

1JiiWlUOiIJ q

cS Cl QJa v ~ tJ ~ d d~ fI 1JWlfll u ffiff~fll~ (2545) mnllpoundU1JMfIU1J f1Hl1 7 flHIYI 1 ff1itllfflffU

qq q flQI fJ o4QQJ ~ ~

fJYl1i J1J fltl1nw (2543)U1UmnllfJ fl~ J1Yl 1 l1i tllfflfflJ

Johnston R (I995) Service failure and recovery Impact attributes and process Advances

in Services Marketing and Management 4 211-218

Juran JM amp F M Gryna (988) Jurans Quality Control Handbook 4th ed New York

McGraw Hill


approach 2 nd


U-1-~11~ttLlpUlln llLr P~C5J tLttLL~

tLgl-jtlltt (O~~C5J llijL(jUW P ~~I1LLbMtL~tLL LfW~rLUIHl~d1lHtLLI~1 (O~~C5J

LllU~LU IL~ f1 LllU~UUamp~IL~~~poundLIlL m~~11 tWQU~l1tijtLll~l~ LllU~W~ mpoundLI1~t~~n

~wLIhIhpoundf1I1~~ llijl~ijLULllU~Utt~n~Uf1ijLULllU~UttLllU~UU~I1lLmtLamp~

lRU~UMt-nLRU~tlU~N~rthnt-ti 5= Ib 5= ~ f

lmtllHtMiM~it-ti (0 lAtltI1BI1it tJ ff ~ Jr

M 0(01]0 l~tm1trtrt~i

UUIlW MI trrllM ijIlLllltLampLC5J 1st I~ ~ I= Qo P

tLUlltW tijtLLU mttU~ lltLampL Cgt I

~Lrt1trtlQomtlrtl~~lraquo

UUtUll~llltJrM~mLUlltW bull tt tLlAtLll LIlampampIlUampL C5JCgt ~ ~ nJp

UUi1Lll~llltJrM~mLUlltW Itt I-ll~JrIij

I= J=Ir tM tijll tL ampLrWLLijI- CgtCgt VII=

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UUIlW llLLlhh tWampIlrrn~ llUampL ~ I I

tLUIlW LijllJr lltLtij t~ lltLampLr~LLijI-t P o t6 I= P

tLUIlffU 1-lAl-ij Lll(f t~ lltLampLrWLLijlltJrM ~ I bull tt

UUIlW ~h~ ~ 11amprrllUampLrWLLijlltJrMQ I p tt

tL UIlW llijltL~IlLtij L(j llampn~ II tLlLr~LLijlltJlM tt I tt ~

tLUIlW NhIlIUll tLLIl t~ llUampLrWLLijI-t -P I

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UUlltWtLULf1 lljtmlt pound~1lL9tLampLr~LLijI-Cgt

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910 d g OJ OJ oQg 0



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------------ --------- -- ----------- --- -- ------- ----------- ------------

----------- - ------------ ----------- ------------ --------- -- -------------- ------------ ------------- ------------

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r~tJillt1Jt1J1



unPln1ll1fl1Jn~





10 10 20~middotu1

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------- ---shy1101 3 2 1 119 236 2 2~UI

1 3 2 1 120 129 256 2 2~middotn fliU





------------ ----------- ------------ -------------- ------------ ----------- -------------

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1~ulfrClJt1)1


11t)~ 1ll-J

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5 7 12

un iin1111fl-ntfll

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~-

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d ~ vJ- oJ




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7 48222470331 kl1tJ~~V11 )rjfl 23 V1rl 2517 344 ~L~~











