2ÈME CONFÉRENCE INTERNATIONALE SUR LES GARES … · The Help Center of Rome: Case Study The...
Transcript of 2ÈME CONFÉRENCE INTERNATIONALE SUR LES GARES … · The Help Center of Rome: Case Study The...
6 & 7 décembre 20072ÈME CONFÉRENCE INTERNATIONALE
SUR LES GARES FERROVIAIRES
Next Station2ème conférence internationalesur les gares ferroviaires
6 & 7 décembre 20072ÈME CONFÉRENCE INTERNATIONALE
SUR LES GARES FERROVIAIRES
A special journeyAlessandro Radicchi
ONDSNational Observatory on poverty and solidarityin the italian railway stations
The Help Center of Rome: Case Study
▪ The railway company
This man is a problem for
Image, smell, platforms used as a toilet
Illegal activities
Social Inclusion
A hitch
What to do with my life?
→ Remove
→ Arrest
→ Re-orient (move!)
→ Step over
→ Survive !
▪ Security and Police
▪ Local Authorities
▪ Passengers
▪ Himself
pickpocketing
Threat
Dirty
Unsafe
A dangerous gang
Source of money
Shelter
Clean
Safe
A community
homeless view
The station
common view
Poverty, immigration,
homelessnes,alcohol/drug
addiction,
prostitution, people with mental
disease in our stations,
cannot be considered as
occasional problems
to patch up…
Leopold
A possible solution
Local
Authorities
Railway
Companies
3rd sector
FSPS – Ferrovie dello Stato Social Policies Dept
Usersstation
community
Railway
Local
Authorities
Companies
Citizens
Fund raising
Stations
Stakeholders
Charity and
Voluntary Ass.
A possible solution
3rd sector
• Listen
• Orientate to social services and facilities
• Help obtaining documents
• Support immigrants, asylum seekers and refugees
• Facilitate the job searching
• Assist in accessing to the Healthcare system
• Assist pregnant girls or young mothers
Daily monitoring
of social problems in the station
What does the Help Center do365 days per year from 10 a.m. to 10 p.m.
onds
Osservatorio Nazionale sul Disagio e la Solidarietà
nelle stazioni Italiane
Help Centers National Network
next opening
work in progress
open
Grosseto
Venezia
Salerno
National Observatory on poverty and solidarity
in the Italian railway stations
DB
seminars
Tools
Beyond the Help Center
Some data from the Help Center of Rome
In 5 years (2003 – 2007)
86.400 contacts
8.300 people taken in charge
70 % Men
30 % Women
22 % Italians
78 % Foreigners
Listen and contain 6 %
Social and burocratic
11%
Work /Training
32 %
basical needs18 %
documents8%
communications
tools 25 %
0
500
1000
1500
2000
2500
3000
710 696
1418
2365
2930
0
5000
10000
15000
20000
25000
30000
35000
4642 4685
17884
3142027836
2003 2004 2005 2006 proiez.2007
Contacts per year
People taken in charge per year
Grazie
LINKS
www.ferroviedellostato.it
www.europeconsulting.it
www.shaker.roma.it
www.onds.it