Post on 06-Feb-2018
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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NHYM@ QMPNhst`r 9 Mofcrnhtmco & Kcnnuomkhtmco n`otmco Vhbcrmshtmco l`
bMofcrnhtmcoP@ 5 7 J`stmco l`s kcoohmsshok`s
Kcostmtutmco luo skenh e`urmstmqu``t luo jbcsshmr` l` t`rn`s r`bhtmfs bh 7
J`stmco l`s Kcoohmsshok`scu
oc!b`lj` Nhohj`n`ot
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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9
"#$`ktmfs % nteclcbcjm`
Cig`ktmfs
cig`ktmf l` k` trh!hmb `st l` kcostmtu`r uo sk"#nh "`urmstm$u` hkkcn%ho#luo `os`nib` l` l#fmomtmcos sur b` lcnhmo` l` bh `stmco l`s kcoohmsshok`s'mot#r(t luo sk"#nh "`urmstm$u` lhos k` trh!hmb r#sml` %rmokm%hb`n`ot lhosbh nms` `o )u!r` l` lmff#r`ot`s kcn%cshot`s %cur fhkmbmt`r b`*%bcmthtmco l`bmofcrnhtmco 7 utmbmshtmco l` fcrn`s+ l` kcub`urs `t l` rh%"msn`s $um cot %curiut l` fhkmbmt`r bh kcn%r#"`osmco'
` bcsshmr` !m`ot `o h%%um lu sk"#nh "`urmstm$u` %cur l#fmomr+ %r#kms`r `tsmtu`r b`s ncts,kb#s b`s %bus mn%crthots' Mb r`k`os` uo` bmst` l` ncts hssckm#s -b`urs l#fmomtmcos `t s` !`ut h*# sur b` lcnhmo` l` bh `stmco l`skcoohmsshok`s' .cur b`s ncts t`bs $u` / kcoohmsshok` 1+ / sh!cmr 1 cu `okcr`/ n#ncmr` 1+ ocus h!cos gu# utmb` l` lcoo`r - bh fcms bh l#fmomtmco kcurhot`fmurhot lhos b`s lmktmcoohmr`s `t b` s`os $u` r`kcu!r`ot k`s t`rn`s lhos uo`h%%rck"` l` `stmco l`s kcoohmsshok`s'
8truktur` lu sk"#nh "`urmstm$u`
mofcrnhtmco `st crhoms#` l` nhom;r` hricr`sk`ok` lcot b` o)ul k`otrhbfhmt r#f#r`ok` hu kcok`%t l` j`stmco l`s kcoohmsshok`s'
`s %rmokm%hu* #b#n`ots rhtthk"#s hu kcok`%t k`otrhb scot b`s sum!hots 7
Kcok`%ts l` ihs` Cig`ktmfs @og`u* %cur b`otr`%rms` 8
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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Kcnn` mb shmt luo` r`%r#s`othtmco "m#rhrk"m$u` l` bmofcrnhtmco+ l`skcl`s kcub`urs cot #t# hssckm#s hu* lmff#r`ots om!`hu* l` bhricr`sk`ok` 7
0hutr`s mofcrnhtmcos cot #t# hgcut#`s %cur molm$u`r bh %r#s`ok` cu oco lut`rn` lhos b` bcsshmr`' K`s mofcrnhtmcos scot %r#kms#`s - bhml` l`s %cmotmbb#s`otcurhot uo o)ul `t lu scubmo`n`ot 7
8curk`s utmbms#`s %cur bh kcostmtutmco lu bcsshmr`
Y`sscurk`s lmktmcoohmrmqu`s
0mktmcoohmr` %h%m`r B` Jrhol Yci`rtl` bh Bhoju` Frhohms`
` Jrhol 0mktmcoohmr` 6`rnmocbcm$u` :Cffmk` $u#i#kcms l` bh bhou`frhohms`="tt%7444'rhollmktmcoohmr`'kcn
0mktmcoohmr` l` s
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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`!m`4 Accs`rm`s'
0``sscurk`s Kcnnuomkhtmco Crhomshtmco Nhoh`n`ot"tt%7444'krkcn'hk,!`rshmbb`s'fr
)*+F,# uo` uomt$ lhos b` lcnhmo` l`s t`k-ocbcjm`s $lukhtmv`s+ 3hkubt# l`.s
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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Jbcsshmr`
Hkkl`r
G!cmr hkk;s -+ cit`omr uo` mofcrnhtmco'8
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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H((r`otmsshj` )mot`rohbmshtmco*
h%%r`otmssh` %`rn`t - uo molm!mlu lhk$u#rmr l` ocu!`bb`s kcoohmsshok`s cukcn%#t`ok`s %hr uo %rck`ssus l#tul` cu %hr `*%#rmn`othtmco'Mb %`rn`t bh kco!`rsmco l` kcoohmsshok`s `*%bmkmt`s `o ocu!`bb`s kcoohmsshok`s
thkmt`s'