20 ntJ 2523 243


QlV fl Q ClI



21 50232800130 kl1tJklll(l~ ~m)~ 17 ntJ 2517 235 ~L~~



24 51232800108 kl11~1)klV1f~r flm 6 3Jrl 2530 308 ~L~~

bull bull

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I

~1~lJVi ~-X~U~~1~l







5 ~~ 2529 232 unm31



34 51232810104 W1poundJ~~El-lPln~~


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cY




OJ bull





OJ





~ Q







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bull bull

bull bull

311



59 1512328101451 W1tJ~~lI ~JI~1 1 4 ~fl 2520


OJ




5123290015065 W11~1J~iM bllll~ 18 b~tJ 2520 376


l1111tlll1ll q

d QJ dd Cit


Y1 brallj

Y1 brallj

Y1 brallj

Y1 brallj ~brallj

~brallj mrallj



~


UnRnH1111F1tln~


fiuriu 1 fiuriu 2


m111jJT

T I 1riul1hYC1

1

1llJ I D1El

mCJ11LVI

I rY~ I 1llJ

I

I l11El

m111Ltln

I rY~ 1 1llJ

011WlNllJl71lJ1flJ


4 ----------1

nl1i9l011011UlJ

~nl

unRnH1111 FlTl LfIW

f------------J---------j----------I----------I------------j 4

-------------1-----------+ 6

+------------1------------1----------1-------1

011WlNllJl71lJ1flJ

iiLl1f1F11al11

ih~f11alJf11al11

il1lil1poundJ1

~nJ



~------------j-------------f------------j------------j------------I

5

4

3

12

2

5

9

7

6

8

22


~J3Jf~i1J 16 11 28






q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

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bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

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1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


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~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

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9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


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bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



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1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

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iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


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4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


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~1U1U QJc iltl

~1U1U ltilbl2J iltl

~1U1U ltil iltl

~1U1U QJ iltl















tj ~eJ 1J tlU i1 ~


910 d g OJ OJ oQg 0



Vo 0 QJ t oQ = II


------------ --------- -- ----------- --- -- ------- ----------- ------------

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r~tJillt1Jt1J1



unPln1ll1fl1Jn~





10 10 20~middotu1

unP1n1111 flLfI





------- ---shy1101 3 2 1 119 236 2 2~UI

1 3 2 1 120 129 256 2 2~middotn fliU





------------ ----------- ------------ -------------- ------------ ----------- -------------

------------ ------------ ----------- ------------ ----------- -------------

------------ ------------ ----------- ------------

------------ - - - -- - -- - -- ----------- ------------- ------------ ------------ ------------

------------ ------------ ----------- -----------

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----------- - ------------ ----------- - ------ - -- -------------- ------------ - - -- - - - - -- ------------- ------------ ------------ -- --- -- -----

------------ ------------ ----------- ----------- -------------- ------------ ------------ --- - - - - ----

------------ ------------ ------------ ----------- -------- - --- ----------- -------------- ------------ - - -- -- - - - - ------------- ------------ ------------ ------------

------------ ------- -- - -- ------------ ---- - - - -- ------------ ----------- -------------- ------------ ----------- ------------- ------------ ------------ -- - - -- - - ---



1~ulfrClJt1)1


11t)~ 1ll-J

uniin1111flUni









5 7 12

un iin1111fl-ntfll

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~-

5349 4~UJ



d ~ vJ- oJ




bull bull






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7 48222470331 kl1tJ~~V11 )rjfl 23 V1rl 2517 344 ~L~~











20 ntJ 2523 243


QlV fl Q ClI



21 50232800130 kl1tJklll(l~ ~m)~ 17 ntJ 2517 235 ~L~~



24 51232800108 kl11~1)klV1f~r flm 6 3Jrl 2530 308 ~L~~

bull bull

__

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~1~lJVi ~-X~U~~1~l







5 ~~ 2529 232 unm31



34 51232810104 W1poundJ~~El-lPln~~


If 11



cY




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OJ





~ Q







1

bull bull

bull bull

311



59 1512328101451 W1tJ~~lI ~JI~1 1 4 ~fl 2520


OJ




5123290015065 W11~1J~iM bllll~ 18 b~tJ 2520 376


l1111tlll1ll q

d QJ dd Cit


Y1 brallj

Y1 brallj

Y1 brallj

Y1 brallj ~brallj

~brallj mrallj



~


UnRnH1111F1tln~


fiuriu 1 fiuriu 2


m111jJT

T I 1riul1hYC1

1

1llJ I D1El

mCJ11LVI

I rY~ I 1llJ

I

I l11El

m111Ltln

I rY~ 1 1llJ

011WlNllJl71lJ1flJ


4 ----------1

nl1i9l011011UlJ

~nl

unRnH1111 FlTl LfIW

f------------J---------j----------I----------I------------j 4

-------------1-----------+ 6

+------------1------------1----------1-------1

011WlNllJl71lJ1flJ

iiLl1f1F11al11

ih~f11alJf11al11

il1lil1poundJ1

~nJ



~------------j-------------f------------j------------j------------I

5

4

3

12

2

5

9

7

6

8

22


~J3Jf~i1J 16 11 28






q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd












tj ~eJ 1J tlU i1 ~


910 d g OJ OJ oQg 0



Vo 0 QJ t oQ = II


------------ --------- -- ----------- --- -- ------- ----------- ------------

----------- - ------------ ----------- ------------ --------- -- -------------- ------------ ------------- ------------

