2ÈME CONFÉRENCE INTERNATIONALE SUR LES GARES … · The Help Center of Rome: Case Study The...

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6 & 7 décembre 2007 2 ÈME CONFÉRENCE INTERNATIONALE SUR LES GARES FERROVIAIRES Next Station 2 ème conférence internationale sur les gares ferroviaires

Transcript of 2ÈME CONFÉRENCE INTERNATIONALE SUR LES GARES … · The Help Center of Rome: Case Study The...

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6 & 7 décembre 20072ÈME CONFÉRENCE INTERNATIONALE

SUR LES GARES FERROVIAIRES

Next Station2ème conférence internationalesur les gares ferroviaires

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6 & 7 décembre 20072ÈME CONFÉRENCE INTERNATIONALE

SUR LES GARES FERROVIAIRES

A special journeyAlessandro Radicchi

ONDSNational Observatory on poverty and solidarityin the italian railway stations

The Help Center of Rome: Case Study

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▪ The railway company

This man is a problem for

Image, smell, platforms used as a toilet

Illegal activities

Social Inclusion

A hitch

What to do with my life?

→ Remove

→ Arrest

→ Re-orient (move!)

→ Step over

→ Survive !

▪ Security and Police

▪ Local Authorities

▪ Passengers

▪ Himself

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pickpocketing

Threat

Dirty

Unsafe

A dangerous gang

Source of money

Shelter

Clean

Safe

A community

homeless view

The station

common view

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Poverty, immigration,

homelessnes,alcohol/drug

addiction,

prostitution, people with mental

disease in our stations,

cannot be considered as

occasional problems

to patch up…

Leopold

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A possible solution

Local

Authorities

Railway

Companies

3rd sector

FSPS – Ferrovie dello Stato Social Policies Dept

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Usersstation

community

Railway

Local

Authorities

Companies

Citizens

Fund raising

Stations

Stakeholders

Charity and

Voluntary Ass.

A possible solution

3rd sector

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• Listen

• Orientate to social services and facilities

• Help obtaining documents

• Support immigrants, asylum seekers and refugees

• Facilitate the job searching

• Assist in accessing to the Healthcare system

• Assist pregnant girls or young mothers

Daily monitoring

of social problems in the station

What does the Help Center do365 days per year from 10 a.m. to 10 p.m.

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onds

Osservatorio Nazionale sul Disagio e la Solidarietà

nelle stazioni Italiane

Help Centers National Network

next opening

work in progress

open

Grosseto

Venezia

Salerno

National Observatory on poverty and solidarity

in the Italian railway stations

DB

seminars

Tools

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Beyond the Help Center

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Some data from the Help Center of Rome

In 5 years (2003 – 2007)

86.400 contacts

8.300 people taken in charge

70 % Men

30 % Women

22 % Italians

78 % Foreigners

Listen and contain 6 %

Social and burocratic

11%

Work /Training

32 %

basical needs18 %

documents8%

communications

tools 25 %

0

500

1000

1500

2000

2500

3000

710 696

1418

2365

2930

0

5000

10000

15000

20000

25000

30000

35000

4642 4685

17884

3142027836

2003 2004 2005 2006 proiez.2007

Contacts per year

People taken in charge per year

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Grazie

LINKS

www.ferroviedellostato.it

www.europeconsulting.it

www.shaker.roma.it

www.onds.it