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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Khrhktrms`r
/ N`ttr` `o #!ml`ok` b` cu b`s trhmts lmstmoktmfs luo` k"cs` cu luo` %`rscoo`' 1.`ut s` trhlumr` %hr l#fmomr l` nhom;r` `*%bmkmt` l`s khrhkt#rmstm$u`s $um l#fmomss`otuo` fcoktmco+ uo n#tm`r+ uo` n#t"cl`+ uo` %`rscoo`+''' '
8
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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Kcoohmsshok`)s*
&$"momtmco j$o$rhb` 7?' Gkt` l` bh %`os#` $um shmsmt uo cig`t %hr b`s s`os cu oco h!`k mn%bmkhtmco %bus cuncmos rhol` lu sug`t l` bh kcoohmsshok`' :3hkubt# l` kcooh\tr` `*`rkmk` l` k`tt`
fhkubt#' @*`rk`r sh kcoohmsshok` sur $u`b$u` k"cs` (tr` lcu# l` kcoohmsshok`':."mbcsc%"m` `t skm`ok`s `o #o#rhb=
9' Gktmco cu hkt` l` s` fhmr` uo` r`%r#s`othtmco+ l` smofcrn`r cu l(tr` mofcrn# l`b`*mst`ok` l` $u`b$u` k"cs` bml#` hmosm fcrn#`'
' Gktmco cu fhmt lh%%r`olr` $u`b$u` k"cs` %hr b#tul` `tcu bh %rhtm$u` r#subthtl` k`tt` hktmco cu l` k` fhmt 7 kcn%#t`ok` `o $u`b$u` k"cs`+ `*%#rm`ok` l`$u`b$u` k"cs` kcoohmsshok`+ sh!cmr hk$ums:`=' G!hok`r+ %#o#tr`r lhos bhkcoohmsshok` l` $u`b$u` k"cs`+ h!cmr+ %css#l`r bh :uo` icoo`= kcoohmsshok` l`$u`b$u` k"cs`+ oh!cmr hukuo` kcoohmsshok` l` $u`b$u` k"cs`+ `o nhtm;r` l`
suist' cu hlg'8
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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Kcoohmsshok`s thkmt`s
K` scot b`s kcoohmsshok`s l`s molm!mlus' @bb`s cot %cur khrhkt#rmstm$u` l` o` %hs (tr`fcrnhbms#`s `t lmffmkmb`n`ot trhosnmssmib`s' @bb`s r`o!cm`ot hu* kcn%#t`ok`s+ hu*`*%#rm`ok`s+ - bmotumtmco+ hu* s`kr`ts l` n#tm`r $uuo molm!mlu h hk$ums'
Kcn%crt`ot uo` %hrt l` kcn%#t`ok`s t`k"om$u`s mofcrn`bb`s+ kh%t#`s lhos b`t`rn` / sh!cmr,fhmr` 1' 3hmt l` sk"#nhs n`othu*+ l` krc
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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Kcoohmsshok` molm&mlu`bb`
@os`nib` l`s kcn%#t`ok`s `t sh!cmr,fhmr` %rcf`ssmcoo`bs luo molm!mlu - bmot#rm`urluo` `otr`%rms`'`%bhk`r lhos b` kcot`*t`'
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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/hthnmomoj
4cmr jrcup` Cutmbs
mtt#rhb`n`ot 7 "cumbb`H`3trhktmco l` lcoo$`s' .rcbco`n`ot lu 0hth4hr`"cus`@os`nib` l` t`k"om$u`s sthtmstm$u`s $um+ %hr bhohb`%r#s`othtmco luo` mofcrnhtmco scus uo` fcrn` kco!`otmcoo`bb` hlh%t#` - sco`*%bcmthtmco#%holr`+ %rc%h`r hu%r;s lu %uibmk'8
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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1kehoj`s )`,t`rohbmshtmco*
`s #k"ho`s r#hbms#s lhos b` khlr` luo trh!hmb l` rcu%` `*m`ot uo` fcrnhbmshtmcol`s kcoohmsshok`s thkmt`s+ lmffmkmb`n`ot `*%rmnhib`s+ %cur `o fhkmbmt`r b` %hrth`'
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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@,(`rtms`
@os`nib` l` kcoohmsshok`s+ l` kcn%#t`ok`s luo `*%`rt'.rck#lur` %hr bh$u`bb` co kcofm` - uo cu %busm`urs `*%`rts b` scmo l` lcoo`r uo h!mssur b`s #b#n`ots luo lmff#r`ol+ $uhol k`u*,km %r#s`ot`ot l`s hs%`kts t`k"om$u`s'
Gohb
7/21/2019 Glossaire : concepts et termes relatifs la gestion des connaissances - knowledge management (2008)
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