------------ ----------- - ------------ ------------ ------------ ------------- ------------ --------- -- ------------

------------ ------------ ----------- ------------ ----------- -------------- ------------ ----------- ------ ------- ------------ ------------ --------- ---

----- --- ---- ------------ ------------ ----------- ------------ -------------- ------------ ----------- ------------- ------------

------------ ------------ ------------ ----------- ------------ -- - - - -- --- -------------- - --- ----- --- ----------- ------------- ------------ ----------- ---- --------

------------ ------------ ------- ----- ----------- ----------- -------------- --------- - -- ----------- ------------- ------------ ------- -- --- ------------

------------ ------------ ------------ ----------- ----------- -------------- ------------ ----------- ------------- ------------ -------- ---- -------------




r~tJillt1Jt1J1



unPln1ll1fl1Jn~





10 10 20~middotu1

unP1n1111 flLfI





------- ---shy1101 3 2 1 119 236 2 2~UI

1 3 2 1 120 129 256 2 2~middotn fliU





------------ ----------- ------------ -------------- ------------ ----------- -------------

------------ ------------ ----------- ------------ ----------- -------------

------------ ------------ ----------- ------------

------------ - - - -- - -- - -- ----------- ------------- ------------ ------------ ------------

------------ ------------ ----------- -----------

------------ ----------- ------------ ----------- ------------ ----------- ------------

------------ ------------ ----------- ------------ -------------- ------------ ----------- ------------- ------------

----------- - ------------ ----------- - ------ - -- -------------- ------------ - - -- - - - - -- ------------- ------------ ------------ -- --- -- -----

------------ ------------ ----------- ----------- -------------- ------------ ------------ --- - - - - ----

------------ ------------ ------------ ----------- -------- - --- ----------- -------------- ------------ - - -- -- - - - - ------------- ------------ ------------ ------------

------------ ------- -- - -- ------------ ---- - - - -- ------------ ----------- -------------- ------------ ----------- ------------- ------------ ------------ -- - - -- - - ---



1~ulfrClJt1)1


11t)~ 1ll-J

uniin1111flUni









5 7 12

un iin1111fl-ntfll

~UJ






~-

5349 4~UJ



d ~ vJ- oJ




bull bull






~1~tJVl ~i~U~~1~)






7 48222470331 kl1tJ~~V11 )rjfl 23 V1rl 2517 344 ~L~~











20 ntJ 2523 243


QlV fl Q ClI



21 50232800130 kl1tJklll(l~ ~m)~ 17 ntJ 2517 235 ~L~~



24 51232800108 kl11~1)klV1f~r flm 6 3Jrl 2530 308 ~L~~

bull bull

__

I

~1~lJVi ~-X~U~~1~l







5 ~~ 2529 232 unm31



34 51232810104 W1poundJ~~El-lPln~~


If 11



cY




OJ bull





OJ





~ Q







1

bull bull

bull bull

311



59 1512328101451 W1tJ~~lI ~JI~1 1 4 ~fl 2520


OJ




5123290015065 W11~1J~iM bllll~ 18 b~tJ 2520 376


l1111tlll1ll q

d QJ dd Cit


Y1 brallj

Y1 brallj

Y1 brallj

Y1 brallj ~brallj

~brallj mrallj



~


UnRnH1111F1tln~


fiuriu 1 fiuriu 2


m111jJT

T I 1riul1hYC1

1

1llJ I D1El

mCJ11LVI

I rY~ I 1llJ

I

I l11El

m111Ltln

I rY~ 1 1llJ

011WlNllJl71lJ1flJ


4 ----------1

nl1i9l011011UlJ

~nl

unRnH1111 FlTl LfIW

f------------J---------j----------I----------I------------j 4

-------------1-----------+ 6

+------------1------------1----------1-------1

011WlNllJl71lJ1flJ

iiLl1f1F11al11

ih~f11alJf11al11

il1lil1poundJ1

~nJ



~------------j-------------f------------j------------j------------I

5

4

3

12

2

5

9

7

6

8

22


~J3Jf~i1J 16 11 28






q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


------------ --------- -- ----------- --- -- ------- ----------- ------------

----------- - ------------ ----------- ------------ --------- -- -------------- ------------ ------------- ------------

------------ ----------- - ------------ ------------ ------------ ------------- ------------ --------- -- ------------

------------ ------------ ----------- ------------ ----------- -------------- ------------ ----------- ------ ------- ------------ ------------ --------- ---

----- --- ---- ------------ ------------ ----------- ------------ -------------- ------------ ----------- ------------- ------------

------------ ------------ ------------ ----------- ------------ -- - - - -- --- -------------- - --- ----- --- ----------- ------------- ------------ ----------- ---- --------

------------ ------------ ------- ----- ----------- ----------- -------------- --------- - -- ----------- ------------- ------------ ------- -- --- ------------

------------ ------------ ------------ ----------- ----------- -------------- ------------ ----------- ------------- ------------ -------- ---- -------------




r~tJillt1Jt1J1



unPln1ll1fl1Jn~





10 10 20~middotu1

unP1n1111 flLfI





------- ---shy1101 3 2 1 119 236 2 2~UI

1 3 2 1 120 129 256 2 2~middotn fliU





------------ ----------- ------------ -------------- ------------ ----------- -------------

------------ ------------ ----------- ------------ ----------- -------------

------------ ------------ ----------- ------------

------------ - - - -- - -- - -- ----------- ------------- ------------ ------------ ------------

------------ ------------ ----------- -----------

------------ ----------- ------------ ----------- ------------ ----------- ------------

------------ ------------ ----------- ------------ -------------- ------------ ----------- ------------- ------------

----------- - ------------ ----------- - ------ - -- -------------- ------------ - - -- - - - - -- ------------- ------------ ------------ -- --- -- -----

------------ ------------ ----------- ----------- -------------- ------------ ------------ --- - - - - ----

------------ ------------ ------------ ----------- -------- - --- ----------- -------------- ------------ - - -- -- - - - - ------------- ------------ ------------ ------------

------------ ------- -- - -- ------------ ---- - - - -- ------------ ----------- -------------- ------------ ----------- ------------- ------------ ------------ -- - - -- - - ---



1~ulfrClJt1)1


11t)~ 1ll-J

uniin1111flUni









5 7 12

un iin1111fl-ntfll

~UJ






~-

5349 4~UJ



d ~ vJ- oJ




bull bull






~1~tJVl ~i~U~~1~)






7 48222470331 kl1tJ~~V11 )rjfl 23 V1rl 2517 344 ~L~~











20 ntJ 2523 243


QlV fl Q ClI



21 50232800130 kl1tJklll(l~ ~m)~ 17 ntJ 2517 235 ~L~~



24 51232800108 kl11~1)klV1f~r flm 6 3Jrl 2530 308 ~L~~

bull bull

__

I

~1~lJVi ~-X~U~~1~l







5 ~~ 2529 232 unm31



34 51232810104 W1poundJ~~El-lPln~~


If 11



cY




OJ bull





OJ





~ Q







1

bull bull

bull bull

311



59 1512328101451 W1tJ~~lI ~JI~1 1 4 ~fl 2520


OJ




5123290015065 W11~1J~iM bllll~ 18 b~tJ 2520 376


l1111tlll1ll q

d QJ dd Cit


Y1 brallj

Y1 brallj

Y1 brallj

Y1 brallj ~brallj

~brallj mrallj



~


UnRnH1111F1tln~


fiuriu 1 fiuriu 2


m111jJT

T I 1riul1hYC1

1

1llJ I D1El

mCJ11LVI

I rY~ I 1llJ

I

I l11El

m111Ltln

I rY~ 1 1llJ

011WlNllJl71lJ1flJ


4 ----------1

nl1i9l011011UlJ

~nl

unRnH1111 FlTl LfIW

f------------J---------j----------I----------I------------j 4

-------------1-----------+ 6

+------------1------------1----------1-------1

011WlNllJl71lJ1flJ

iiLl1f1F11al11

ih~f11alJf11al11

il1lil1poundJ1

~nJ



~------------j-------------f------------j------------j------------I

5

4

3

12

2

5

9

7

6

8

22


~J3Jf~i1J 16 11 28






q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


------------ ----------- ------------ -------------- ------------ ----------- -------------

------------ ------------ ----------- ------------ ----------- -------------

------------ ------------ ----------- ------------

------------ - - - -- - -- - -- ----------- ------------- ------------ ------------ ------------

------------ ------------ ----------- -----------

------------ ----------- ------------ ----------- ------------ ----------- ------------

------------ ------------ ----------- ------------ -------------- ------------ ----------- ------------- ------------

----------- - ------------ ----------- - ------ - -- -------------- ------------ - - -- - - - - -- ------------- ------------ ------------ -- --- -- -----

------------ ------------ ----------- ----------- -------------- ------------ ------------ --- - - - - ----

------------ ------------ ------------ ----------- -------- - --- ----------- -------------- ------------ - - -- -- - - - - ------------- ------------ ------------ ------------

------------ ------- -- - -- ------------ ---- - - - -- ------------ ----------- -------------- ------------ ----------- ------------- ------------ ------------ -- - - -- - - ---



1~ulfrClJt1)1


11t)~ 1ll-J

uniin1111flUni









5 7 12

un iin1111fl-ntfll

~UJ






~-

5349 4~UJ



d ~ vJ- oJ




bull bull






~1~tJVl ~i~U~~1~)






7 48222470331 kl1tJ~~V11 )rjfl 23 V1rl 2517 344 ~L~~











20 ntJ 2523 243


QlV fl Q ClI



21 50232800130 kl1tJklll(l~ ~m)~ 17 ntJ 2517 235 ~L~~



24 51232800108 kl11~1)klV1f~r flm 6 3Jrl 2530 308 ~L~~

bull bull

__

I

~1~lJVi ~-X~U~~1~l







5 ~~ 2529 232 unm31



34 51232810104 W1poundJ~~El-lPln~~


If 11



cY




OJ bull





OJ





~ Q







1

bull bull

bull bull

311



59 1512328101451 W1tJ~~lI ~JI~1 1 4 ~fl 2520


OJ




5123290015065 W11~1J~iM bllll~ 18 b~tJ 2520 376


l1111tlll1ll q

d QJ dd Cit


Y1 brallj

Y1 brallj

Y1 brallj

Y1 brallj ~brallj

~brallj mrallj



~


UnRnH1111F1tln~


fiuriu 1 fiuriu 2


m111jJT

T I 1riul1hYC1

1

1llJ I D1El

mCJ11LVI

I rY~ I 1llJ

I

I l11El

m111Ltln

I rY~ 1 1llJ

011WlNllJl71lJ1flJ


4 ----------1

nl1i9l011011UlJ

~nl

unRnH1111 FlTl LfIW

f------------J---------j----------I----------I------------j 4

-------------1-----------+ 6

+------------1------------1----------1-------1

011WlNllJl71lJ1flJ

iiLl1f1F11al11

ih~f11alJf11al11

il1lil1poundJ1

~nJ



~------------j-------------f------------j------------j------------I

5

4

3

12

2

5

9

7

6

8

22


~J3Jf~i1J 16 11 28






q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull






~1~tJVl ~i~U~~1~)






7 48222470331 kl1tJ~~V11 )rjfl 23 V1rl 2517 344 ~L~~











20 ntJ 2523 243


QlV fl Q ClI



21 50232800130 kl1tJklll(l~ ~m)~ 17 ntJ 2517 235 ~L~~



24 51232800108 kl11~1)klV1f~r flm 6 3Jrl 2530 308 ~L~~

bull bull

__

I

~1~lJVi ~-X~U~~1~l







5 ~~ 2529 232 unm31



34 51232810104 W1poundJ~~El-lPln~~


If 11



cY




OJ bull





OJ





~ Q







1

bull bull

bull bull

311



59 1512328101451 W1tJ~~lI ~JI~1 1 4 ~fl 2520


OJ




5123290015065 W11~1J~iM bllll~ 18 b~tJ 2520 376


l1111tlll1ll q

d QJ dd Cit


Y1 brallj

Y1 brallj

Y1 brallj

Y1 brallj ~brallj

~brallj mrallj



~


UnRnH1111F1tln~


fiuriu 1 fiuriu 2


m111jJT

T I 1riul1hYC1

1

1llJ I D1El

mCJ11LVI

I rY~ I 1llJ

I

I l11El

m111Ltln

I rY~ 1 1llJ

011WlNllJl71lJ1flJ


4 ----------1

nl1i9l011011UlJ

~nl

unRnH1111 FlTl LfIW

f------------J---------j----------I----------I------------j 4

-------------1-----------+ 6

+------------1------------1----------1-------1

011WlNllJl71lJ1flJ

iiLl1f1F11al11

ih~f11alJf11al11

il1lil1poundJ1

~nJ



~------------j-------------f------------j------------j------------I

5

4

3

12

2

5

9

7

6

8

22


~J3Jf~i1J 16 11 28






q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull

__

I

~1~lJVi ~-X~U~~1~l







5 ~~ 2529 232 unm31



34 51232810104 W1poundJ~~El-lPln~~


If 11



cY




OJ bull





OJ





~ Q







1

bull bull

bull bull

311



59 1512328101451 W1tJ~~lI ~JI~1 1 4 ~fl 2520


OJ




5123290015065 W11~1J~iM bllll~ 18 b~tJ 2520 376


l1111tlll1ll q

d QJ dd Cit


Y1 brallj

Y1 brallj

Y1 brallj

Y1 brallj ~brallj

~brallj mrallj



~


UnRnH1111F1tln~


fiuriu 1 fiuriu 2


m111jJT

T I 1riul1hYC1

1

1llJ I D1El

mCJ11LVI

I rY~ I 1llJ

I

I l11El

m111Ltln

I rY~ 1 1llJ

011WlNllJl71lJ1flJ


4 ----------1

nl1i9l011011UlJ

~nl

unRnH1111 FlTl LfIW

f------------J---------j----------I----------I------------j 4

-------------1-----------+ 6

+------------1------------1----------1-------1

011WlNllJl71lJ1flJ

iiLl1f1F11al11

ih~f11alJf11al11

il1lil1poundJ1

~nJ



~------------j-------------f------------j------------j------------I

5

4

3

12

2

5

9

7

6

8

22


~J3Jf~i1J 16 11 28






q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull

bull bull

311



59 1512328101451 W1tJ~~lI ~JI~1 1 4 ~fl 2520


OJ




5123290015065 W11~1J~iM bllll~ 18 b~tJ 2520 376


l1111tlll1ll q

d QJ dd Cit


Y1 brallj

Y1 brallj

Y1 brallj

Y1 brallj ~brallj

~brallj mrallj



~


UnRnH1111F1tln~


fiuriu 1 fiuriu 2


m111jJT

T I 1riul1hYC1

1

1llJ I D1El

mCJ11LVI

I rY~ I 1llJ

I

I l11El

m111Ltln

I rY~ 1 1llJ

011WlNllJl71lJ1flJ


4 ----------1

nl1i9l011011UlJ

~nl

unRnH1111 FlTl LfIW

f------------J---------j----------I----------I------------j 4

-------------1-----------+ 6

+------------1------------1----------1-------1

011WlNllJl71lJ1flJ

iiLl1f1F11al11

ih~f11alJf11al11

il1lil1poundJ1

~nJ



~------------j-------------f------------j------------j------------I

5

4

3

12

2

5

9

7

6

8

22


~J3Jf~i1J 16 11 28






q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd




~


UnRnH1111F1tln~


fiuriu 1 fiuriu 2


m111jJT

T I 1riul1hYC1

1

1llJ I D1El

mCJ11LVI

I rY~ I 1llJ

I

I l11El

m111Ltln

I rY~ 1 1llJ

011WlNllJl71lJ1flJ


4 ----------1

nl1i9l011011UlJ

~nl

unRnH1111 FlTl LfIW

f------------J---------j----------I----------I------------j 4

-------------1-----------+ 6

+------------1------------1----------1-------1

011WlNllJl71lJ1flJ

iiLl1f1F11al11

ih~f11alJf11al11

il1lil1poundJ1

~nJ



~------------j-------------f------------j------------j------------I

5

4

3

12

2

5

9

7

6

8

22


~J3Jf~i1J 16 11 28






q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd



q ~ ~







M~ 7lPfl~Pl7yru-nPl


q ~


q


Q tr I 91


16 VitJ 2530 319 Vi If~



49223150111 2 ~A 2495 2999 Vi lP1~


7 ~A 2525 265 Vi lf1~






Qet trQQ I


18 25 ntJ 2518 218 Vi lP1~

19 48723330301 25 VitJ 2520 259 Vi lP1~




4972333013423 3 [9]A 2503 346 Vi bP11t



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd



q



26 149123380116 I lJlt1~~itl b~1I~


27 492235301041 lJl1~ld~Elnl~ t1~(]1

~lJ b)EllJ thn (]

27 Vt fl 2507 I

16 b~tI 2531 I

18 ~tI 2531 I



nnw1m Q

f1 bblJlJ t

-=I

bU~t1

296

214

327

lhIJWl

rn~mn

~ bPlM

iJn~

~ bPlM




tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd





tlUlllU 1 tlUlllU 2




uniilnH11l1f1tln~

nwifinmt1hJ

iU


1 1

-------_---

uniilnH11l1f1LfIH

nwifinmt11J






in 1 3 1 1 49 106 161

invfliu 1 3 1 1 49 107 162





bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull

bull bull





- 1 - m~u1~1~~~nluruyj[]
















6 51233180142 I W11~1l~~~~~ ~t1b~1 16 nfJ 2507 252 Vibfll~













~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd



~l~lJ~1 ~~~lh~4l~J


lh~IJ1Vl

rn~n~l

~1~11~1n1~~~n1~~~L~





24 ~11 2530 330 ViLPl~





r

27 25 ~tJ 2523 271 ViLPl~



- tr




32 5 n101 2530 266

ViLPl~



34 27 ~tJ 2530 293 ViLPl~


35 1 iJl1 2529 288 ViLPl~



37 27 nl1 2525 338 ViLPl~







I







48 2 (111 2530 293 ViLPl~





bull bull - - tr


ViLPl~


I



~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd




~1~1~~1n1i~~n1i~~1~

55 1496231801231 ll11~1J-J11~~1 ~111~~llfi

LU~U

9 ill1 2500 304 ~LPl~








I odI tr






70 149723180101 1ll1l~1Jn~~tlJ1 -Jll1(1 29 ~11 2522 275 ~LPl~








78 149723180116 1ll1l~1J~-J~~1 ~1~(I~ j 26 -JI1 2525 332 ~LPl~




ltgtI






1




Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd





Lll~tJ

tl1L1l Vl

lnMnhl

~1~11~1n1~~[ln1~~11tl



91 ViLfll~

92 149723180149 1lJ11fl1JLn[llJ111 nll1~~1~ q

14 ntJ 2531 311 Vi LPlh


4 [Ill 2523 257 ViLPl~






7 ntJ 2505 353 ViLPl~


99 151733180106 18 ijtJ 2526 306 ViLPl~


100 51733180108 26 nll 25241 347 ViLPl~


101 151733180109 4 L2JtJ 25261 343 ViLPl~



103 7 ijtJ 25251 352 ViLPl~







-oCII CI Q


110 51733180120 7 n W 2524 391 ViLPl~




114 51733180128 6 ntJ 2520 389 Vi LPl~


r cr I

11551733180130 3 flll 25191 365 Vi LPl~


116 51733180132 26 nll 2530 311 ViLPl~







122 8 [Ill 2526 335 Vi LPl~


ViLPl~


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull



~1~1~~1n1~~~nl~~1U




128 51R33180101 IV






133 51R33180108 21 L3-JU 2515 283Wlml1~l ~~~n ~ LPl1



























tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd








tiurKu 1 tiurKu 2

iliq) l1J1 lii1

T rKUlITClJ q)1



UnAnHlll1Fltlniii

ih~t11i1Uf1lill1l

il~

~ il~YI~~U


------__--shy

1

1

---------- shy1

- - - ~ -- - shy - shy - - - _---------- shy shy

1

1

------- _ _-shy shy - - - - - - - - ~- ----------- shy -----_ ---_






q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd



q ~ ~



- 1 - f~1J~~111~k111~ll~lJru~ll 0Jl

0



q

as


(~1I1111~M~111~tJmYi~ 111-~1I~tN)


f1 ~ LLkk d

Ltl~tJ

238


1Jn~



1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd




1WYl 8 mnJ1F1~ 2553

1~umt1t11




un ~n1l11F1iLpf

m~uhm~~iil

iJ31


2

--- _--_ _-shy2

---shy

2

-----------shy -__--shy ----

~ v

iUJII-3~J 2 2 -shy


j (l~71v







oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd





oc C3 Cl IV cj




cOklnpm~n


bull lV cjev ashy



(~llP1~CI~191~~mV1~ 11~i~tJl)


tUnmIWl bull

4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


4

ClIQ QIto










VliUmfl~t1QlifJ1

-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


-

~

~~~-r() _ l

CJc0 (~ d


et QI QI d e










~ I ~et d




l--J - 1-(1 f0

1 i~~ir~r~1J J



i

bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull

bull

e

IIIIIIa I I11III








A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd






A Qoo ld A


VI 3J111LVI IJIbull

1000 - 1020

2

3

4

5

6

7

8

A l)o ciA l)oQ l)o



A~ A DA QIQoo















q q







q

1020 - 1040

1040 - 1100

11 00 - 1120

11 20 - 1140

1140 - 1200

1300 - 1320

1320 - 1340

1340 - 1400

~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


~ 1














II

f d T A ~ ~ ~



II



A




II


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


324










CIJ III -J CIJ


I III -J CIJ







A ~d QI I ~ ~ d =J Q - 0 ciA 0





325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


325







ABSTRACT























L

326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


326










ll







1 LL~unu7o11Ut11J 5 3 27



4 LL~UnUm~nti1 -

12 9 81





9 lhhm1~Yh 5 3 27


31 24 216

152 110 10000




p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


p

327





LYl1nlJ 093







Illl

1bb1JU 1 005 001 -022 -054 056 -009 -041 -004 -013

2bbUU 2 239 268 415 525 346 555 190 362 492

3bbUU 3 -253 -193 -287 -278 -367 -215 -168 -192 -328

4bbUU 4 -240 -139 -234 -149 -306 -068 -115 -088 -223

5uUU 5 326 265 559 636 504 670 263 377 609





























U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd




















U U




fiG Gl n3Jllin1~


I I Ci lCIQ~JIlCI


g

Lfl n1fl13 poundh3


bull U

UUYllJ~


- _-------- -------shy

JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


JJ n1J 11

QQ ~ II QI Q c








U (




)r-r ~ ~

~ Jld-J __ J

-(~~~~

J -~ --~~ )












3 1 UJA 2553

bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull








1UIl1m1l11ltIallsl

c)QI ~ QI c) d










~



Yl1~~il~fi 05

bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull

2

Hf1lJ1~uYnJh





jI 9J QI ~ 0 r 9J 0 9J ~ 4 I fci



J~~1J 05




ABSTRACT









coefficient





3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


3






a 05 lower level

fluntuy






q














4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


4



1 ~ c6 1 l 1 0



QI dcSco et Y 1 QI














bull u








dO q q


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull

5

olc=I 0 ~ ItQ1

1fi~lAUUtnnUJ

l1h~lnm


1I6j~f1l~


~~1U1U 182 flU









amp


4 lI1Jltlm

amp

3 lI1Jltlm

amp

2 l11JltlG-3


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull

6

QI GI 9J ~~










ld rI



d GI ~ i I ci 91 J 91 0 I 91Q QI








_1_1 JIl1JIJI 0 JI 0 00








oQ







tvhn1J 084

7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


7


OJ

J J J J






OJ






OJ OJ OJ



OJ bull bull

5 -1

5

08

11J1J1~i~1W ISO 9001 2008


OJ bull


OJ

260 - 339

180 - 259

100 - 179

bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull



712 ~lm~t1 (Mean)





~ ~











u ~

fl~HrJWffltl~ 2640



9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


9












~


B Std Error Beta

Constant 2535 131







Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd




Constant 2005 130







Constant 1261 145







Constant 1227 126





bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull

bull bull

11

8ihJiltlNtl




















bull u

1Jlfl





bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


bull bull

bull bull

11

aihliltiN tl




















lJlf1



91 j 91 QI ~ 91 0 91 0 J



























iI UeHtJU8UU



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approach 2 nd


























iI UeHtJU8UU



approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


12





























~

13













1JiiWlUOiIJ q







McGraw Hill


approach 2 nd


13













1JiiWlUOiIJ q







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approach 2 nd


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Transcript of a'JU;i1'2ifl1;i lJ't'll1'ntll~t1'Jl'lfil!l1'~t1eH'1.:Jfl ... · a'JU";i1'2ifl1";i...